1,020 reviews
Reviews
Beautiful dress used for baby shower
I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.Lovely Lanskie skirt
Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!Love their clothes and the service is great!
The website is easy to navigate and they show “true to size”, “runs bigger/smaller” so you pick the best sizeNot only beautiful clothing but also gorgeous customer service
Petal and Pup have an excellent returns policy, their customer service is outstanding and extremely quick to respond. Their clothing is also very affordable and of good quality. I only returned because the dress didn't suit my figure, but I was issued a gift card upon return. Thanks for everything, I'm very happy. xGreat quality dress! Great cust service!
After a slight mix up, Jess from petal and pup went above and beyond to get the dress to me in time for my event. The dress itself was great quality and I loved it! Show replyCustomer service
Petal and Pup customer service is 10/10. Their online support is great, very responsive and helpful.My credit voucher was due to expire, an item I wanted to buy was out of stock Sarah happily extended my voucher. Moments later renewed voucher was emailed, customer service at its best :)
Awesome customer service!
Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank youFantastic Customer Service
Easy to follow website, great products and styling guides. I found that the range was good especially for maternity wear and bump friendly, sizing is generous, great pricing and quality not to mention customer service and speedy deliveryAmazing in every way!
Couldn’t recommend Petal & Pup highly enough! I ordered a dress from them on the Monday at about 1pm and received it the very next morning at about 9am!!! The quality of the dress I purchased was so lovely and also very very comfortable! The online store is very easy to navigate! Communication with Petal & Pup couldn’t have been any easier, fast responses and very personable! Petal & Pup have an extensive range of beautiful quality clothing (some items can even been worn during pregnancy which I found amazingly helpful!)Thank you Petal & Pup, I will definitely be back for a million more purchases ♥️Xx
Beautiful bridesmaid dresses!
Loved the Hepburn dresses in navy I ordered for my bridesmaids! They were so flattering and such a beautiful colour. All the girls loved them! And one has even reworn hers already.Great store!
Super fast delivery as always. Great variety of products. The best customer service I’ve come across. Very friendly and understanding.So wonderful I immediately bought more!
I purchased a pair of jeans and a jumper the other day and after they arrived (super quick shipping!) I was so impressed, another pair of jeans and two more knits were purchased. All equally as lovely!Communication with P & P was prompt and delightful (regarding sizing) as well.
Could not be more happy.
Will definitely purchase again! Show reply
Very helpful
Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs. Show replyPetal and Pup service is fantastic
Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly! Show replyDisappointed ☹️
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.Amazing clothes
Ijust recieved the velma pants in the mail and i absolutely love them!Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much. Show reply
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
The best customer service EVER!
Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends. Show replyFavourite online shop!
I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :) Show replyExcellent Customer Service and Products
I'm so impressed with the customer service I received from Petal and Pup!I found the perfect dress online for an event this week, but thought it wouldn't arrive in time due to the recent lockdown and long weekend. I contacted P&P via Instagram and they were so friendly and easy to deal with. They organised to ship my order ASAP and it arrived so quickly! I love the dress, the quality and design is excellent and it fits true to size.
So so happy, I will definitely shop there again! Show reply
Amazingly fabulous!
Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you Show replySuper cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
*not as advertised!!!
Love this boutique
Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team. Show replyBeautiful dresses and excellent customer service
Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service! Show replyOutstanding Service & Products
Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10 Show 2 repliesThe best customer service I have experienced
Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced. Show replyMy favourite brand
I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse. Show replyFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Best customer service!
Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service! Show replyLove Petal & Pup!
Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :) Show replyExceptional Service
The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :) Show replyIt pays to ask !
I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !! Show replyAmazing Products And Great And Warm Customer Service
Hi Petal n Pup gals✨I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨
Warmest,
Prayly Show reply
Beautiful, quality clothes and exceptional customer service!
I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!I will definitely recommend Petal and Pup to my friends! Show reply
Incredible clothes and amazing customer service
Will always go above and beyond for their customersI will always purchase from here
The clothes are also amazing quality and style Show reply
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely! Show replyCould not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :) Show replyGreat Service , prompt response
Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100% Show reply
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.Hi Pirro, thank you for taking the time to leave your feedback, it's greatly appreciated. Please kindly keep in mind, to help you find the most perfect size in our garments we have hand measured each ... Read more
item and listed these measurements in the product description box. Our Customer Experience is always eager to help if you need any advice on style fits/sizes! We are also working on streamlining our AU returns process even further to ensure all of our customers have the best shopping experience possible, so please stay tuned! Best, P&P. xxAwesome customer service
Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control! Show replyAmazing clothes and amazing customer service!
Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on! Show replyBeautiful clothes, great customer service
Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours Show reply- 3
- …
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Lucy, thank you for taking the time to provide your feedback. I am terribly sorry to hear about the fault on your 'Cisco' top, as well as the broken earrings, as this is never the kind of shopping ... Read more
experience we wish upon any of our customers. However, it is within our best interest to assist you further. Although I was unable to locate any email correspondence from you, our Customer Experience team are eager to guide you through the next best course of action so that we can offer you a tailor made solution best suited to you. Please be rest assured, we completely understand the disappointment and frustration this must cause. To have only worn this once and not washed it is definitely not the standard of quality we endeavour to maintain. Should you wish to have this resolved, we recommend reaching out to our Customer Experience team at contactus@petalandpup.com.au I hope this provides some peace of mind Lucy, and we truly look forward to being in touch in the very near future! Warm Regards, Sophie x