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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
TaylahHunter Region, NSW
Super cheap material
Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.
2 comments
Petal and PupPetal & Pup
Hello Taylah, Thank you for sharing your feedback. We are sorry to hear you were disappointed with your purchase. We do appreciate you providing this information as this helps our team to pinpoint tho...
Read morese areas of opportunity. There is nothing we care more about than our customers. Please contact our Customer Experience Team as they are always happy to provide tailor made solutions to ensure our lovely customers are take care of.
JessSydney, NSW
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
1 comment
Petal and PupPetal & Pup
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to...
Read more assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xx
ErikaSydney, NSW
Worst quality of clothes - you are purchasing wholesale rubbish
Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.
1 comment
Petal and PupPetal & Pup
Hey Erika, we are happy to hear that the service was quick although you didn't like the look and feel of the clothing. If you are unhappy with the product feel free to email us at contactus@petalandpu...
Read morep.com to look into the particular items into your order, from the team at P+P
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- Verified customer
Poor quality and bad returns policy
I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.
3 comments
Petal and PupPetal & Pup
Hey Elle, thanks for letting us know about your purchase not being the right size, and that us being based in Australia creates a postage issue, we hope one day to grow to the large scale level as an ...
Read moreAsos or Zara so that we could offer the same! Feel free to contact our lovely Customer Service team at contacus@petalandpup.com.au to see how we can assist you with this xx
I did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....
Petal and PupPetal & Pup
Hey Elle, I just had a look at your emails and I see that you had thrown out the stock which is a shame that we can't issue a refund without the items. I see a discount code was offered to you which i...
Read mores lovely to see, and that they were explaining the measurements on the website is the most helpful factor to get the size right in the future. We unfortunately have to work within the consumer laws to receive stock in order to be able to create any type of compensation which I trust, you can understand. Sorry for any disappointment caused x
SalmaGreater Melbourne (Metropolitan), VIC
They dont care about customers needs
As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!
1 comment
Petal and PupPetal & Pup
Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)
ChristineGreater Melbourne (Inner), VIC
- Verified customer
Poor quality and no refunds
I bought five or six dresses from Petal and pup and the quality was not what I expected. I was happy to send them back and asked for a refund only to discover they only offer exchange. Very disappointing for an online store.
1 comment
Petal and PupPetal & Pup
Hi Christine,
Thanks so much for providing your feedback! We are so sorry to hear that this has been your experience with us here at P&P....
Read more We have just sent you a private email in regards to this matter - if you could please kindly respond back to us at your earliest convenience so we can have this rectified for you, that would be very much appreciated :) Thanks so much - we look forward to hearing from you! The P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Inconsistency with products
Having purchased several times from Petal and Pup, I am disappointed with the inconsistency in sizes. XS being bigger then a size 8 in some products and closer to a size 4 in others. Then having to pay for return postage makes me think twice about purchasing from here again.
1 comment
Petal and PupPetal & Pup
Hi Nicole,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! ♡ We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Poor quality
Quality of materials do not match the price.
Styles are great but materials very poor. Would try more things if they did free returns and offered refunds. Delivery pretty expensive
1 comment
Petal and PupPetal & Pup
Hi Kirsten,
Thank you for your feedback. We cannot locate any correspondence from you. If you could please send us an email to contactus@petalandpup.com.au we would love to assist you with your order ♡
Review collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Taylah
*not as advertised!!!