Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
Super cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
Good products, just not flexible enough.
Products have been great, online ordering has been good to.
Wish the products were model on size 12 girls as well to see what the item looks like and I wish you could get a full refund not just a credit, I would definitely buy more items.
My Personal stylist
I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!
So many of the items are made for me. Love it!
Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
Other Clothing Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.