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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup (page 2 of 2)
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- Verified customer
Over priced and non existent returns policy.
Whilst the clothing is of reasonable quality, I often see the same items for far cheaper elsewhere. The returns policy should be illegal - they offer no refund options for change of mind and no compensation for postage when items are faulty.
1 comment
Review collected in partnership with Petal & Pup
- Verified customer
Petal n pup
Prices are always full price however when they have a sale, most things are out of stock/unavailable and the moment the sale ends, the stock is available as well as new stock. I find this is the case each and every single time. Website navigation and quality of items are good.
1 comment
Petal and PupPetal & Pup
Hi RHB,
Thank you for your feedback, we really appreciate it! We are sorry to hear you have experienced troubles with our stock levels, this is so disappointing to hear. We try our best to restock ite...
Review collected in partnership with Petal & Pup
EnisaGreater Melbourne (Inner), VIC
- Verified customer
Great online store with great variety!
Online store is easy to navigate and there is a great range of clothing. However the quality of clothing is a bit of hit and miss And given that refunds are not provided, only credits, I’ve been hesitant to continue making purchases. Should a refund be provided I would feel more comfortable taking the risk of purchasing online.
1 comment
Petal and PupPetal & Pup
Hi Enisa,
Thank you so much for your feedback ♡ These are things we will take into consideration for the future.
However please do not hesitate to send us an email to contactus@petalandpup.com.au for any assistance on returning an order back to us. x
Review collected in partnership with Petal & Pup
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Teena N.Greater Melbourne (Metropolitan), VIC
- Verified customer
Love the fast delivery
I find the online store easy to navigate but many sizes are often not available and the size differences between different products varies significantly.
The fabric of many products is also of sub-standard quality and various dresses I have purchased have shrunk after one (cold) machine wash.
1 comment
Petal and PupPetal & Pup
Hi Teena,
We really appreciate your feedback! We have New Arrivals landing weekly and Restocks added daily :)
If you are unsure on the garment size, fit ect please send an email to contactus@petalandpup.com and we can help assist further ♡
Review collected in partnership with Petal & Pup
Allison S.Sydney, NSW
So-so
Absolutely adore their range which sticks solely to classy pieces with items which literally arrive in 1-2 days, but the quality is not good. Purchased the Minnie Knit recently and it's falling apart after 2 washes. Other items I've bought including the Wishful Dress and Dandie Skirt also appear to be pretty poor, wholesale quality. On the fence regarding whether I'd re-purchase.
1 comment
Petal and PupPetal & Pup
Hi Allison,
Thank you for your feedback :) We are sorry to hear about your Minnie knit! We cannot locate an email from you in regards to this, please email us at contactus@petalandpup.com.au so we can have this resolved for you as soon as we can.
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Elle,
Read moreossible online, and provide a link to our returns policy at checkout. However, please send through an email to contactus@petalandpup.com.au and we will happily resolve this issue for you! ♡I am so sorry to hear you are unhappy with your Petal and Pup experience!
Our returns policy is to offer store credits for change of mind returns, and we try to make this as transparent as p...