Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.
Products on aliexpress
Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.
Cute dresses but overpriced for the quality
Super fast next day delivery which I wasn’t expecting! The dresses are cute but I’d compare the quality to be in line with dresses from cotton on however the prices are more in line with Witchery. I’m glad that one of my dresses was on sale, if I had paid full price for both I would have felt ripped off.
Nice dresses, but poor quality and pricey!
I was so excited to receive my order from petal and pup today. The clothes arrived very quickly, which was awesome, but upon trying on the dresses, while the designs were cute the quality was terrible! They use very thin materials and the colours of the fabric were dull (nothing like the photos online). For the price paid I can’t see myself purchasing from here again!
Quality has deteriorated recently
I have probably bought about 20 dresses from petal and pup over the years but recently the quality has really deteriorated. I am extremely particular about following care instructions but despite this three of my recent dress purchases have shrunk a lot and no longer fit. One dress I have only worn three times and washed once, and the fabric is fraying on the straps. I used to love petal and pup but won’t be shopping there anymore - the quality and reliability is now very poor.
Nice dress but poor quality
Dress looked good and was true to size, but for $70 was very poor material, was expecting something thicker but was stretching nylon style with poor stitching that I had to trim off. Again the dresses looked like what it was meant to but was very poorly made and cheap material.
Nice pieces that’s easy to wear
Easy to use website and able to search items easily. Wide range of pieces that are effortless to wear with each item purchased of decent quality and standard. Items are true to size.
Nice styles, poor quality.
I really love the clothes on Petal & Pup and have made multiple purchases from them. The quality is always quite poor when the clothes arrive, and I always tell myself not to purchase from them again. The last dress I purchased came with some of the bottom of the dress stitched into another party of the dress, which indicated quick or careless work in making and in packaging the product. I had to unpick the dress myself as I needed to wear it soon and didn't have time to go through a return or exchange process. This is what one side of my "Harrie Dress" looked like when I received it.
One of my favorite online shops
- I love buying from Petal and Pup and there is a great range of clothes.
- Whats fustrating about the website is when you search 'newest to oldest' and once you view a product the page automatically changes back to 'most popular' so you lose your browsing spot.
- I have bought 20+ items from P and P. Two products were poorly made, and two products the fabric wasn't what I expected.
Over priced and non existent returns policy.
Whilst the clothing is of reasonable quality, I often see the same items for far cheaper elsewhere. The returns policy should be illegal - they offer no refund options for change of mind and no compensation for postage when items are faulty.
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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