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Petal & Pup
4.2 from 511 reviews · View Statistics

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Love this boutique

published

Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Excellent customer service and quality clothing!

published

I can't fault the experience I had shopping online with Petal & Pup! I found the website very easy to use and shipping was fast. Sophie from customer care was amazing; there was a slight issue with my delivery address but she quickly fixed it up for me. Customer service when shopping online is so important and Petal & Pup go above and beyond. The dresses I received were packaged well and were such a high quality, I love them! This was my first time shopping with Petal & Pup but definitely won't be the last

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised

Beautiful dresses and excellent customer service

published

Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!

Product Quality
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

The reviewer stated that an incentive was offered for this review

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Outstanding Service & Products

published

Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
2 comments
Petal & Pup
Petal and PupPetal & Pup

Hi Jenna, thanks for taking the time to leave your lovely review. We cannot thank you enough for your feedback as we are always aiming to please. We look forward to seeing you shop with us again in the near future! With love, P&P xx

Jenna
Jenna

You’re more than welcome! Thanks again for the brilliant service x

Kirrilee T.

Kirrilee T.Greater Melbourne (Metropolitan), VIC

The best customer service I have experienced.

published

Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

My favourite brand

published

I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Freya N.

Freya N.Greater Melbourne (Inner), VIC

Best customer service!

published

Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Hayley

HayleySouth East Queensland, QLD

  • 2 reviews

Love Petal & Pup!

published

Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Hannah W.

Hannah W.Metropolitan Adelaide, SA

Great customer service!

published

great customer service, happily refunded me for an item after using the chat function which was so simple! Would recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Hannah, thank you for your amazing feedback. This truly means the world to us as we wish for all of our customers to have a stress free shopping experience. We hope you have a wonderful weekend, love from the team at P&P xx

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Jess

Jess

  • 2 reviews
  • 1 like

Exceptional Service

published

The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

It pays to ask !

published

I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Cath

CathSydney, NSW

I love my new dress (es)

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
E.S

E.S

  • 2 reviews
  • 2 likes

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Amazing Products And Great And Warm Customer Service

published

Hi Petal n Pup gals✨

I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨

Warmest,
Prayly

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Mik

MikCentral Queensland, QLD

Beautiful, quality clothes and exceptional customer service!

published

I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Anthony

AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
India Stella

India StellaSouth East Queensland, QLD

Incredible clothes and amazing customer service

published

Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx

Laura

LauraSydney, NSW

Amazing Customer Service!

published

I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P

Aislinn F.

Aislinn F.South East Queensland, QLD

Could not fault this store

published

The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Great Service , prompt response

published

Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Page 1 of 12
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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