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Petal & Pup

Petal & Pup (page 4 of 8)

4.2 from 639 reviews · View Statistics
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Outstanding customer service and product during unprecedented times

published

I want to say a big thank you to everyone at petal and pup. It has been the first time I have online shopped and I have found the whole experience fantastic. From ordering, to contact with customer service, everyone has been exceptional and a pleasure to deal with (even during trying and unprecedented times!) And to buy 6 dresses and only have one dress not fit, I think that is pretty good! Thank you all and I will be shopping with you again.

Petal & Pup
Petal and PupPetal & Pup
Nivek Dunne
Nivek DunneGreater Melbourne (Inner), VIC

Love this website

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Love this website. Clothing is high quality, amazing variety, delivered in a few days and their customer service is great. Will be shopping with P&P for many years to come.

Petal & Pup
Petal and PupPetal & Pup
Christina
ChristinaGreater Melbourne (Metropolitan), VIC

Love this website.

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Great range of clothes and everytime I purchase from here, I'm never disappointed. Customer service is also excellent - a special shoutout to Sophie for helping me out redeeming the voucher.

Petal & Pup
Petal and PupPetal & Pup
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Angie T.
Angie T.South East Queensland, QLD

So happy I found a new online store!

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I found this store by accident and ordered 6 items - and received them all the next day! The quality is excellent and customer service were very helpful when I asked a basic question before ordering... Thanks guys :)

Petal & Pup
Petal and PupPetal & Pup

Great Customer Service

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Wonderful service, super fast postage, and great variety and range in the clothing styles on the site. Photos are very detailed so you know what you’ll be getting. Have also sent items back on the later side of their return policy (hard to get out in isolation) but they’ve always accepted.

Petal & Pup
Petal and PupPetal & Pup
Dani
DaniSouth East Queensland, QLD

Amazing customer service!nLaura was polite, professional and made the process easy! Thank you

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I needed a go to knit jumper for my wardrobe this winter and the product was precisely what I wanted and beautifully made!! Easy to get the right size for me too!

Petal & Pup
Petal and PupPetal & Pup

5 stars

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Exceptional service - goods arrive within days. Dresses are fantastic quality. As an executive staff member I am always being asked where I shop. First class customer service - nothing is ever a bother.

Petal & Pup
Petal and PupPetal & Pup
Ashlee Greenhalgh
Ashlee GreenhalghSouth East Queensland, QLD

Blown away / Incredible / Speechless

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Petal & Pup
Petal and PupPetal & Pup
WendyB
WendyBSouth East Queensland, QLD

Petal & Pup - Perfect! The 3 P's

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I have always found the support and ease of shopping online an enjoyable experience with P&P. However more recently I identified that a gift card that I had was expired. I contacted P&P and the team were so amazing and helpful, especially Bella who was kind enough not only to honor my voucher but to extend by 6 months allowing me the time to still use as needed.
Thank you P&P team - 'Perfect' support 'Perfect' team response 'Perfect' shopping experience!!!
I look forward to jumping online and stocking up on some nice winter wears!.

Petal & Pup
Petal and PupPetal & Pup
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Sarah A.
Sarah A.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Always a great experience!

published

Petal and pup are one of my favorite clothing brands! They offer detailed, accurate images and extensive product information on their web site, amazing customer service and exceptionally fast delivery. I’m talking two days fast! I would highly recommend shopping with them :)

Petal & Pup
Petal and PupPetal & Pup
Cat
CatSouth East Queensland, QLD

Amazing Service

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I ordered a dress for my daughter this morning and it arrived this afternoon! Amazing fast service. I would definitely recommend Petal and Pup as I have always been happy with the quality of the clothes.

Petal & Pup
Petal and PupPetal & Pup
Jo-Anne W.
Jo-Anne W.South East Queensland, QLD

So many compliments!

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Hi - I ordered some dresses from buoy earlier this year. I wore one (long sleeves) to work for the first time today and I have never had so many comments and compliments on an outfit in my life! (Can't remember the style name but it looks similar to the Mackie bit red/burgundy in colour. It fits beautifully and flows really nicely. Just wanted to say thanks for creating such lovely flattering pieces. :-)

Petal & Pup
Petal and PupPetal & Pup
Amanda
AmandaGreater Melbourne (Metropolitan), VIC

Perfection!

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Customer Service, delivery and products all first class!
The quality of the clothing items are amazing and great value for money. Highly recommend.
The delivery time in the current climate was also fantastic - ordered on a Thursday evening (late) and received all items the Monday morning.

Petal & Pup
Petal and PupPetal & Pup

Hey Amanda, thanks so much for leaving your review. We are so happy to hear your received quick delivery and that you love the clothing as much as we do! We can't wait to serve you in the future! Love the team at P+P xx

Great bump-friendly range and excellent customer service

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I love Petal & Pup's bump-friendly range! The dresses I ordered came so quickly and they fit perfectly.
I had an issue with my discount code not working at the checkout but thankfully their customer service team helped me out with a new one and were very friendly. Will definitely buy from here again!

Petal & Pup
Petal and PupPetal & Pup
Braidee
BraideeSouth East Queensland, QLD

My go too!

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I ordered a heap of clothes at the start of the year, I couldn’t fault one piece. The quality and everything is exactly as it looked online. Petal & Pup is my go to now, I have another package that’s just come in the mail. Clothes can get expensive but at the end of the day you get what you pay for! The service is awesome too, I couldn’t believe how fast my order came without even extra cost! Thank you.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Great customer service and quality outfits!

published

I had ordered from Petal & Pup for the first time this year after seeing an ad on Instagram. I was initially sceptical of the quality since I found them on IG but decided to give it a go anyway since they stock such beautiful clothes. I was positively surprised by the quality of clothing when I got them. More importantly, Petal & Pup has the best customer service I’ve ever experienced. As a buyer outside of Australia, great customer service is especially important to me. Bella, who handled my query, was extremely helpful and actively followed up without prompting. Anyone who has ever had to deal with an online shop’s CS would know this is super rare.

Petal & Pup
Petal and PupPetal & Pup

Got my bridesmaid dresses through Petal & Pup, they look amazing and i'm so proud!

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The store is easy to navigate and I was stoked with my product. I bought 3 dresses for my bridesmaids and they all looked beautiful. The quality was perfect and i only didn't purchase all five because i needed the dress in the colour black, otherwise i would have without hesitation. I have purchased many other items from this store and i'm always very happy with them. The service is great too!

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Petal & Pup
Petal and PupPetal & Pup
ANGELA P.
ANGELA P.South East Queensland, QLD
  • 2 reviews
  • 3 likes

Outstanding products and service

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I have been a customer of Petal and Pup for a few years, their range and accuracy of describing clothes online it second to none! I have also used their online chat function to help make a decision on selecting a size and the girls are such a pleasure to speak to. Your items come wrapped up in such care and there is a little note from the person who packaged up your items, it is the little personal touches that make a difference particularly when shopping online. Returns are never an issue and processed swiftly per their policy. I love everything about this company and I wish more companies followed their lead when it comes to providing exceptional customer service. If you haven't visited their site you should because you are missing out!!

Petal & Pup
Petal and PupPetal & Pup
Fiona
FionaGreater Melbourne (Metropolitan), VIC

Most amazing jumper

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I bought the Pantheon Knit - Peach. Absolutely amazing. It fits perfectly and very warm. I’m 180cm and purchased the Medium size....feels lovely and soft.

So happy with the service too....thank you

Petal & Pup
Petal and PupPetal & Pup
Dana
DanaMetropolitan Adelaide, SA

Love Petal and Pup!!!

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Purchased a few items from P&P- always great quality and arrive super fast. They respond quickly to enquires and packages arrive wrapped delightfully. Love their clothes, service and website! One happy customer!

Petal & Pup
Petal and PupPetal & Pup

Merrina knit lilac

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I am very happy with my beautiful new knit. The quality is amazing, it’s so soft and the colour is gorgeous. Perfect true to size fit and was really quick postage to New Zealand. Totally stoked. Customer care were also super helpful when it was out of stock and the email alert system was fab. I think I’ve found my new favourite shop and now I want everything!

Petal & Pup
Petal and PupPetal & Pup
Annabelle
AnnabelleSouthwest, VIC
  • 2 reviews
  • 1 like

Very very happy with my purchase!

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I ordered two beautiful dresses from Petal & Pup and wow! I’m so impressed.

Not only am I loving my new, well made, quality garments but I am impressed with the service I received from Petal and Pup consumer queries team.
They were polite, professional and really helpful.

Thanks so much for a great experience with Petal and Pup and I’ll surely be back for more beautiful clothes!

Annabelle

Petal & Pup
Petal and PupPetal & Pup
SLSL
SLSLSydney, NSW
  • 2 reviews

Cute dresses but overpriced for the quality

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Super fast next day delivery which I wasn’t expecting! The dresses are cute but I’d compare the quality to be in line with dresses from cotton on however the prices are more in line with Witchery. I’m glad that one of my dresses was on sale, if I had paid full price for both I would have felt ripped off.

Petal & Pup
Petal and PupPetal & Pup
SLSL
SLSL
Petal & Pup
Petal and PupPetal & Pup
Amy
AmySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Amazing customer service

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The customer service at petal and pup is the best I have ever experienced. I let my gift card expire not once but twice and both times they have extended it without question. I always got a super fast reply. Highly recommended

Petal & Pup
Petal and PupPetal & Pup
Kristy
KristySouth East Queensland, QLD

Amazing online shopping experience

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Postage was so fast and free for my order. Everything in my order looked exactly like it did in the pictures and all the items fit perfect. They were all true to size. Very satisfying online shopping experience xx

Petal & Pup
Petal and PupPetal & Pup
Page 4 of 8

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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