Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Cons outweight pros???
I really liked majority of the clothes and the ease in use of the website so I thought with same day delivery if ordered before 10am, I may aswell. I ordered a dress and didn't like it so lodged a return and had to pay $10 which is way too high in my opinion. Secondly, making most dresses $99 and then offering free freight over $100 is cruel. Trying to find anything under $10 is also pretty much impossible. My return was processed the next day after posting for a store credit which is actually really good but why wouldnt you offer refunds? I o...bviously had to buy another dress because I had a store credit.. Again, had to buy a nasty $5 clearance necklace (literally all they had that was less than $10 on the website) but it did come same day and this dress is a lot better than the previous one however I am only keeping it instead of swapping it for yet another one because I refuse to spend $30 on just sending/trying the dresses on... Seem money hungry, and for this purpose I will not be shopping from here again.
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
Super cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.
Products on aliexpress
Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.
Cute dresses but overpriced for the quality
Super fast next day delivery which I wasn’t expecting! The dresses are cute but I’d compare the quality to be in line with dresses from cotton on however the prices are more in line with Witchery. I’m glad that one of my dresses was on sale, if I had paid full price for both I would have felt ripped off.
Nice dresses, but poor quality and pricey!
I was so excited to receive my order from petal and pup today. The clothes arrived very quickly, which was awesome, but upon trying on the dresses, while the designs were cute the quality was terrible! They use very thin materials and the colours of the fabric were dull (nothing like the photos online). For the price paid I can’t see myself purchasing from here again!
Quality has deteriorated recently
I have probably bought about 20 dresses from petal and pup over the years but recently the quality has really deteriorated. I am extremely particular about following care instructions but despite this three of my recent dress purchases have shrunk a lot and no longer fit. One dress I have only worn three times and washed once, and the fabric is fraying on the straps. I used to love petal and pup but won’t be shopping there anymore - the quality and reliability is now very poor.
Nice dress but poor quality
Dress looked good and was true to size, but for $70 was very poor material, was expecting something thicker but was stretching nylon style with poor stitching that I had to trim off. Again the dresses looked like what it was meant to but was very poorly made and cheap material.
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
Nice pieces that’s easy to wear
Easy to use website and able to search items easily. Wide range of pieces that are effortless to wear with each item purchased of decent quality and standard. Items are true to size.
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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