4.4
1,020 reviews
PositivevsNegative
83% · 843134 · 13%
Reviews
Page 3
Helsinki
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Great clothes and service!
Clothes great quality, true to size and look amazing. Service top notch too. On to it friendly staff. Will definitely be ordering againSteffania Sydney, NSW
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Amazing customer service!
The customer service from the P&P Team is impeccable! Nothing is too hard, they always come back with an answer to my question or a solution to my problem - this alone makes me want to keep going back! I was super unsure with sizing as I don't purchase online often, the P&P team took my measurements that I emailed them and advised me on sizes to get in particular dress styles! Thank you P&P for making my shopping experience with you enjoyable! Not to mention the super quick, express shipping! I'll be back :)Julianne Greater Melbourne (Outer), VIC
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Excellent customer service
So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!
Emma L.
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Excellent Customer Service!
I accidentally made an error during checkout and the wrong postage address was entered, I emailed Petal & Pup straight away to change the address. I was assisted by Jess who was absolutely amazing! Australia Post proved to be difficult but Jess pulled through multiple times for me and ensured that I will receive my dress before my event!Marie
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Lovely Service
Shoshana is always so lovely and helpful and is always so prompt in her responses. I love the clothes and have been so happy with my purchases.gxccihemmingsxo Hobart, TAS 2 posts
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Amazing!
Amazing range of products! Every piece is perfect! perfect fit, perfect colour, perfect fabric! just WOW!the customer service side of things is flawless as well! Promptly replying to all queries I have about products and going above and beyond to give me the best description of each fit and measurement!
Petal & Pup is so worth it!!
Sar 4 posts
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Happy customer
First time ordering 2 dresses from petal and pup, Great price. Arrived very quick. Everything from design to fabric to quality of stitching is impressive. And the size is true to the size I ordered without any bits being loose or tight. Cannot beat the style/ fabric designs. Very vibrant and unique and not boring at all. It’s so hard to find long length dresses with long sleeves but they have variety for everyone. Love love love them! And will certainly be ordering again.Lucy
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Awesome customer service
Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothesKelsey B. South East Queensland, QLD
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Amazing Customer Service
Amazing product, great quality and wonderful and very responsive customer service. I had an issue with needing to change my delivery address and email them outside of standard business hours and had the problem correct the same night.Tanya South East Queensland, QLD 2 posts
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Extremely Happy!
The dress I bought was well priced, great quality and had fast shipping. I will definitely recommend shopping here. ThanksEmily Sydney, NSW
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On point customer service!
It’s always been a great experience dealing with the Petal and Pup customer service team. I accidentally let my gift cards expire over lockdown. I sent an email requesting an extension and Shoshana was lovely and extended the vouchers for 12 months without question. Excellent customer service as always. Thank youIvannia
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Perfect clothing + Perfect customer service!
First order with this company! And Can I say WOW, the customer service and the quality speaks for itself! I spoke to Abby regarding my order and her customer service is irreplaceable. I was shocked at how fast she responded as well as how quickly I received my order. THANK YOU PETAL + PUP team. I will be ordering more! And thank you Abby again for being so kind and helping me out. :)Hayley Perth, WA
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Cute clothes and great service
Petal and Pup is one of my go-to stores as it always has really nice pieces, including basics and fashion items! The order always comes quickly and sizing is normally accurate. Special mention as I had a store credit that had expired and after emailing, they extended the date which was so nice!!Vanessa J.
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Looooooooove!!
I ordered the Hasse Skirt and Adalicia Top for a celebration evening - the shipping from Petal & Pup was super fast but then it got stuck in Auckland for over a week. I got in touch to find out if there was anything that could be done and Fiona was super helpful in getting me some updates and it arrived the day before! I absolutely love the outfit and had so many compliments, it fits perfectly too. 100% recommend and will be ordering more from Petal & Pup! Show replyMichelle Newcastle 6 posts
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Amazing brand & service
Love Petal and Pup. I get same day deliveries and the staff are so quick on their toes to get back to queries and always willing to help. Great material and designs for their clothes too! Show replyAndy K Perth, WA
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Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery. Show replyFind out how Petal & Pup compares to other Clothing Shops & Brands
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Nimi G. Greater Melbourne (Outer), VIC
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Perfect!
Petal & Pup dresses are gorgeous! Great service, received my package exactly as expected Very warm and prompt communication via email .Molly Sydney, NSW
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Perfect dress for my baby shower
Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!Nicala L. Darling Downs, QLD
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Exceptional Customer service and stunning products
I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.Kaitlyn Greater Melbourne (Metropolitan), VIC
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Absolutely love their clothes and the best costumer service!
Absolutely love this store and their products! The customer service is amazing and the clothes are amazing quality and true to their size and description. I highly recommend Petal & Pup and can’t wait to get my next purchases!Happy shopper
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I love this online store
I recently did my my first online purchase with this store. My dresses arrived so quickly and were in perfect condition. I love them all. Email responses were incredibly quick also. I will certainly be shopping with Petal & Pup again in the future. All round great experience.Abb
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Customer Service is Amazing!
I contacted customer service for help because I had mistakenly let my gift voucher expire. To my pleasant surprise I quickly received a lovely reply from Abby reinstating my voucher so I could still use it. I am so happy with the outcome and am blown away by their kindness in fixing my mistake :) thank you Abby and Petal & Pup!Ruby J.
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chefs kiss on customer service!
Marshanna was wonderful in helping me out with an error I made in my order! response time was spot on and eased my stress immediately xLetesha A. South East Queensland, QLD
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Cons outweight pros???
I really liked majority of the clothes and the ease in use of the website so I thought with same day delivery if ordered before 10am, I may aswell. I ordered a dress and didn't like it so lodged a return and had to pay $10 which is way too high in my opinion. Secondly, making most dresses $99 and then offering free freight over $100 is cruel. Trying to find anything under $10 is also pretty much impossible. My return was processed the next day after posting for a store credit which is actually really good but why wouldnt you offer refunds? I o... Read morebviously had to buy another dress because I had a store credit.. Again, had to buy a nasty $5 clearance necklace (literally all they had that was less than $10 on the website) but it did come same day and this dress is a lot better than the previous one however I am only keeping it instead of swapping it for yet another one because I refuse to spend $30 on just sending/trying the dresses on... Seem money hungry, and for this purpose I will not be shopping from here again.Kirsty D
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Amazing service
Petal and Pup are highly responsive and friendly and go out of their way to help resolve issues.Service goes a long way, keep it up team !
Chloe W.
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Petal and Pup are wonderful!!
The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!Find out how Petal & Pup compares to other Clothing Shops & Brands
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Anonymous Canberra Central 2601, ACT
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Amazing customer service by Jess
A big thank you to customer service, always happy to help and reply so so quickly. The team is so accommodating and really want you to have a good experienceNatalie M Sydney, NSW 2 posts
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The best customer service
It goes without saying the clothes are great at Petal and Pup. But this review is about the customer service.No matter what my query has been they have gotten back to me so quickly and always fixed it to suit me and help me out every single time!
The team are so accommodating and really want you to have the best shopping experience with them.
They should be very proud of the customer service ethics and continue this way and the business im sure will continue to grow.
I will keep shopping at petal and pup not just for the cute clothes but knowing it’s an actual team that cares behind it.
Annie Greater Melbourne (Inner), VIC 2 posts
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Good prices, fun designs and good quality
I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.unhappy customer South East Queensland, QLD 2 posts
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Wrong sizing
I've ordered a few items off this site and usually fits well, I order size 12 just to be safe, I'm normally a 10. A top I ordered came and it doesn't even fit through my arms and the quality is terrible. I paid 60 for this top. I don't even want to return it because it looks like they offer another replacement instead of refunding your money. Never againSophie New South Wales
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Amazing Customer service
Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.Also received my order and it’s amazing Quality , highly recommend
Xx
Melinda H. Pilbara, WA
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5 star customer service. Fast shipping
Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.Clauds Sydney, NSW
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Wonderful Customer Service and Excellent First Time Shopping Experience!
I have been so pleasantly surprised by my first experience with this brand. From the promptness of delivery, through to answering my emails and questions, a thoroughly wonderful experience and especially from Shoshana. She answered all of my questions with such professionalism, and kindness, I will most definitely be shopping with them in the future and spreading the word with friends and family!anonymous South East Queensland, QLD
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beautiful dress and bump friendly
beautiful dress,great quality,so flattering and bump friendly!!i still go with my usual size S/M for this dress also great customer service,fast response and informative.KLong
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Best customer service ever
A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!Sam H Greater Melbourne (Inner), VIC
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The best customer service
Literally the best customer service I have recieved in a very long time.I was worried about not being able to return the product in time due to covid/lockdowns etc. I had a response immediately telling me not to worry and to send it back once I can and shout if I needed help with labels!
Thank you Shoshana!
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Gaby B South East Queensland, QLD
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Quality clothing, quality customer service!
I have purchased from Petal and Pup on multiple occasions and have also dealt with their customer service team recently. Shoshana in particular has been a massive help with my needs!Rosalie
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Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical... Read more scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.Tracee
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Exceptional customer service
I placed an order that was accidentally processed twice. I emailed & promptly received a response & was recredited the amount without any questions. I shop mostly online & it can be hard to find companies that provide great quality clothing AND great customer service. Petal and Pup does both of these things very well, and that’s one of the reasons I will continue to shop with them.Natalie Smith
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Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you! Show replyPage 3 of 10
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Hey Tusi, Thanks for taking the time to leave us a review today. I'm so sorry to hear the item you have ordered was not as you expected. It is never our intention to falsely mislead our customers and ... Read more
we try to be as transparent as possible with our items. Each item has the approximate flat-lay front measurements listed in the description to help decide which size to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. The measurements we include of specific items in their product description are flat lay measurements which have been taken from the garment lied flat, then measured across the top of the item. Essentially this is half of the entire garment - simply double the measurement provided to equal the approximate overall measurement. We also have size guides on each item stating if the item runs small, is true to size or runs large. I can see the item you have ordered has 'Runs small' selected. You can view this on the item's product page. Please also note, we are unable to offer replacements or exchanges for our AU customers due to fast turnover of stock. Our returns policy can be viewed on our website. As per our returns policy, we only issue refunds on items with a manufacturing fault and issue a store credit in all other circumstances, which is accepted by the customer at the point of purchase. Items returned due to sizing, fit or change of mind will be offered a store credit, so you can purchase another size or item you love! Customer satisfaction is of upmost priority here at P&P and although I was unable to locate any correspondence with our team in regards to your return, I have just reached out to your email address to create a tailor-made solution best suited to you. I look forward to speaking with you soon. With love, P&P xx