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Petal & Pup
4.4 from 811 reviews · View Statistics
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Reviews

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Julianne
JulianneGreater Melbourne (Outer), VIC

Excellent customer service

published

So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.
Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Petal and Pup are wonderful!!

published

The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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  • Verified

Best customer service ever

published

A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Leanne O.
Leanne O.South East Queensland, QLD

Love this shop!

published

I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Leanne O.
Leanne O.

Thanks guys I think your team should get pay rises :) x

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Malibu dress

published

Love, love, love my Malibu dress. Fits perfectly and looks very nice. It was very fast delivery and a perfect summer dress and at Christmas time. Easy shopping with Petal and Pup. Debbie Priest

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
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LOVE Petal and Pup!!!

published

Petal and Pup is by far the best online store I have ever purchased from. From the cute packaging, to the speedy delivery, to customer service (they extended my gift card for me when I didn’t even realise!) I love petal and pup. In the past I’ve struggled with sizing , but a lovely girl from customer service explained the flat measurements and even helped me pick out some styles which would fit based. On my body type. Thank you so much ladies!!!! Xxxxx :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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  • Verified

fit issues

published

I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

  • Verified

Great styles

published

Easy to navigate. I love the styles and quality is good. I do find that sizes run out very quickly, so a few more of each would be good. Thanks.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

  • Verified

Decent clothes & decent prices

published

Prices are very reasonable so quality is equivalent. Lots of variety and cute designs. The site is very easy to navigate but you pay for shipping and returns. Finally, the return policy is not that flexible as returns are credits and have to be w/in 14days. This return policy causes me to not buy from this site as much.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

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  • Verified

Not keen to buy again.

published

Love the selection, however One Dress I bought was way too small, but bought jeans in same size which are too big- so difficult to know what size I should get. Cost of returns is a turnoff for buying again. Packaging is nice.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Wadey
Wadey
  • 4 reviews
  • 3 likes
  • Verified

Beautiful range at reasonable prices

published

The website is really easy to navigate where you can easily see the latest stock. There is a great range to choose from and all clothing is great quality and ease of wear.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Michelle
MichelleSouth East Queensland, QLD
  • Verified

Always Satisfied

published

The quality of every product I've purchased has been great. My go to store for all my work, casual and going out outfits. Easy site to use, filters are accurate!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

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Deb
DebGreater Melbourne (Inner), VIC
  • Verified

Great quality and style

published

It’s very easy to navigate through the online site. I’m always satisfied with quality of products and styles although I wish there was more choice of larger sizes. The sizing can be on the smaller side.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Shannon
ShannonSouth East Queensland, QLD
  • Verified

Love their Products petal and Pup is great

published

Very easy to navigate
Good range of products but the short summer dresses need to be a little bit longer for us taller girls as they become like shirts on us
I love the quality of products but anything viscose shrinks and is time consuming to hand wash

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Caterina
CaterinaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Love Love Love Petal & Pup

published

Service and quality always on point! Website is easy to browse and there is always new stock coming in. Love there range and the quick delivery.
Can’t wait for summer

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message

Hi Caterina,
Aw, thank you so much for your lovely feedback, this is really appreciated! We work so hard to make every Petal and Pup experience amazing, so this means a lot to our team ♡

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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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