- Sign in
- Write a review
Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
ChristinaSydney, NSW
- Verified customer
Sizing is China sizing, not western sizing
I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.
Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.
$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...
Read moreshing issue, or if you have to return it for credit only. I did write my review on their Instagram but they deleted it when someone else agreed with me. Their Facebook offers no way to review or post.1 comment
JessSydney, NSW
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
1 comment
Petal and PupPetal & Pup
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to...
Read more assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xxPoor quality garbage
Poor quality clothing and sizing runs small. They are just reselling clothing brands. Clothing is super thin and see through. Feels like something you could find at Supre but with a $$$ price tag. None of the clothing I bought was wearable and will be basically going into the garbage. They do not offer refunds and return shipping is at your expense.
1 comment
Petal and PupPetal & Pup
Hi there, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I co...
Read moreuldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Don’t bother waisting your money
Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup
2 comments
Petal and PupPetal & Pup
Hey Amy, thanks for your feedback we truly appreciate you taking the time! The returns policy regarding the store credit is on our website and on the invoice that is sent with the clothing. Unfortunat...
Read moreely due to the nature of online shopping sending back clothing is apart of the process. We are happy to have product forums to discuss the product and experience through channels such as this, and the product reviews on our website, as it would be hard to express the exact product on social media if it is brand new and just dropped and people are talking about other products that aren't matching the actual photo. Hope this info helps and we are always there for you if you want to reach out to: contactus@petalandpup.com.auI don’t think the nature of buying things online is knowing you will probably return. I think you buy things online hoping it you like it and if you don’t you return and get your money back. Rather th...
Read morean buying and returning just so you can spend your own money. most other company’s will give your money back if your not happy with the product. It’s quite clear that the reason you only get store credit is because the quality of the clothes are poor in comparison to the price - so you are probably expecting returns. I appreciate it says it on the website but this isn’t obvious. It’s unusual these days that you will only offer store credit in a return.ErikaSydney, NSW
Worst quality of clothes - you are purchasing wholesale rubbish
Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.
1 comment
Petal and PupPetal & Pup
Hey Erika, we are happy to hear that the service was quick although you didn't like the look and feel of the clothing. If you are unhappy with the product feel free to email us at contactus@petalandpu...
Read morep.com to look into the particular items into your order, from the team at P+PBad Quality for price tag
Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.
3 comments
Petal and PupPetal & Pup
Hey Klouise, thanks for you review, we are sorry to hear that you didn't like the look and feel of the items, we have a wonderful customer service team who is there for you should you want to discuss ...
Read moreyour purchase any further at contactus@petalandpup.com xSorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.
Petal and PupPetal & Pup
Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision
- Verified customer
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
3 comments
Petal and PupPetal & Pup
Hey Elle, thanks for letting us know about your purchase not being the right size, and that us being based in Australia creates a postage issue, we hope one day to grow to the large scale level as an ...
Read moreAsos or Zara so that we could offer the same! Feel free to contact our lovely Customer Service team at contacus@petalandpup.com.au to see how we can assist you with this xxI did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....
Petal and PupPetal & Pup
Hey Elle, I just had a look at your emails and I see that you had thrown out the stock which is a shame that we can't issue a refund without the items. I see a discount code was offered to you which i...
Read mores lovely to see, and that they were explaining the measurements on the website is the most helpful factor to get the size right in the future. We unfortunately have to work within the consumer laws to receive stock in order to be able to create any type of compensation which I trust, you can understand. Sorry for any disappointment caused xDanielle Dykstra
- 2 reviews
Poor quality and over priced
My order of dresses was extremely disappointing. Very poor quality , look cheap, over priced and look awful on. Wish I had of read the reviews here first before purchasing as I dont wish to spend a credit note on any of their dresses or clothes again. Hope I get a refund . Some of the brands I have seen in cheap clothing shops for less than half the price ! Will not be recommending at all!
1 comment
Petal and PupPetal & Pup
Hey Danielle,
Thanks for leaving your review, we are sorry to hear that you didn't like the look and the feel of the stock, I am sure if write to our lovely customers service team at contactus@petalan...
Mari Luik
- 2 reviews
- 2 likes
Poor quality and bad fit
I have ordered 3 items from them now and unfortunately one has been worse than the other. Im a fairly standard size person. Slim fit 158cm tall. Usually fit anything from 6-10.. my first order i got 2 dresses. One was totally transparent the other had very poor stitching which looked horrible. Returned both but for the unlined dress they would only give store credit as the website says that the dress is unlined however on the photos the dress does not look transparent. 6 months later they wanted to take that money from me as the credit expires ...
Read morewhich i thought was very unfair as it is my money and their website barely ever has any stock in anything I like. So finally i decide to order a pair of shorts... the shorts are made from most stiff and disgusting fabric plus they have a poor fit and look horrible as they dont have the high waste they have on a photo . As i pay shipping and returns every time there is no point to return again or I will simply loose $20+ in the process every time. Might as well chuck these. On several occasion i have visited other stores to try on clothes that they sell, barely ever find anything that looks good. Would never order from them or recommend to anyone.1 comment
Petal and PupPetal & Pup
Hey Mari, I am sorry to hear that you did not like the products or the return policy for change of mind purchases. I see that your gift card was extended for 2 different time stamps to help resolve th...
Read moree situation. I have just written to you in your email to help with your shorts situation :)Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Blue Denim JeansSydney, NSW
Horrible quality and sizing
I ordered two dresses and one top and they are clearly all from different and dodgy manufacturers based on their tags. The quality is shockingly cheap and the sizing is off. A size 8 is normal for me but these pieces make me feel like I need to go down 2 sizes! Definitely not shopping here again especially given this cheap quality and expensive prices! I see why they don't do refunds because they would easily be out of business!
1 comment
Petal and PupPetal & Pup
Hey there, thanks for leaving a review as we are always looking for ways to improve our experience at P+P! If you with us at contactus@petalandpup.com.au we can look at your purchase history and voice...
Read more any concerns you have with specific items to the manufacturers and find some solutions that ensure your satisfaction!SalmaGreater Melbourne (Metropolitan), VIC
They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
1 comment
Petal and PupPetal & Pup
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)
JnuPerth, WA
- 2 reviews
Zip broke after first wear & shrunk a LOT after a cool hand wash (as instructed)
I bought a dress for my partners graduation, it looked well, not as well as it had looked on the website but it tends to be that way with most clothes!
I wore the dress once and cool hand-washed as per the care instructions (I also dried the dress as per these instructions)
I went to wear my dress for the second time this weekend and the zip had derailed?
The length of the dress is midi to the calf and has now shrunk to just below the knee... It is terrible quality and I am so disappointed as it looked so pretty online :(
Shipping was really fast but that's about it i'm afraid..
I would try again however due to the company's super strict returns policy it means I will not...
1 comment
Petal and PupPetal & Pup
Hey Jnu, thanks for your leaving your review with us. That's a shame about your washing mishap! I was wondering if you had made contact with our lovely staff at contactus@petalandpup.com.au. to explai...
Read moren this situation? As each case is reviewed individually to suit each situation. Please feel free to contact us to discuss further, the team at P+P!LilyGreater Melbourne (Inner), VIC
Avoid!!
Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.
I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???
1 comment
Petal and PupPetal & Pup
Hey Lily,
I am sorry to hear that you didn't like the feel of the material and didn't get a match in size. We always place measurements of each garment on our website (not just the size) so that custo...
ChristineGreater Melbourne (Inner), VIC
- Verified customer
Poor quality and no refunds
I bought five or six dresses from Petal and pup and the quality was not what I expected. I was happy to send them back and asked for a refund only to discover they only offer exchange. Very disappointing for an online store.
1 comment
Petal and PupPetal & Pup
Hi Christine,
Thanks so much for providing your feedback! We are so sorry to hear that this has been your experience with us here at P&P....
Read more We have just sent you a private email in regards to this matter - if you could please kindly respond back to us at your earliest convenience so we can have this rectified for you, that would be very much appreciated :) Thanks so much - we look forward to hearing from you! The P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Inconsistency with products
Having purchased several times from Petal and Pup, I am disappointed with the inconsistency in sizes. XS being bigger then a size 8 in some products and closer to a size 4 in others. Then having to pay for return postage makes me think twice about purchasing from here again.
1 comment
Petal and PupPetal & Pup
Hi Nicole,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! ♡ We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Amy
- 3 reviews
Check their returns before buying!
i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand
1 comment
Petal and PupPetal & Pup
Hi Amy,
Thanks so much for leaving your review! We are so sorry that this is the experience you have had with us here at P&P and can certainly understand your disappointment. Please be assured that w...
Read moree are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us! ♡Andriana
- 2 reviews
- Verified customer
They don’t offer refunds or free shipping
The products are cheaply made and generally run small. They don’t offer refunds, nor do they have free shipping. I will not be purchasing from the site again because the last time I bought something I returned it 3 times which meant I spent the same amount of money on the final dress as I did in shipping fees.
1 comment
Petal and PupPetal & Pup
Hi Andrianna,
Thank you for providing your feedback! We are so sorry to hear that your shopping experience with us has not been absolutely perfect!...
Read more Upon looking into our inbox, we unfortunately cannot find any previous correspondence from your email address - please kindly note that our customer care team are always readily available to resolve any issues for you! We would absolutely love to turn your experience around. Once again, we apologise for your less than satisfactory shopping experience and we hope to make things right for you in future! Have an amazing day - the P&P team xxReview collected in partnership with Petal & Pup
VictoriaGreater Melbourne (Inner), VIC
- 4 reviews
- Verified customer
Returns policy
The clothing is cheap and poorly sized. The returns policy makes it difficult to return anything, as you have to pay for postage & only get a gift voucher, no refund.
1 comment
Petal and PupPetal & Pup
Hi Victoria,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with the sizing any particular styles, please do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Our team would love to ensure that your experience with us is nothing but positive! Thank you and have a wonderful day! The P&P team xxReview collected in partnership with Petal & Pup
Cinzia MarroccoGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Great styles poor quality
Great looking styles on the site but the quality of fabric and how the garments are made is very poor. Clothes look cheap in the flesh probably due to the poor quality of the fabrics.
1 comment
Petal and PupPetal & Pup
Hi Cinzia,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with any particular styles, do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Thank you and have a wonderful day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Poor quality
Quality of materials do not match the price.
Styles are great but materials very poor. Would try more things if they did free returns and offered refunds. Delivery pretty expensive
1 comment
Petal and PupPetal & Pup
Hi Kirsten,
Thank you for your feedback. We cannot locate any correspondence from you. If you could please send us an email to contactus@petalandpup.com.au we would love to assist you with your order ♡
Review collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Petal and PupPetal & Pup
Hello Christina, So sorry to hear your experience wasn’t perfect. We do stock sizes from xxs to xxl but sometimes it's about finding the right cut for one's figure. Quality is of the highest importanc...
Read moree and we never want to leave our customers unhappy. I cannot locate any previous correspondence or order details from the information provided. Could you please send us an email to contactus@petalandpup.com.au, our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. best, P&P