I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!

The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)

I have contacted the team at Petal and Pup a few times regarding queries and they have been lovely each time. My most recent contact was a little different as it was regarding bridesmaids dresses, so I was being picky and asking for some requests a bit out of the ordinary. Fiona was an absolutely SUPERSTAR! she was so kind, caring and accommodating, getting back to my questions so quickly and with such beautiful responses. I felt so lucky to have such a wonderful interaction and so appreciate the beautiful words and well wishes I received.

Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%

I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.

I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.

Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.

Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...

Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!

I had skipped over some important information for my first time purchase with P&P. However the lovely Bella was keen to assist & responded within 24hrs. Refunded the discount that I was entitled to with no questions asked. Smooth sailing customer experience & Bella is a delight to deal with. Thankyou!

Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!

Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours

I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.

Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.

$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup

I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!

My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!

Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.

I liked them so much I went back and picked some more.