- Sign in
- Write a review
Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Buyer Beware !!!
• Poor quality clothing
• Never true to size
• No refund available, only a credit note that is valid for 6 months after purchase
• All photos on their site/social media are photoshopped and the clothing you see is NOT what will be delivered !!
• Comments made on social media about their clothes are often deleted. You can tell when there are only 3 positive comments under a photo when they have that many “followers” on social media. Their followers are all bought !
• Please don’t waste your money on petal and pup - they are a scam !
- Verified
Sizing is China sizing, not western sizing
I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.
Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.
$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...
Read moreshing issue, or if you have to return it for credit only. I did write my review on their Instagram but they deleted it when someone else agreed with me. Their Facebook offers no way to review or post.
Hello Christina, So sorry to hear your experience wasn’t perfect. We do stock sizes from xxs to xxl but sometimes it's about finding the right cut for one's figure. Quality is of the highest importanc...
Read moree and we never want to leave our customers unhappy. I cannot locate any previous correspondence or order details from the information provided. Could you please send us an email to contactus@petalandpup.com.au, our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. best, P&P
Poor quality garbage
Poor quality clothing and sizing runs small. They are just reselling clothing brands. Clothing is super thin and see through. Feels like something you could find at Supre but with a $$$ price tag. None of the clothing I bought was wearable and will be basically going into the garbage. They do not offer refunds and return shipping is at your expense.
Hi there, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I co...
Read moreuldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.
Don’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
Hey Amy, thanks for your feedback we truly appreciate you taking the time! The returns policy regarding the store credit is on our website and on the invoice that is sent with the clothing. Unfortunat...
Read moreely due to the nature of online shopping sending back clothing is apart of the process. We are happy to have product forums to discuss the product and experience through channels such as this, and the product reviews on our website, as it would be hard to express the exact product on social media if it is brand new and just dropped and people are talking about other products that aren't matching the actual photo. Hope this info helps and we are always there for you if you want to reach out to: contactus@petalandpup.com.au
I don’t think the nature of buying things online is knowing you will probably return. I think you buy things online hoping it you like it and if you don’t you return and get your money back. Rather th...
Read morean buying and returning just so you can spend your own money. most other company’s will give your money back if your not happy with the product. It’s quite clear that the reason you only get store credit is because the quality of the clothes are poor in comparison to the price - so you are probably expecting returns. I appreciate it says it on the website but this isn’t obvious. It’s unusual these days that you will only offer store credit in a return.
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
- 2 reviews
Best get a bigger size
Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label
Hey Siobhan, it is so lovely to hear that you loved the variety, quality and customer service! We are always aiming to please, but we are sorry to hear of your washing mishap, as an extra precaution w...
Read moree always like to cold hand wash fashion based items. Feel free to contact our lovely Customer Service team should you want any further assistance with your purchase, love the team at P+P x
Bad Quality for price tag
Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.
Hey Klouise, thanks for you review, we are sorry to hear that you didn't like the look and feel of the items, we have a wonderful customer service team who is there for you should you want to discuss ...
Read moreyour purchase any further at contactus@petalandpup.com x
Sorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.
Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision
Horrible quality and sizing
I ordered two dresses and one top and they are clearly all from different and dodgy manufacturers based on their tags. The quality is shockingly cheap and the sizing is off. A size 8 is normal for me but these pieces make me feel like I need to go down 2 sizes! Definitely not shopping here again especially given this cheap quality and expensive prices! I see why they don't do refunds because they would easily be out of business!
Hey there, thanks for leaving a review as we are always looking for ways to improve our experience at P+P! If you with us at contactus@petalandpup.com.au we can look at your purchase history and voice...
Read more any concerns you have with specific items to the manufacturers and find some solutions that ensure your satisfaction!
- Verified
Not for me !
Site very difficult to navigate . a photo of a dress was on Insta with Shop now but could not find the dress after wading through pages !!
products I've bought have been mixed quality and sizing varied .I was very annoyed that I could not get a refund only a credit note
Hi Kerryn,
Lovely to hear from you - thank you so much for your feedback! ...
Read more We are so sorry about the inconvenience caused whilst navigating our website, we will definitely aim to improve on this as we only aim to provide the very best level of service for our customers :) As for the items you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au further clarifying the issue and we will do our best to resolve this for you! ♡ Thanks so much - the P&P team xxReview collected in partnership with Petal & Pup
- 2 reviews
- Verified
They don’t offer refunds or free shipping
The products are cheaply made and generally run small. They don’t offer refunds, nor do they have free shipping. I will not be purchasing from the site again because the last time I bought something I returned it 3 times which meant I spent the same amount of money on the final dress as I did in shipping fees.
Hi Andrianna,
Thank you for providing your feedback! We are so sorry to hear that your shopping experience with us has not been absolutely perfect!...
Read more Upon looking into our inbox, we unfortunately cannot find any previous correspondence from your email address - please kindly note that our customer care team are always readily available to resolve any issues for you! We would absolutely love to turn your experience around. Once again, we apologise for your less than satisfactory shopping experience and we hope to make things right for you in future! Have an amazing day - the P&P team xxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Amanda, Thanks for taking the time to share your review. I'm so sorry your recent experience with us was less that amazing. We would never intentionally mislead our customers and if there is someth...
Read moreing that is not quite right with any of our products we want nothing more than to make the necessary changes to mend that issue. I was not able to locate your order details or contact details from this review but we would love to assist If you have not done so already, I highly recommend contacting our Customer Experience team, they are always happy to assist with finding a tailor made solution. We hope to hear from you soon! best, the Team at P&P