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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
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More sizes required
Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.
Hi there,
Thank you so much for leaving your amazing feedback! We are so excited to hear that you have been nothing but satisfied with our clothing and service here at P&P! ♡...
Read more In regards to our sizing, please be assured that we are currently looking into increasing our sizing chart to cater to all of our lovely customers - be sure to keep checking back at our website as we implement these changes in future :) Thanks so much again - the P&P team xxReview collected in partnership with Petal & Pup
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Not for me !
Site very difficult to navigate . a photo of a dress was on Insta with Shop now but could not find the dress after wading through pages !!
products I've bought have been mixed quality and sizing varied .I was very annoyed that I could not get a refund only a credit note
Hi Kerryn,
Lovely to hear from you - thank you so much for your feedback! ...
Read more We are so sorry about the inconvenience caused whilst navigating our website, we will definitely aim to improve on this as we only aim to provide the very best level of service for our customers :) As for the items you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au further clarifying the issue and we will do our best to resolve this for you! ♡ Thanks so much - the P&P team xxReview collected in partnership with Petal & Pup
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Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
Hi Claire,
Thank you so much for your honest feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxReview collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Natalie! Thank you so much for the wonderful review. Our team always strive to provide a service that exceeds expectations, so we are so happy to hear Jess was able to provide this for you. We wil...
Read morel be sure to let Jess know of your beautiful review. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx