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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Awesome customer service
Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes
Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.
Fantastic Customer Service
Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!
- 2 reviews
- Verified
Airleigh Dress
Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.
Hi There, thank you for taking the time to leave a review, we truly appreciate your honesty and feedback. We cannot apologise enough to hear you have experienced this with us and we would love the opp...
Read moreortunity to make things right for you. Our Customer Experience team are always willing to assist and create tailor made solutions best suited to you. Should you wish to reach out please email us at: contactus@petalandpup.com.au. Please know that it is never our intention to create an experience less than 5 stars and we endeavour to take this as feedback for the future. We look forward to being in touch again soon, have a lovely day! With love, P&P xx
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I love my new dress (es)
I saw the dress I went on to purchase on a lady about my size at the beach last weekend.
As I do, I asked her if she would mind telling me where she bought her lovely dress etc. She told me about your website.
I went online, found her dress and several others I also really liked.
I should have purchased it on the day, as there was a $10 off discount!
I trawled through the site, and picked 2 dresses. Though I could easily have bought several!
I emailed as I had a couple of questions. These were answered by Georgie who was both helpful and lovel...
Hi Cath, thank you so much for your amazing feedback. We are so happy to hear you have stumbled across our website and found some garments you love just as much as we do. To hear that you have already...
Read more received and worn the dresses is truly heartwarming. We hope that our service has encouraged you to shop with us again soon, as we are looking forward to serving you. Have a wonderful day, from the team at P&P xx
- 3 reviews
So soft.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx
Missing item dilemma fixed straight away
Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer
Hey there, Thank you so much for leaving your review. It's great to hear our Customer Experience Team was quick to take action and ensure you were taken care of. Our customers are truly the heart of o...
Read moreur business and we thank you for every opportunity to dazzle you. Love, the team at P+P xx
So pretty
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
Hey Paula, Thanks for taking the time to leave a review! We too love the Largo for its effortless beauty and are so thrilled to hear you've found multiple ways to style it. We look forward to matching...
Read more you with more styles in the future. Love the team at P+P xx
- 3 reviews
- 2 likes
Fastest delivery ever!
So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!
Hey Peai, thanks so much for leaving your review! We are so happy to hear you experienced speedy delivery we pride ourselves on dispatching our orders without delay, so it is great to see it landed so...
Read more quickly with you. We hope you have a lovely day, you have most certainly made ours! Love the team at P+P xx
So happy to receive my other dress, the pink Quirnia( not sure of spelling ) dress, same speedy service!! Looking forward to getting more pieces from you guys. Well done! BTW, u guys don't have a stor...
Read moree here in Brissie? Or a pop-up? Would love to visit!!!! But online shopping is cool too! So no worries at all if you don't open one! Will continue to support u.Hey Peai, thanks for the response! Great choice int he Quinra dress, it's a firm favourite among the staff too :)
At this point we unfortunately do not of have a store and are currently 100% online. ...
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- 2 reviews
- 2 likes
Poor quality and bad fit
I have ordered 3 items from them now and unfortunately one has been worse than the other. Im a fairly standard size person. Slim fit 158cm tall. Usually fit anything from 6-10.. my first order i got 2 dresses. One was totally transparent the other had very poor stitching which looked horrible. Returned both but for the unlined dress they would only give store credit as the website says that the dress is unlined however on the photos the dress does not look transparent. 6 months later they wanted to take that money from me as the credit expires ...
Read morewhich i thought was very unfair as it is my money and their website barely ever has any stock in anything I like. So finally i decide to order a pair of shorts... the shorts are made from most stiff and disgusting fabric plus they have a poor fit and look horrible as they dont have the high waste they have on a photo . As i pay shipping and returns every time there is no point to return again or I will simply loose $20+ in the process every time. Might as well chuck these. On several occasion i have visited other stores to try on clothes that they sell, barely ever find anything that looks good. Would never order from them or recommend to anyone.Hey Mari, I am sorry to hear that you did not like the products or the return policy for change of mind purchases. I see that your gift card was extended for 2 different time stamps to help resolve th...
Read moree situation. I have just written to you in your email to help with your shorts situation :)
Avoid!!
Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.
I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???
Hey Lily,
I am sorry to hear that you didn't like the feel of the material and didn't get a match in size. We always place measurements of each garment on our website (not just the size) so that custo...
- 3 reviews
- 2 likes
Check their returns before buying!
i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand
Hi Amy,
Thanks so much for leaving your review! We are so sorry that this is the experience you have had with us here at P&P and can certainly understand your disappointment. Please be assured that w...
Read moree are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us! ♡Find out how Petal & Pup compares to other Clothing Shops & Brands
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- Verified
Easy to use website! Lots of variety on clothes
Website is easy to use. The quality of the clothes is great. I’ve had to send a few items back as the sizing is a bit off- I’ve received a credit note for these returned items. It would be good if the credit note was valid for 12months
Hi Carly,
Thanks so much for your lovely review! ...
Read more We are so happy to hear that you have loved the quality of our products, this is so amazing and definitely the kind of shopping experience we would like our customers to have with us here at P&P :) If you are unable to use your store credit before the expiry is up, please just let us know and we will happily have this extended for you! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
- 6 reviews
- 1 like
- Verified
Returns policy
The clothing is cheap and poorly sized. The returns policy makes it difficult to return anything, as you have to pay for postage & only get a gift voucher, no refund.
Hi Victoria,
Thank you for providing your feedback! We are so sorry that this has been your experience with us here at P&P....
Read more If there is anything we can do to make things right for you, or if you need any assistance with the sizing any particular styles, please do not hesitate to contact our customer care team at contactus@petalandpup.com.au. Our team would love to ensure that your experience with us is nothing but positive! Thank you and have a wonderful day! The P&P team xxReview collected in partnership with Petal & Pup
- 3 reviews
- 1 like
- Verified
Easiest shopping Eva!
Easy to navigate and find what you are after eg: skirts or shorts
The range is great but the sizing does vary from product to product so au have had to return and reorder clothes in smaller or larger sizes
Hi Biz,
Thanks so much for your review!...
Read more We are so happy to hear that you love the service we provide here at P&P :) In regard to sizing, please do not hesitate to contact our customer care team if you ever need any assistance with particular styles - we’re always happy to help, and would love to ensure you find your perfect fit! ♡ Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Andy, thank you so much for your glowing review, we truly appreciate this. We are so pleased to hear you love the quality of both our clothing and service! The pleasure is truly all ours, as custom...
Read moreer satisfaction is of utmost importance to us. Thank you again for brightening our day! With love, P&P xx