Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Good prices, fun designs and good quality
I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.
Amazing Customer service
Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.
Also received my order and it’s amazing Quality , highly recommend
5 star customer service. Fast shipping.
Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.
beautiful dress and bump friendly
beautiful dress,great quality,so flattering and bump friendly!!i still go with my usual size S/M for this dress also great customer service,fast response and informative.
Quality clothing, quality customer service!
I have purchased from Petal and Pup on multiple occasions and have also dealt with their customer service team recently. Shoshana in particular has been a massive help with my needs!
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.
Exceptional customer service
I placed an order that was accidentally processed twice. I emailed & promptly received a response & was recredited the amount without any questions. I shop mostly online & it can be hard to find companies that provide great quality clothing AND great customer service. Petal and Pup does both of these things very well, and that’s one of the reasons I will continue to shop with them.
Great Customer Service
Love the quality of the clothing here! Bought all my upcoming wedding dresses from here! I noticed after the fact that I had a discount code, I emailed their customer service and they honored the discount once I received my order! Will be ordering again!!
Great personalised service. You can tell they care about their business.
Fantastic service, very quick response times. Have bought many items and love them. Very quick to get back to us and so helpful. Outstanding service for an online store. Thank you for the "attention to detail" with your business. That's why you are such a success.
As well has having some amazing clothes, the customer service and very prompt responsiveness to emails is absolutley brilliant. I had a package that was either lost or got stolen in the post and I notified Petal and Pup and Jess immdiately sent me another drelivery and I had the package the next day. A massive thank you and only amazing resports on this experience.
Inlove the quailty of clothing, it's true to size, fast shipping and the girls where amazing when it came to needing help. Highly recommend!
Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.
The reviewer stated that an incentive was offered for this review
Unashamed repeat customer!
- web & app super easy to use
- new arrivals every week!
- efficient delivery & customer service
- gorgeous clothes!
There’s my 20/20 word limit
Beautiful dress used for baby shower
I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.
Lovely Lanskie skirt
Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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