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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup (page 3 of 11)
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Elis C.Greater Melbourne (Metropolitan), VIC
Excellent service
Since finding Petal & Pup, the amount of support, options and easy reliability that I had experienced within me and the staff. They answered all my concerns within 24 hours, they offered more options and styles when a clothing was out of stock. I am extremely extremely happy with this company and it’s my go to shopping website from now on.
Thank you Petal and Pup team, you are all amazing and kind and actually take the time of day to focus on your customers needs and wants.
So thank you again :)
1 comment
This is perfect!!
Super easy to jump online and find what I wanted. You guys literally have everything & more. I’m a bigger girl in the chest area but am small everywhere else and the sizing always fits me. Every time I’ve got something off petal and pup it’s been great quality. I’ve purchased loads of jumpers, dresses, and everything has been great. Appreciate all of the hard work ❤️❤️
1 comment
Petal and PupPetal & Pup
Hey Tatum, thanks so much for leaving your review! We are so happy to hear you love the clothing as much as we do. Our teams put so much time and love into selecting those carefully curated pieces tha...
Read moret we all love. It is truly customers like you that we live for. We can't wait serve you in the future! Love the team at P+P xxOther Clothing Shops & Brands
Kayla E.South East Queensland, QLD
Exceptional service and high quality
I am constantly impressed with the quality that comes from Petal and Pup! Their sizing is always accurate and everything fits like a glove. The material is high quality and their dresses are perfect for the Australian climate. I also find a lot of their pieces can be both dressed up and down which makes them versatile depending on your outing.
Also, if you’re South East Queensland their delivery service is amazing! Same day for orders before 10am or next day! Perfect if you’re in a rush.
1 comment
Petal and PupPetal & Pup
Hey Kayla, thanks so much for leaving your review! We are so happy to read you like the clothing as much as we do, and that you received fast delivery and customer service. We pride ourselves on leani...
Read moreng on our many departments to make the shopping experience enjoyable for all of our customers, we are so happy to hear this has been the case for you! We can't wait to serve you in the future! Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Leanne O.South East Queensland, QLD
Love this shop!
I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx
2 comments
Petal and PupPetal & Pup
Hey Leanne, thanks so much for leaving your review! We have always prided ourselves on fast delivery. We are so happy to hear that you also received great customer service, this review I am sure will ...
Read morebe celebrated in amongst the team. We can't wait to serve you in the future! Love the team at P+P xxThanks guys I think your team should get pay rises :) x
BELINDA
- 2 reviews
- 1 like
Always great service!
Gorgeous girls to deal with. I asked to be notified if a shirt I liked was back in stock & received a msg
that night. Had the shirt purchased & delivered within a couple of days.
Great Service & lovely quality merchandise.
1 comment
Petal and PupPetal & Pup
Hey Belinda, thanks for leaving your review! We're happy to hear you were able to purchase the top you had your heart set on! Our customer experience team loves going above and beyond to serve our won...
Read morederful customers. We look forward to serving you in the future! Love the team at P+P xxKLeeSydney, NSW
Amazing Customer Service!
I had an issue with my order and the representative, Bella, responded quickly and with a solution that I was extremely happy with! I really appreciated her help and she really made my experience an extremely positive one. I haven't received my product yet but based on customer service alone, I am happy to order from them again :)
1 comment
Petal and PupPetal & Pup
Hey there! Thank you so much for leaving your review. It's great to hear our Customer Experience Team was quick to take action and ensure you were taken care of. Our customers are truly the heart of o...
Read moreur business and we thank you for every opportunity to dazzle you. Love, the team at P+P xxCarlyMetropolitan Adelaide, SA
Amazing Customer service
love love all their clothes, always great quality and super quick delivery! And customer service is the best, when ever I have a problem the ladies are always willing to go above and beyond!!
1 comment
Petal and PupPetal & Pup
Hey Carly, thanks for leaving your review! We are so happy to hear you love our styles as much as we do. Our buying team puts a great deal of love into selecting pieces that make us all feel like our ...
Read morebest selves. Nothing makes us happier than to know our customers are taken care of and we are thrilled to hear you have been. You've truly made our day! Have a wonderful week. Love the team at P+P xxBeautiful Clothing and super helpful online staff
The clothes are beautiful, the sizing guide they have is super helpful and most of the clothes i have ordered fit perfectly. The stuff that hasnt, was so easy to return with their easy user friendly return process. The clothes wash beautifully and are a great addition to my wardrobe. Could not recommend more.
1 comment
Petal and PupPetal & Pup
Hey Mazie, Thanks for leaving your review. We are absolutely thrilled to hear our carefully selected styles are a perfect fit for you. Even though some of those styles did not work out, nothing makes ...
Read moreus happier than to know the process overall was as easy as can be. We are extremely grateful to have customer's like you! Have a wonderful day! Love, the team at P+P xxOther Clothing Shops & Brands
- Verified customer
Great quality and quick shipping
I received good quality clothing and the package arrived in less than a week.
I have also received good customer service as they provided me a discount that did not come through email as it was supposed to. Only good things to say about this company!
1 comment
Petal and PupPetal & Pup
Hey Roberta, thanks so much for leaving your review! We are so happy to hear the Customer Experience team was able to help you out with your discount code! We truly love having the opportunity to help...
Read more our customers, we truly look forward to serving you in the future! Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Malibu dress
Love, love, love my Malibu dress. Fits perfectly and looks very nice. It was very fast delivery and a perfect summer dress and at Christmas time. Easy shopping with Petal and Pup. Debbie Priest
1 comment
Petal and PupPetal & Pup
Hey Debbie, thanks so much for leaving your review! We are so happy to see the Malibu dress has landed well with you. Our buyers lovingly hand pick each item for the store which all of the staff is ap...
Read morepreciative of too! It is great to see you have been receiving great service too, we can't wait to serve you in the future! Love the team at P+P xx- Verified customer
Best customer service
I had to return some extra sizes that I ordered to try on- their customer service team bent the rules, helped me so much and even refunded me while waiting for the items to reach them!
1 comment
Petal and PupPetal & Pup
Hello Haley, thanks so much for leaving your review! We are so happy to hear that you've received such great service from our team. We love finding opportunities to be able to help our customers have ...
Read moreunforgettable experiences with us. Have a wonderful day! Love the team at P+P xxSatisfied Customer with Petal and Pup.
I find online shopping with you very easy.
Some of your range suits me, some is too young for me but that is fine as it is good that it is overrall satisfaction.
Initially, I needed to get my correct sizing and so needed to return items that didn’t fit so well but that was a very easy procedure to carry out.
I am very happy with the quality and really do enjoy wearing your clothing.
Petal and Pup is one of my favourites.
Whenever I have contacted staff they have always been pleasant and helpful.
1 comment
Petal and PupPetal & Pup
Hey Sharyn, thanks so much for leaving your review. It is so lovely to see that you have always received good customer service and that the clothes have been matching your expectations. We can't wait ...
Read moreto serve you in the future! Love the team at P+P xxChelleayPerth, WA
- 4 reviews
- 1 like
Awesome
Staff are always very helpful and my deliveries are always on time! Great range of products all the time! Their return process is super easy and simple. I would highly recommend this shop every time ❤️
1 comment
Petal and PupPetal & Pup
Hey Chelleay, thanks so much for leaving your review! We are so happy to hear you have been shopping with us for a while, and that you love the the range of products in our store. We can't wait to serve you in the future, love the team at P+P xx
JoyCentral Highlands and Goldfields, VIC
Fabulous P&P!
P&P not only offer beautiful styles of amazing quality, but they are a stand out in the customer service area! Ordering is a breeze, you are kept informed throughout, with a very quick turnaround in receiving orders, and returning items is made super easy, staff are very helpful with the process. I have personally found P&P staff go above and beyond ensuring clients are happy, safeguarding needs have been catered for by touching base regularly, so that every P&P shopping experience is a fabulous one! P&P staff really do care about their clientele, THANK YOU!
1 comment
Petal and PupPetal & Pup
Hey Joy, thanks so much for leaving your review. We are so happy to hear you received fast delivery, and that you received exemplary customer service. We look forward to serving you in the future! Love the team at P+P xx
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Sophie MoylanSouth East Queensland, QLD
Quick Shipment & Fantastic Customer Service
Hands down the quickest shipment (usually 1 day) ever! Extraordinary customer service and so friendly and helpful. :) Quality of their clothes are beautiful and true to their sizing guides. I absolutely love Petal & Pup. Love ordering off them.
1 comment
Petal and PupPetal & Pup
Hey Sophie! Thanks so much for leaving your review. We are so happy to hear that the Customer Experience team were able to provide service that exceeded your expectations. We truly love any opportunit...
Read morey to be able to chat and serve our customers. We look forward to serving you in the future! Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
KGreenDarling Downs, QLD
Missing item dilemma fixed straight away
Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer
1 comment
Petal and PupPetal & Pup
Hey there, Thank you so much for leaving your review. It's great to hear our Customer Experience Team was quick to take action and ensure you were taken care of. Our customers are truly the heart of o...
Read moreur business and we thank you for every opportunity to dazzle you. Love, the team at P+P xxShezSouth East Queensland, QLD
- Verified customer
Same day delivery and excellent quality items.
I ordered two jumpers last week. They came the same day and both fit well. Both jumpers are excellent quality. The customer service is excellent. Glad I found this brand.
1 comment
Petal and PupPetal & Pup
Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love your jumpers. We can't wait to serve you in the future! Love the team at P+P xx
Grace C.Hobart, TAS
Love Petal & Pup
A great website that regularly has new stock and restocks, and the quality of all items I have bought has been amazing, especially considering the prices! Shipping is always super fast and I really appreciate the email updates for tracking the order. My experiences with the online customer service have been so good, with fast replies and a very helpful team. Petal & Pup is my go-to store for all clothing whether it's for a special event, or for casual every-day wear.
1 comment
Petal and PupPetal & Pup
Hey Grace, thanks so much for leaving your review! It is so wonderful to see that you love the clothing and fresh drops of stock as much as we do. We pride ourselves on having a wonderful customer exp...
Read moreerience team who love nothing more than communicating with our customers and assisting them with their needs. We are so glad it has landed well with you. We can't wait to serve you in the future, love the team at P+P xxSearched for the perfect grey slouchy knit... found Jemima!
Had a fabulous interaction with Laura from customer care who helped me navigate my way! she was the difference between me scrolling on by and hitting BUY! Cannot express my gratitude enough. I am thrilled with the Jemima knit, it's exactly what I was looking for, Laura was precise in her assistance with sizing and fit and the knit is luxuriously soft. I will definitely be shopping at Petal and Pup again. Thank you
1 comment
Petal and PupPetal & Pup
Hey Sonya! Thanks so much for your review. We are so happy to hear that you got outstanding customer service from Laura. We think she is pretty special too! We love finding opportunities to communicat...
Read moree with our customers about our favourite topic- the clothing we have online! We can't wait to serve you in the future! Love the team at P+P xxGeorgiaMetropolitan Adelaide, SA
- 5 reviews
- 1 like
Helpful and reliable clothing store
I love this online store and have been shopping from here for a few years now, I have a great variety of clothes and sizes with new stock very frequently. I find them incredibly helpful with any queries regarding sizing and make. Thank you xx
1 comment
Petal and PupPetal & Pup
Hey Georgia, thanks so much for leaving your review! We are so happy to hear you have been shopping with us for a while, and that you love the fresh drops that land in our store weekly. We love having...
Read more the opportunity to talk with our customers about our favourite topic- clothes and sizing :) We can't wait to serve you in the future, love the team at P+P xxQuestions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Elis! Thank you so much for taking the time to leave your wonderful feedback! I'm so delighted to hear you've had such a great experience with our CX team as we're always aiming to please! We look ...
Read moreforward to serving you in the future! Love the team at P+P xx