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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 2 reviews
Wrong sizing
I've ordered a few items off this site and usually fits well, I order size 12 just to be safe, I'm normally a 10. A top I ordered came and it doesn't even fit through my arms and the quality is terrible. I paid 60 for this top. I don't even want to return it because it looks like they offer another replacement instead of refunding your money. Never again
Super cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
*not as advertised!!!
Hello Taylah, Thank you for sharing your feedback. We are sorry to hear you were disappointed with your purchase. We do appreciate you providing this information as this helps our team to pinpoint tho...
Read morese areas of opportunity. There is nothing we care more about than our customers. Please contact our Customer Experience Team as they are always happy to provide tailor made solutions to ensure our lovely customers are take care of.
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to...
Read more assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xx
Worst quality of clothes - you are purchasing wholesale rubbish
Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.
Hey Erika, we are happy to hear that the service was quick although you didn't like the look and feel of the clothing. If you are unhappy with the product feel free to email us at contactus@petalandpu...
Read morep.com to look into the particular items into your order, from the team at P+P
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- Verified
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
Hey Elle, thanks for letting us know about your purchase not being the right size, and that us being based in Australia creates a postage issue, we hope one day to grow to the large scale level as an ...
Read moreAsos or Zara so that we could offer the same! Feel free to contact our lovely Customer Service team at contacus@petalandpup.com.au to see how we can assist you with this xx
I did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....
Hey Elle, I just had a look at your emails and I see that you had thrown out the stock which is a shame that we can't issue a refund without the items. I see a discount code was offered to you which i...
Read mores lovely to see, and that they were explaining the measurements on the website is the most helpful factor to get the size right in the future. We unfortunately have to work within the consumer laws to receive stock in order to be able to create any type of compensation which I trust, you can understand. Sorry for any disappointment caused x
They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)
- Verified
Poor quality and no refunds
I bought five or six dresses from Petal and pup and the quality was not what I expected. I was happy to send them back and asked for a refund only to discover they only offer exchange. Very disappointing for an online store.
Hi Christine,
Thanks so much for providing your feedback! We are so sorry to hear that this has been your experience with us here at P&P....
Read more We have just sent you a private email in regards to this matter - if you could please kindly respond back to us at your earliest convenience so we can have this rectified for you, that would be very much appreciated :) Thanks so much - we look forward to hearing from you! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Inconsistency with products
Having purchased several times from Petal and Pup, I am disappointed with the inconsistency in sizes. XS being bigger then a size 8 in some products and closer to a size 4 in others. Then having to pay for return postage makes me think twice about purchasing from here again.
Hi Nicole,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! ♡ We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Poor quality
Quality of materials do not match the price.
Styles are great but materials very poor. Would try more things if they did free returns and offered refunds. Delivery pretty expensive
Hi Kirsten,
Thank you for your feedback. We cannot locate any correspondence from you. If you could please send us an email to contactus@petalandpup.com.au we would love to assist you with your order ♡
Review collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Tusi, Thanks for taking the time to leave us a review today. I'm so sorry to hear the item you have ordered was not as you expected. It is never our intention to falsely mislead our customers and ...
Read morewe try to be as transparent as possible with our items. Each item has the approximate flat-lay front measurements listed in the description to help decide which size to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. The measurements we include of specific items in their product description are flat lay measurements which have been taken from the garment lied flat, then measured across the top of the item. Essentially this is half of the entire garment - simply double the measurement provided to equal the approximate overall measurement. We also have size guides on each item stating if the item runs small, is true to size or runs large. I can see the item you have ordered has 'Runs small' selected. You can view this on the item's product page. Please also note, we are unable to offer replacements or exchanges for our AU customers due to fast turnover of stock. Our returns policy can be viewed on our website. As per our returns policy, we only issue refunds on items with a manufacturing fault and issue a store credit in all other circumstances, which is accepted by the customer at the point of purchase. Items returned due to sizing, fit or change of mind will be offered a store credit, so you can purchase another size or item you love! Customer satisfaction is of upmost priority here at P&P and although I was unable to locate any correspondence with our team in regards to your return, I have just reached out to your email address to create a tailor-made solution best suited to you. I look forward to speaking with you soon. With love, P&P xx