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Petal & Pup

Petal & Pup (page 2 of 2)

4.2 from 544 reviews · View Statistics

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Cinzia Marrocco

Cinzia MarroccoGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Great styles poor quality

published

Great looking styles on the site but the quality of fabric and how the garments are made is very poor. Clothes look cheap in the flesh probably due to the poor quality of the fabrics.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

  • Verified customer

Poor quality

published

Quality of materials do not match the price.
Styles are great but materials very poor. Would try more things if they did free returns and offered refunds. Delivery pretty expensive

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Kirsten,
Thank you for your feedback. We cannot locate any correspondence from you. If you could please send us an email to contactus@petalandpup.com.au we would love to assist you with your order ♡

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estack1997

estack1997South East Queensland, QLD

Terrible quality and poor returns policy

published

Clothing shrinks, even after first cold hand wash. Buttons fall off easily and material rips in pockets likely due to cheap manufacturing. Will not buy again and advised others against it. Easier to shop on Iconic or ASOS for the same items.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Very disappointing!

published

Ordered two dresses on Petal & Pup from NZ. They were not delivered due to “no delivery address” and shipped back to Australia. It’s already been a month and they told me it might take 30 business days for the return to get back. The season for wearing those two dresses has gone. Simple mistake on their side are costing customer time and money (still no refund). Very disappointing! Do not buy from them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Kirsty,
Thank you for your feedback. I can see we have refunded you for this order, please send us an email to contactus@petalandpup.com.au if there is anything further we can assist you with x

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Page 2 of 2
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Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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