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Petal & Pup

Petal & Pup (page 4 of 15)

4.2 from 511 reviews · View Statistics

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KGreen

KGreenDarling Downs, QLD

Missing item dilemma fixed straight away

published

Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer

1 comment
Petal & Pup
Petal and PupPetal & Pup
Shez

ShezSouth East Queensland, QLD

  • Verified customer

Same day delivery and excellent quality items.

published

I ordered two jumpers last week. They came the same day and both fit well. Both jumpers are excellent quality. The customer service is excellent. Glad I found this brand.

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1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love your jumpers. We can't wait to serve you in the future! Love the team at P+P xx

Grace C.

Grace C.Hobart, TAS

Love Petal & Pup

published

A great website that regularly has new stock and restocks, and the quality of all items I have bought has been amazing, especially considering the prices! Shipping is always super fast and I really appreciate the email updates for tracking the order. My experiences with the online customer service have been so good, with fast replies and a very helpful team. Petal & Pup is my go-to store for all clothing whether it's for a special event, or for casual every-day wear.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Searched for the perfect grey slouchy knit... found Jemima!

published

Had a fabulous interaction with Laura from customer care who helped me navigate my way! she was the difference between me scrolling on by and hitting BUY! Cannot express my gratitude enough. I am thrilled with the Jemima knit, it's exactly what I was looking for, Laura was precise in her assistance with sizing and fit and the knit is luxuriously soft. I will definitely be shopping at Petal and Pup again. Thank you

1 comment
Petal & Pup
Petal and PupPetal & Pup
Paula

PaulaNorth Queensland, QLD

So pretty

published

The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length

1 comment
Petal & Pup
Petal and PupPetal & Pup
Georgia

GeorgiaMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Helpful and reliable clothing store

published

I love this online store and have been shopping from here for a few years now, I have a great variety of clothes and sizes with new stock very frequently. I find them incredibly helpful with any queries regarding sizing and make. Thank you xx

1 comment
Petal & Pup
Petal and PupPetal & Pup
Chloe

Chloe

  • 2 reviews
  • 1 like

Amazing !!!

published

I have made several purchases from Petal & Pup and I have never been disappointed. My most recent order was this Sunday, I bought a dress last minute and it literally arrived the next business day. It’s amazing quality, fits like a glove and didn’t cost me and arm and a leg. You can always rely on this business for amazing quality and quick delivery!

1 comment
Petal & Pup
Petal and PupPetal & Pup

Can’t fault them!

published

The stores website is modern and has a great range of products. I bought 2 sets of earrings and a dress and they are exactly as detailed on the website. The delivery was insanely fast! Ordered on a Sunday night and received Monday mid-day (Brisbane region). The packaging was gorgeous and lived up to their modern and stylish online website.
I love my new purchases so much! Thank you! I will definitely be coming back.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Sonia

SoniaSydney, NSW

Best clothes and best customer service ever

published

I was so excited to purchase clothes from the site and forgot to apply my welcome code
I took a chance and asked the support and without hesitation they applied it! And we’re support enchanting too!
Then I received the clothes oh boy am I in love ? Yup Thanks ❤️❤️❤️

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Foxy

FoxyBrisbane

  • 3 reviews
  • 2 likes

Perfect Dress & Super fast delivery

published

I ordered a dress from Petal & Pup at 11pm and received it the following day. I was amazed with the super fast shipping. Very happy with the dress I ordered as it was gorgeous and great quality! Will definitely be ordering again.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love the dress. It's customers like you we live for! We can't wait to serve you in the future! Love the team at P+P xx

C K

C KIllawarra, NSW

  • 4 reviews
  • 2 likes

10/10 for quality and shipping times

published
1 comment
Petal & Pup
Petal and PupPetal & Pup

Perfect dress! Super happy with it.

published

I bought the Oakland red dress and get compliments every time I wear it out. I love it. Petal & Pup is affordable, good quality and gorgeous. Very genuine customer service.

1 comment
Petal & Pup
Petal and PupPetal & Pup

This brand is so great!

published

They’re values, attitudes and transparency towards being ethically proactive is awesome. They make returns super simple and shipping is so efficient (perfect for that mid week blues of “I have nothing to wear on the weekend”).

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks so much for your review! We are so happy to hear you have been able to discuss our ethical standards and the returns process was easy to navigate. We can't wait to serve you in the future! Love the team at P+P xx

Abbey

AbbeyHobart, TAS

Bad quality

published

I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Outstanding customer service and product during unprecedented times

published

I want to say a big thank you to everyone at petal and pup. It has been the first time I have online shopped and I have found the whole experience fantastic. From ordering, to contact with customer service, everyone has been exceptional and a pleasure to deal with (even during trying and unprecedented times!) And to buy 6 dresses and only have one dress not fit, I think that is pretty good! Thank you all and I will be shopping with you again.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Nivek Dunne

Nivek DunneGreater Melbourne (Inner), VIC

Love this website

published

Love this website. Clothing is high quality, amazing variety, delivered in a few days and their customer service is great. Will be shopping with P&P for many years to come.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Peai Lee

Peai LeeSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Fastest delivery ever!

published

So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!

7 comments
Petal & Pup
Petal and PupPetal & Pup
Peai Lee
Peai Lee
Petal & Pup
Petal and PupPetal & Pup
Christina

ChristinaGreater Melbourne (Metropolitan), VIC

Love this website.

published

Great range of clothes and everytime I purchase from here, I'm never disappointed. Customer service is also excellent - a special shoutout to Sophie for helping me out redeeming the voucher.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Angie T.

Angie T.South East Queensland, QLD

So happy I found a new online store!

published

I found this store by accident and ordered 6 items - and received them all the next day! The quality is excellent and customer service were very helpful when I asked a basic question before ordering... Thanks guys :)

1 comment
Petal & Pup
Petal and PupPetal & Pup

Great Customer Service

published

Wonderful service, super fast postage, and great variety and range in the clothing styles on the site. Photos are very detailed so you know what you’ll be getting. Have also sent items back on the later side of their return policy (hard to get out in isolation) but they’ve always accepted.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Page 4 of 15
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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