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Petal & Pup

Petal & Pup (page 5 of 11)

4.2 from 564 reviews · View Statistics

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Sarah A.

Sarah A.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like
  • Verified

Always a great experience!

published

Petal and pup are one of my favorite clothing brands! They offer detailed, accurate images and extensive product information on their web site, amazing customer service and exceptionally fast delivery. I’m talking two days fast! I would highly recommend shopping with them :)

1 comment
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Denise

DeniseSouth East Queensland, QLD

A fantastic online company

published

I love Petal & Pup, such a great online store. Very easy to purchase clothes. Their clothes fit perfectly and are usually delivered the following day of ordering. I have bought so many dresses for my girls and only two dresses failed to deliver on what was advertised. They fitted perfectly but the colors were different to what they looked online. They are a great company.

1 comment
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Cat

CatSouth East Queensland, QLD

Amazing Service

published

I ordered a dress for my daughter this morning and it arrived this afternoon! Amazing fast service. I would definitely recommend Petal and Pup as I have always been happy with the quality of the clothes.

1 comment
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Jo-Anne W.

Jo-Anne W.South East Queensland, QLD

So many compliments!

published

Hi - I ordered some dresses from buoy earlier this year. I wore one (long sleeves) to work for the first time today and I have never had so many comments and compliments on an outfit in my life! (Can't remember the style name but it looks similar to the Mackie bit red/burgundy in colour. It fits beautifully and flows really nicely. Just wanted to say thanks for creating such lovely flattering pieces. :-)

1 comment
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Amanda

AmandaGreater Melbourne (Metropolitan), VIC

Perfection!

published

Customer Service, delivery and products all first class!
The quality of the clothing items are amazing and great value for money. Highly recommend.
The delivery time in the current climate was also fantastic - ordered on a Thursday evening (late) and received all items the Monday morning.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Amanda, thanks so much for leaving your review. We are so happy to hear your received quick delivery and that you love the clothing as much as we do! We can't wait to serve you in the future! Love the team at P+P xx

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Great bump-friendly range and excellent customer service

published

I love Petal & Pup's bump-friendly range! The dresses I ordered came so quickly and they fit perfectly.
I had an issue with my discount code not working at the checkout but thankfully their customer service team helped me out with a new one and were very friendly. Will definitely buy from here again!

1 comment
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Braidee

BraideeSouth East Queensland, QLD

My go too!

published

I ordered a heap of clothes at the start of the year, I couldn’t fault one piece. The quality and everything is exactly as it looked online. Petal & Pup is my go to now, I have another package that’s just come in the mail. Clothes can get expensive but at the end of the day you get what you pay for! The service is awesome too, I couldn’t believe how fast my order came without even extra cost! Thank you.

1 comment
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Kerryanne

KerryanneMid North Coast, NSW

So appreciative!

published

I inadvertently let my gift card expire & asked if it was at all possible to still use it. The wonderful staff said yes & have allowed another 6 months which was fantastic. I have bought quite a few items from here & love them all....thankyou! :)

1 comment
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  • Verified

Great customer service and quality outfits!

published

I had ordered from Petal & Pup for the first time this year after seeing an ad on Instagram. I was initially sceptical of the quality since I found them on IG but decided to give it a go anyway since they stock such beautiful clothes. I was positively surprised by the quality of clothing when I got them. More importantly, Petal & Pup has the best customer service I’ve ever experienced. As a buyer outside of Australia, great customer service is especially important to me. Bella, who handled my query, was extremely helpful and actively followed up without prompting. Anyone who has ever had to deal with an online shop’s CS would know this is super rare.

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Got my bridesmaid dresses through Petal & Pup, they look amazing and i'm so proud!

published

The store is easy to navigate and I was stoked with my product. I bought 3 dresses for my bridesmaids and they all looked beautiful. The quality was perfect and i only didn't purchase all five because i needed the dress in the colour black, otherwise i would have without hesitation. I have purchased many other items from this store and i'm always very happy with them. The service is great too!

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ANGELA P.

ANGELA P.South East Queensland, QLD

  • 2 reviews
  • 3 likes

Outstanding products and service

published

I have been a customer of Petal and Pup for a few years, their range and accuracy of describing clothes online it second to none! I have also used their online chat function to help make a decision on selecting a size and the girls are such a pleasure to speak to. Your items come wrapped up in such care and there is a little note from the person who packaged up your items, it is the little personal touches that make a difference particularly when shopping online. Returns are never an issue and processed swiftly per their policy. I love everything about this company and I wish more companies followed their lead when it comes to providing exceptional customer service. If you haven't visited their site you should because you are missing out!!

1 comment
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Fiona

FionaGreater Melbourne (Metropolitan), VIC

Most amazing jumper

published

I bought the Pantheon Knit - Peach. Absolutely amazing. It fits perfectly and very warm. I’m 180cm and purchased the Medium size....feels lovely and soft.

So happy with the service too....thank you

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Dana

DanaMetropolitan Adelaide, SA

Love Petal and Pup!!!

published

Purchased a few items from P&P- always great quality and arrive super fast. They respond quickly to enquires and packages arrive wrapped delightfully. Love their clothes, service and website! One happy customer!

1 comment
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Merrina knit lilac

published

I am very happy with my beautiful new knit. The quality is amazing, it’s so soft and the colour is gorgeous. Perfect true to size fit and was really quick postage to New Zealand. Totally stoked. Customer care were also super helpful when it was out of stock and the email alert system was fab. I think I’ve found my new favourite shop and now I want everything!

1 comment
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Liz

LizWestern Australia

Great service and understanding.

published

I had a couple of past issues with my lateness yet the team at Petal and Pup were always so understanding and willing to help where they could. Honoured things they didn’t need too but they did. Happy to be a loyal customer of a company that appreciates and understands their customers. Thank you!

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Annabelle

AnnabelleSouthwest, VIC

  • 2 reviews
  • 1 like

Very very happy with my purchase!

published

I ordered two beautiful dresses from Petal & Pup and wow! I’m so impressed.

Not only am I loving my new, well made, quality garments but I am impressed with the service I received from Petal and Pup consumer queries team.
They were polite, professional and really helpful.

Thanks so much for a great experience with Petal and Pup and I’ll surely be back for more beautiful clothes!

Annabelle

1 comment
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LOVE Petal and Pup!!!

published

Petal and Pup is by far the best online store I have ever purchased from. From the cute packaging, to the speedy delivery, to customer service (they extended my gift card for me when I didn’t even realise!) I love petal and pup. In the past I’ve struggled with sizing , but a lovely girl from customer service explained the flat measurements and even helped me pick out some styles which would fit based. On my body type. Thank you so much ladies!!!! Xxxxx :)

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Amy

AmySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Amazing customer service

published

The customer service at petal and pup is the best I have ever experienced. I let my gift card expire not once but twice and both times they have extended it without question. I always got a super fast reply. Highly recommended

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Kristy

KristySouth East Queensland, QLD

Amazing online shopping experience

published

Postage was so fast and free for my order. Everything in my order looked exactly like it did in the pictures and all the items fit perfect. They were all true to size. Very satisfying online shopping experience xx

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Karley

KarleySouth East Queensland, QLD

Best online clothing and delivery!

published

All pieces I have purchased fit perfectly and any returns (2 for sizing only) has been such an easy efficient process.
I’ve just bought 3 of the same top in different colours and 2 of the same cardigan as the fit and quality is 10/10.
The delivery time frames are so quick and efficient.
Highly recommend petal and pup x

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Page 5 of 11
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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