Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
I ordered the Hasse Skirt and Adalicia Top for a celebration evening - the shipping from Petal & Pup was super fast but then it got stuck in Auckland for over a week. I got in touch to find out if there was anything that could be done and Fiona was super helpful in getting me some updates and it arrived the day before! I absolutely love the outfit and had so many compliments, it fits perfectly too. 100% recommend and will be ordering more from Petal & Pup!
Amazing brand & service
Love Petal and Pup. I get same day deliveries and the staff are so quick on their toes to get back to queries and always willing to help. Great material and designs for their clothes too!
Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.
Petal & Pup dresses are gorgeous! Great service, received my package exactly as expected Very warm and prompt communication via email .
Perfect dress for my baby shower
Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!
Exceptional Customer service and stunning products
I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.
The reviewer stated that an incentive was offered for this review
Absolutely love their clothes and the best costumer service!
Absolutely love this store and their products! The customer service is amazing and the clothes are amazing quality and true to their size and description. I highly recommend Petal & Pup and can’t wait to get my next purchases!
I love this online store
I recently did my my first online purchase with this store. My dresses arrived so quickly and were in perfect condition. I love them all. Email responses were incredibly quick also. I will certainly be shopping with Petal & Pup again in the future. All round great experience.
Cons outweight pros???
I really liked majority of the clothes and the ease in use of the website so I thought with same day delivery if ordered before 10am, I may aswell. I ordered a dress and didn't like it so lodged a return and had to pay $10 which is way too high in my opinion. Secondly, making most dresses $99 and then offering free freight over $100 is cruel. Trying to find anything under $10 is also pretty much impossible. My return was processed the next day after posting for a store credit which is actually really good but why wouldnt you offer refunds? I o...bviously had to buy another dress because I had a store credit.. Again, had to buy a nasty $5 clearance necklace (literally all they had that was less than $10 on the website) but it did come same day and this dress is a lot better than the previous one however I am only keeping it instead of swapping it for yet another one because I refuse to spend $30 on just sending/trying the dresses on... Seem money hungry, and for this purpose I will not be shopping from here again.
Good prices, fun designs and good quality
I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.
Amazing Customer service
Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.
Also received my order and it’s amazing Quality , highly recommend
5 star customer service. Fast shipping.
Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.
beautiful dress and bump friendly
beautiful dress,great quality,so flattering and bump friendly!!i still go with my usual size S/M for this dress also great customer service,fast response and informative.
Quality clothing, quality customer service!
I have purchased from Petal and Pup on multiple occasions and have also dealt with their customer service team recently. Shoshana in particular has been a massive help with my needs!
Exceptional customer service
I placed an order that was accidentally processed twice. I emailed & promptly received a response & was recredited the amount without any questions. I shop mostly online & it can be hard to find companies that provide great quality clothing AND great customer service. Petal and Pup does both of these things very well, and that’s one of the reasons I will continue to shop with them.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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