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Petal & Pup

Petal & Pup (page 2 of 2)

4.2 from 543 reviews · View Statistics

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  • Verified customer

Over priced and non existent returns policy.

published

Whilst the clothing is of reasonable quality, I often see the same items for far cheaper elsewhere. The returns policy should be illegal - they offer no refund options for change of mind and no compensation for postage when items are faulty.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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  • Verified customer

Petal n pup

published

Prices are always full price however when they have a sale, most things are out of stock/unavailable and the moment the sale ends, the stock is available as well as new stock. I find this is the case each and every single time. Website navigation and quality of items are good.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Enisa

EnisaGreater Melbourne (Inner), VIC

  • Verified customer

Great online store with great variety!

published

Online store is easy to navigate and there is a great range of clothing. However the quality of clothing is a bit of hit and miss And given that refunds are not provided, only credits, I’ve been hesitant to continue making purchases. Should a refund be provided I would feel more comfortable taking the risk of purchasing online.

Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Enisa,
Thank you so much for your feedback ♡ These are things we will take into consideration for the future.
However please do not hesitate to send us an email to contactus@petalandpup.com.au for any assistance on returning an order back to us. x

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Teena N.

Teena N.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Love the fast delivery

published

I find the online store easy to navigate but many sizes are often not available and the size differences between different products varies significantly.
The fabric of many products is also of sub-standard quality and various dresses I have purchased have shrunk after one (cold) machine wash.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Teena,
We really appreciate your feedback! We have New Arrivals landing weekly and Restocks added daily :)
If you are unsure on the garment size, fit ect please send an email to contactus@petalandpup.com and we can help assist further ♡

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Allison S.

Allison S.Sydney, NSW

So-so

published

Absolutely adore their range which sticks solely to classy pieces with items which literally arrive in 1-2 days, but the quality is not good. Purchased the Minnie Knit recently and it's falling apart after 2 washes. Other items I've bought including the Wishful Dress and Dandie Skirt also appear to be pretty poor, wholesale quality. On the fence regarding whether I'd re-purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Allison,
Thank you for your feedback :) We are sorry to hear about your Minnie knit! We cannot locate an email from you in regards to this, please email us at contactus@petalandpup.com.au so we can have this resolved for you as soon as we can.

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Page 2 of 2
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Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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