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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 3 reviews
- 1 like
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
- 3 reviews
So soft.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx
So pretty
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
Hey Paula, Thanks for taking the time to leave a review! We too love the Largo for its effortless beauty and are so thrilled to hear you've found multiple ways to style it. We look forward to matching...
Read more you with more styles in the future. Love the team at P+P xxExcellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...
Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!- Verified
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
Hey Elle, thanks for letting us know about your purchase not being the right size, and that us being based in Australia creates a postage issue, we hope one day to grow to the large scale level as an ...
Read moreAsos or Zara so that we could offer the same! Feel free to contact our lovely Customer Service team at contacus@petalandpup.com.au to see how we can assist you with this xxI did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....
Hey Elle, I just had a look at your emails and I see that you had thrown out the stock which is a shame that we can't issue a refund without the items. I see a discount code was offered to you which i...
Read mores lovely to see, and that they were explaining the measurements on the website is the most helpful factor to get the size right in the future. We unfortunately have to work within the consumer laws to receive stock in order to be able to create any type of compensation which I trust, you can understand. Sorry for any disappointment caused xPretty poor quality
I've bought an outfit from here before and found that it was relatively okay quality however, wasn't quite true to size. I thought I would give it another go as I assumed it may have been the brand of the jumpsuit not Petal and Pup themselves.
Once I received the clothes I ordered (3 dresses and a skirt) I noticed that they were all pretty poorly made. The design of the skirt has transparent lines that sit right where your bottom is, so people can see your underwear. But my biggest disappointment is that my dresses have shrunk just after ONE w...
Hey Elyza, we are sorry to hear that you experienced some washing mishaps with the clothing. We don't manufacture the clothing but buy from suppliers in Australia. We would be more than happy to assis...
Read moret you with this should you choose to email us at contactus@petalandpup.com.au :)They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)
- Verified
Easy to use website! Lots of variety on clothes
Website is easy to use. The quality of the clothes is great. I’ve had to send a few items back as the sizing is a bit off- I’ve received a credit note for these returned items. It would be good if the credit note was valid for 12months
Hi Carly,
Thanks so much for your lovely review! ...
Read more We are so happy to hear that you have loved the quality of our products, this is so amazing and definitely the kind of shopping experience we would like our customers to have with us here at P&P :) If you are unable to use your store credit before the expiry is up, please just let us know and we will happily have this extended for you! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
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My Personal stylist
I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!
Hi Giselle,
Thank you so much for your lovely feedback! ♡...
Read more This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and please do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xx- Verified
So many of the items are made for me. Love it!
Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.
Hi Elise,
Thank you so much for passing on such lovely feedback! ♡...
Read more We are so sorry about this inconvenience regarding the filters on our website, I will pass this into our IT team and hopefully have this resolved for you. As for the garments you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au clarifying the issue and we will be able to resolve this for you as soon as possible! Thank you and have an amazing day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Love these dresses
I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.
Hi there,
Thank you so much for your lovely review! ...
Read more We are so thrilled to hear that you're loving your P&P dresses - and how amazing that you were complimented throughout the night! :) If you ever need any assistance with sizing, please do not hesitate to contact us as we would love to ensure that you find your best fit. Much love, the P&P team xxReview collected in partnership with Petal & Pup
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- Verified
Love there range and options.
Love my purchases from p & pup the only thing I noticed is I have to go up a size to my normal clothes as fits can be a little tighter.
Hi Sarah,
Thanks so much for sharing your feedback! ...
Read more We are so thrilled to hear that you are loving your P&P purchases! :) If you need any assistance with any particular styles, please be sure to get in touch with us again as we’re always happy to help ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Would love to see more size variety
I love the clothing, styles and affordable prices but sometimes things that I love/want to buy aren’t always available in my (bigger) sizes, or the bigger sizes are sometimes not true to size. I would love to see a range specifically for sizes 14-16 and up!
Hi Kimberley,
Thank you so much for providing your feedback! ...
Read more We are definitely looking into increasing our sizing chart to cater to all of our lovely customers, however in the meantime you can view all of our size 14 and 16 options by using the filtering function on the sidebar of our website :) We also have new arrivals landing weekly and restocks arriving daily! I hope this helps and if there is anything we can do for you, please do not hesitate to contact us! - The P&P team xxxxReview collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...
Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx