1 photo
Petal & Pup
4.2 from 594 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Katie
KatieGreater Melbourne (Outer), VIC

Customer service

published

Petal and Pup customer service is 10/10. Their online support is great, very responsive and helpful.
My credit voucher was due to expire, an item I wanted to buy was out of stock Sarah happily extended my voucher. Moments later renewed voucher was emailed, customer service at its best :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Awesome customer service!

published

Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank you

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Fantastic Customer Service

published

Easy to follow website, great products and styling guides. I found that the range was good especially for maternity wear and bump friendly, sizing is generous, great pricing and quality not to mention customer service and speedy delivery

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Amazing in every way!

published

Couldn’t recommend Petal & Pup highly enough! I ordered a dress from them on the Monday at about 1pm and received it the very next morning at about 9am!!! The quality of the dress I purchased was so lovely and also very very comfortable! The online store is very easy to navigate! Communication with Petal & Pup couldn’t have been any easier, fast responses and very personable! Petal & Pup have an extensive range of beautiful quality clothing (some items can even been worn during pregnancy which I found amazingly helpful!)
Thank you Petal & Pup, I will definitely be back for a million more purchases ♥️Xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Isabella
Isabella
  • 2 reviews

Beautiful bridesmaid dresses!

published

Loved the Hepburn dresses in navy I ordered for my bridesmaids! They were so flattering and such a beautiful colour. All the girls loved them! And one has even reworn hers already.

  • Thumbnail
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Great store!

published

Super fast delivery as always. Great variety of products. The best customer service I’ve come across. Very friendly and understanding.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Eve Alcott
Eve AlcottSydney, NSW
  • 2 reviews

So wonderful I immediately bought more!

published

I purchased a pair of jeans and a jumper the other day and after they arrived (super quick shipping!) I was so impressed, another pair of jeans and two more knits were purchased. All equally as lovely!
Communication with P & P was prompt and delightful (regarding sizing) as well.
Could not be more happy.
Will definitely purchase again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Freya
FreyaSouth East Queensland, QLD
  • 2 reviews

Very helpful

published

Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Freya, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. Have a wonderful day, love P&P xx

JSS
JSS
  • 5 reviews
  • 1 like

Petal and Pup service is fantastic

published

Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Maria
MariaGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing clothes

published

Ijust recieved the velma pants in the mail and i absolutely love them!
Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Maria, thank you for a lovely review, we are very appreciative of this. To hear that our garments were comfy and the quality was amazing is wonderful feedback for ourselves. We look forward to serving you again in the future, with love P&P xx

MVH
MVHSouth East Queensland, QLD

The best customer service EVER!

published

Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Favourite online shop!

published

I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Myah, thank you for leaving a review, we are so happy to hear we are continuing to strive towards providing only the best for our customers. We endeavour to continue to do so in the future, love P&P xx

Carly
CarlyMetropolitan Adelaide, SA

Excellent Customer Service and Products

published

I'm so impressed with the customer service I received from Petal and Pup!
I found the perfect dress online for an event this week, but thought it wouldn't arrive in time due to the recent lockdown and long weekend. I contacted P&P via Instagram and they were so friendly and easy to deal with. They organised to ship my order ASAP and it arrived so quickly! I love the dress, the quality and design is excellent and it fits true to size.
So so happy, I will definitely shop there again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Helena
HelenaGreater Melbourne (Inner), VIC

Such gorgeous quality, beautifully interesting pieces

published

I hadn’t previously purchased anything from Petal and Pup before so I was unsure as to the quality, but I am incredibly impressed, the fabric on the Oralie dress (I picked up the colour emerald) was soft, well made and incredibly gorgeous, I purchased it for a friend’s wedding and it’s a style which will look lovely dressed up or down. I’m really impressed with the style selections of Petal and Pup and the customer service was wonderful. I’ll absolutely be purchasing again soon.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Amazingly fabulous!

published

Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thanks so much for your lovely review, we are very appreciative of this. We hope this encouraged you to shop with us again in the future. Have a lovely day Sarah, love from P&P xx

Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Page 1 of 12
See all Petal & Pup reviews

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.