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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 2 reviews
- Verified
Airleigh Dress
Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.
- 5 reviews
- 1 like
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
Hi Fevesy, thank you for taking the time to reach out and leave your feedback. Quality is incredibly important to us here at P&P so i'm very disappointed to hear the garments you received were below y...
Read moreour expectation. It's never our intention to mislead any of our customers as we hand measure and list each garment's flat lay measurements in their product description box. I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&PDon’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
Hey Amy, thanks for your feedback we truly appreciate you taking the time! The returns policy regarding the store credit is on our website and on the invoice that is sent with the clothing. Unfortunat...
Read moreely due to the nature of online shopping sending back clothing is apart of the process. We are happy to have product forums to discuss the product and experience through channels such as this, and the product reviews on our website, as it would be hard to express the exact product on social media if it is brand new and just dropped and people are talking about other products that aren't matching the actual photo. Hope this info helps and we are always there for you if you want to reach out to: contactus@petalandpup.com.auI don’t think the nature of buying things online is knowing you will probably return. I think you buy things online hoping it you like it and if you don’t you return and get your money back. Rather th...
Read morean buying and returning just so you can spend your own money. most other company’s will give your money back if your not happy with the product. It’s quite clear that the reason you only get store credit is because the quality of the clothes are poor in comparison to the price - so you are probably expecting returns. I appreciate it says it on the website but this isn’t obvious. It’s unusual these days that you will only offer store credit in a return.Bad Quality for price tag
Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.
Hey Klouise, thanks for you review, we are sorry to hear that you didn't like the look and feel of the items, we have a wonderful customer service team who is there for you should you want to discuss ...
Read moreyour purchase any further at contactus@petalandpup.com xSorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.
Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision
Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
- 2 likes
Poor quality and bad fit
I have ordered 3 items from them now and unfortunately one has been worse than the other. Im a fairly standard size person. Slim fit 158cm tall. Usually fit anything from 6-10.. my first order i got 2 dresses. One was totally transparent the other had very poor stitching which looked horrible. Returned both but for the unlined dress they would only give store credit as the website says that the dress is unlined however on the photos the dress does not look transparent. 6 months later they wanted to take that money from me as the credit expires ...
Read morewhich i thought was very unfair as it is my money and their website barely ever has any stock in anything I like. So finally i decide to order a pair of shorts... the shorts are made from most stiff and disgusting fabric plus they have a poor fit and look horrible as they dont have the high waste they have on a photo . As i pay shipping and returns every time there is no point to return again or I will simply loose $20+ in the process every time. Might as well chuck these. On several occasion i have visited other stores to try on clothes that they sell, barely ever find anything that looks good. Would never order from them or recommend to anyone.Hey Mari, I am sorry to hear that you did not like the products or the return policy for change of mind purchases. I see that your gift card was extended for 2 different time stamps to help resolve th...
Read moree situation. I have just written to you in your email to help with your shorts situation :)Avoid!!
Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.
I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???
Hey Lily,
I am sorry to hear that you didn't like the feel of the material and didn't get a match in size. We always place measurements of each garment on our website (not just the size) so that custo...
- 3 reviews
- 2 likes
Check their returns before buying!
i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand
Hi Amy,
Thanks so much for leaving your review! We are so sorry that this is the experience you have had with us here at P&P and can certainly understand your disappointment. Please be assured that w...
Read moree are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us! ♡- 6 reviews
- 1 like
- Verified
Returns policy
The clothing is cheap and poorly sized. The returns policy makes it difficult to return anything, as you have to pay for postage & only get a gift voucher, no refund.
Hi Victoria,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with the sizing any particular styles, please do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Our team would love to ensure that your experience with us is nothing but positive! Thank you and have a wonderful day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
Hi Claire,
Thank you so much for your honest feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
- 2 reviews
- Verified
Great styles poor quality
Great looking styles on the site but the quality of fabric and how the garments are made is very poor. Clothes look cheap in the flesh probably due to the poor quality of the fabrics.
Hi Cinzia,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with any particular styles, do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Thank you and have a wonderful day! The P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi There, thank you for taking the time to leave a review, we truly appreciate your honesty and feedback. We cannot apologise enough to hear you have experienced this with us and we would love the opp...
Read moreortunity to make things right for you. Our Customer Experience team are always willing to assist and create tailor made solutions best suited to you. Should you wish to reach out please email us at: contactus@petalandpup.com.au. Please know that it is never our intention to create an experience less than 5 stars and we endeavour to take this as feedback for the future. We look forward to being in touch again soon, have a lovely day! With love, P&P xx