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Petal & Pup

Petal & Pup (page 3 of 8)

4.2 from 638 reviews · View Statistics
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Reviews

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Zara
ZaraGreater Melbourne (Metropolitan), VIC

Absolutely STUNNING!!!

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My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!

Petal & Pup
Petal and PupPetal & Pup
Kris
KrisSouth-Eastern Region, NSW
  • 5 reviews

Amazing

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Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.

I liked them so much I went back and picked some more.

Petal & Pup
Petal and PupPetal & Pup
Sarah Y.
Sarah Y.Perth, WA

Fantastic customer service

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Customer service was very helpful, with a timely response provided after my query. Fantastic products, very on trend! Shipping is also swift and painless. Definitely recommend this website to friends!

Petal & Pup
Petal and PupPetal & Pup
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Elis C.
Elis C.Greater Melbourne (Metropolitan), VIC

Excellent service

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Since finding Petal & Pup, the amount of support, options and easy reliability that I had experienced within me and the staff. They answered all my concerns within 24 hours, they offered more options and styles when a clothing was out of stock. I am extremely extremely happy with this company and it’s my go to shopping website from now on.
Thank you Petal and Pup team, you are all amazing and kind and actually take the time of day to focus on your customers needs and wants.
So thank you again :)

Petal & Pup
Petal and PupPetal & Pup

This is perfect!!

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Super easy to jump online and find what I wanted. You guys literally have everything & more. I’m a bigger girl in the chest area but am small everywhere else and the sizing always fits me. Every time I’ve got something off petal and pup it’s been great quality. I’ve purchased loads of jumpers, dresses, and everything has been great. Appreciate all of the hard work ❤️❤️

Petal & Pup
Petal and PupPetal & Pup
Kayla E.
Kayla E.South East Queensland, QLD

Exceptional service and high quality

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I am constantly impressed with the quality that comes from Petal and Pup! Their sizing is always accurate and everything fits like a glove. The material is high quality and their dresses are perfect for the Australian climate. I also find a lot of their pieces can be both dressed up and down which makes them versatile depending on your outing.

Also, if you’re South East Queensland their delivery service is amazing! Same day for orders before 10am or next day! Perfect if you’re in a rush.

Petal & Pup
Petal and PupPetal & Pup
Carly
CarlyMetropolitan Adelaide, SA

Amazing Customer service

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love love all their clothes, always great quality and super quick delivery! And customer service is the best, when ever I have a problem the ladies are always willing to go above and beyond!!

Petal & Pup
Petal and PupPetal & Pup
Daniela M.
Daniela M.Greater Melbourne (Outer), VIC

Products on aliexpress

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Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Great quality and quick shipping

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I received good quality clothing and the package arrived in less than a week.
I have also received good customer service as they provided me a discount that did not come through email as it was supposed to. Only good things to say about this company!

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Best customer service

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I had to return some extra sizes that I ordered to try on- their customer service team bent the rules, helped me so much and even refunded me while waiting for the items to reach them!

Petal & Pup
Petal and PupPetal & Pup

Satisfied Customer with Petal and Pup.

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I find online shopping with you very easy.
Some of your range suits me, some is too young for me but that is fine as it is good that it is overrall satisfaction.
Initially, I needed to get my correct sizing and so needed to return items that didn’t fit so well but that was a very easy procedure to carry out.
I am very happy with the quality and really do enjoy wearing your clothing.
Petal and Pup is one of my favourites.
Whenever I have contacted staff they have always been pleasant and helpful.

Petal & Pup
Petal and PupPetal & Pup
Chelleay
ChelleayPerth, WA
  • 4 reviews
  • 1 like

Awesome

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Staff are always very helpful and my deliveries are always on time! Great range of products all the time! Their return process is super easy and simple. I would highly recommend this shop every time ❤️

Petal & Pup
Petal and PupPetal & Pup

Hey Chelleay, thanks so much for leaving your review! We are so happy to hear you have been shopping with us for a while, and that you love the the range of products in our store. We can't wait to serve you in the future, love the team at P+P xx

Joy
JoyCentral Highlands and Goldfields, VIC

Fabulous P&P!

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P&P not only offer beautiful styles of amazing quality, but they are a stand out in the customer service area! Ordering is a breeze, you are kept informed throughout, with a very quick turnaround in receiving orders, and returning items is made super easy, staff are very helpful with the process. I have personally found P&P staff go above and beyond ensuring clients are happy, safeguarding needs have been catered for by touching base regularly, so that every P&P shopping experience is a fabulous one! P&P staff really do care about their clientele, THANK YOU!

Petal & Pup
Petal and PupPetal & Pup

Hey Joy, thanks so much for leaving your review. We are so happy to hear you received fast delivery, and that you received exemplary customer service. We look forward to serving you in the future! Love the team at P+P xx

Sophie Moylan
Sophie MoylanSouth East Queensland, QLD

Quick Shipment & Fantastic Customer Service

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Hands down the quickest shipment (usually 1 day) ever! Extraordinary customer service and so friendly and helpful. :) Quality of their clothes are beautiful and true to their sizing guides. I absolutely love Petal & Pup. Love ordering off them.

Petal & Pup
Petal and PupPetal & Pup
Shez
ShezSouth East Queensland, QLD
  • Verified

Same day delivery and excellent quality items.

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I ordered two jumpers last week. They came the same day and both fit well. Both jumpers are excellent quality. The customer service is excellent. Glad I found this brand.

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Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love your jumpers. We can't wait to serve you in the future! Love the team at P+P xx

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Grace C.
Grace C.Hobart, TAS

Love Petal & Pup

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A great website that regularly has new stock and restocks, and the quality of all items I have bought has been amazing, especially considering the prices! Shipping is always super fast and I really appreciate the email updates for tracking the order. My experiences with the online customer service have been so good, with fast replies and a very helpful team. Petal & Pup is my go-to store for all clothing whether it's for a special event, or for casual every-day wear.

Petal & Pup
Petal and PupPetal & Pup

Searched for the perfect grey slouchy knit... found Jemima!

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Had a fabulous interaction with Laura from customer care who helped me navigate my way! she was the difference between me scrolling on by and hitting BUY! Cannot express my gratitude enough. I am thrilled with the Jemima knit, it's exactly what I was looking for, Laura was precise in her assistance with sizing and fit and the knit is luxuriously soft. I will definitely be shopping at Petal and Pup again. Thank you

Petal & Pup
Petal and PupPetal & Pup
Georgia
GeorgiaMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Helpful and reliable clothing store

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I love this online store and have been shopping from here for a few years now, I have a great variety of clothes and sizes with new stock very frequently. I find them incredibly helpful with any queries regarding sizing and make. Thank you xx

Petal & Pup
Petal and PupPetal & Pup
Chloe
Chloe
  • 2 reviews
  • 1 like

Amazing !!!

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I have made several purchases from Petal & Pup and I have never been disappointed. My most recent order was this Sunday, I bought a dress last minute and it literally arrived the next business day. It’s amazing quality, fits like a glove and didn’t cost me and arm and a leg. You can always rely on this business for amazing quality and quick delivery!

Petal & Pup
Petal and PupPetal & Pup

Can’t fault them!

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The stores website is modern and has a great range of products. I bought 2 sets of earrings and a dress and they are exactly as detailed on the website. The delivery was insanely fast! Ordered on a Sunday night and received Monday mid-day (Brisbane region). The packaging was gorgeous and lived up to their modern and stylish online website.
I love my new purchases so much! Thank you! I will definitely be coming back.

Petal & Pup
Petal and PupPetal & Pup
Sonia
SoniaSydney, NSW

Best clothes and best customer service ever

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I was so excited to purchase clothes from the site and forgot to apply my welcome code
I took a chance and asked the support and without hesitation they applied it! And we’re support enchanting too!
Then I received the clothes oh boy am I in love ? Yup Thanks ❤️❤️❤️

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Petal & Pup
Petal and PupPetal & Pup
Foxy
FoxyBrisbane
  • 3 reviews
  • 2 likes

Perfect Dress & Super fast delivery

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I ordered a dress from Petal & Pup at 11pm and received it the following day. I was amazed with the super fast shipping. Very happy with the dress I ordered as it was gorgeous and great quality! Will definitely be ordering again.

Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love the dress. It's customers like you we live for! We can't wait to serve you in the future! Love the team at P+P xx

C K
C KIllawarra, NSW
  • 5 reviews
  • 2 likes

10/10 for quality and shipping times

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Petal & Pup
Petal and PupPetal & Pup

Perfect dress! Super happy with it.

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I bought the Oakland red dress and get compliments every time I wear it out. I love it. Petal & Pup is affordable, good quality and gorgeous. Very genuine customer service.

Petal & Pup
Petal and PupPetal & Pup

This brand is so great!

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They’re values, attitudes and transparency towards being ethically proactive is awesome. They make returns super simple and shipping is so efficient (perfect for that mid week blues of “I have nothing to wear on the weekend”).

Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks so much for your review! We are so happy to hear you have been able to discuss our ethical standards and the returns process was easy to navigate. We can't wait to serve you in the future! Love the team at P+P xx

Page 3 of 8

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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