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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
AnthonySydney, NSW
Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
1 comment
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Alex S.Greater Melbourne (Inner), VIC
Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...Read more
r and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke1 comment
Petal and PupPetal & Pup
Hi Alex, thank you for taking the time to leave your feedback. I’m so disappointed to hear the pieces you received weren’t as hoped and you didn’t like the look and feel of your clothing. It’s never o... Read more
ur intention to falsely represent any of our products so we sincerely apologise for any misunderstanding. Have you tried reaching our to our Customer Experience team? They would love to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
FevseyAustralian Capital Territory
- 5 reviews
- 1 like
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
1 comment
Petal and PupPetal & Pup
Hi Fevesy, thank you for taking the time to reach out and leave your feedback. Quality is incredibly important to us here at P&P so i'm very disappointed to hear the garments you received were below y... Read more
our expectation. It's never our intention to mislead any of our customers as we hand measure and list each garment's flat lay measurements in their product description box. I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
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Mixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
1 comment
Petal and PupPetal & Pup
Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup... Read more
.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xxSimilar opinion? Write a review on ProductReview.com.au!
AbbeyHobart, TAS
Bad quality
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
1 comment
Petal and PupPetal & Pup
Hey Abbey, thanks for leaving your review. We are sorry to hear you didn't like the look and the feel of the Napier skirt. That is certainly not the experience we like to offer our customers! Did you ... Read more
know that if you email our wonderful Customer Experience team they can look into your order and offer tailor made solutions for you? Feel free to email them on contactus@petalandpup.com.au. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Terrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
1 comment
Petal and PupPetal & Pup
Hi Anita, thanks so much for letting us know about your experience with the clothing. We are sorry to hear that you didn't like the look and the feel of the clothing. If you write to our lovely custom... Read more
er care team at: contactus@petalandpup.com I am sure we can find a tailor made solution for you!Similar opinion? Write a review on ProductReview.com.au!
Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
1 comment
Petal and PupPetal & Pup
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ... Read more
hear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!Similar opinion? Write a review on ProductReview.com.au!
Disappointing
This is the second time I have shopped with Petal and Pup and I am disappointed. The dress I previously bought in a size ten according to the size description was way too small! Material was also poor. I then reluctantly returned for a store credit where I bought a casual short dress and a midi dress. I kept the short dress although not too happy with material. But the Midi, also a size ten was ridiculously large. I ended up selling this on EBay as I did not want to waste the money paying for the postage back and getting another store credit. ...Read more
Just recently I thought I would retry, I bought a midi dress. Material is terrible and the sizing description was wrong so as per my previous issues I went with my usual size which is an 8... to small! The company should consider being competitive and offering full refunds. Particularly because most dresses are overpriced for their quality. I’ll be sticking with the iconic and I will not make the mistake of shopping with Petal and Pup again.1 comment
Petal and PupPetal & Pup
Hey Kris, thanks for your review, I am sorry to hear you didn't like the feel and look of the garments, we always love to take on feedback in order to create a wonderful experience for our customers. ... Read more
If you make contact with the customer experience team at contactus@petalandpup.com, they are trained to look at each individual case and aim to get to a resolution that most customers are happy with. Please know we are always there for you should you want to discuss any further. The team at P+PSimilar opinion? Write a review on ProductReview.com.au!
ElyzaSydney, NSW
Pretty poor quality
I've bought an outfit from here before and found that it was relatively okay quality however, wasn't quite true to size. I thought I would give it another go as I assumed it may have been the brand of the jumpsuit not Petal and Pup themselves.
Once I received the clothes I ordered (3 dresses and a skirt) I noticed that they were all pretty poorly made. The design of the skirt has transparent lines that sit right where your bottom is, so people can see your underwear. But my biggest disappointment is that my dresses have shrunk just after ONE w...Read more
1 comment
Petal and PupPetal & Pup
Hey Elyza, we are sorry to hear that you experienced some washing mishaps with the clothing. We don't manufacture the clothing but buy from suppliers in Australia. We would be more than happy to assis... Read more
t you with this should you choose to email us at contactus@petalandpup.com.au :)Similar opinion? Write a review on ProductReview.com.au!
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Disappointed customer
Be careful with your colour choice because my red dress was in fact coral. This was very unfortunate as I wanted a red dress for christmas. I also noticed upon receiving my package there were 3-4 tears on the material. All in all, I don't think I'll be buying from Petal & Pup again.
1 comment
Petal and PupPetal & Pup
Hey Emma, that is such a shame you weren't happy with your dress! I was wondering if you made contact with our lovely customer service team, that could have assisted in finding a solution for you. Ple... Read more
ase feel free to contact us at contactus@petalandpup.com.au I am sure we could come to a happy resolution together!Similar opinion? Write a review on ProductReview.com.au!
Angela L.South East Queensland, QLD
Has all different tags, nice stuff but dont get the quality you pay for
Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.
1 comment
Petal and PupPetal & Pup
Hi Angela,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!... Read more
If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! Hope this helps and have a great day! The P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Disappointing
I bought a dress for a wedding I really loved online, but waited until it even came back in stock. When I got it, the sizing was way off and left me scrambling to find a new dress in less than a weeks time. I was further disappointed to learn of the return policy, and there was no real notice that the policy differs from other clothing lines. Hoping to find a silver lining, but right now I am definitely frustrated. -Megan Gallagher
1 comment
Petal and PupPetal & Pup
Hi Megan,
Thank you for your review! We are so disappointed to hear your experience with us!... Read more
However we would love to turn things around you! Please email our customer care team at contactus@petalandpup.com.au. One of our team members will be able to rectify things for you as soon as possible! Thanks so much - we hope to hear from you soon. The P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Amazing styles but sizing is not great
The sizing is not consistent, it's expensive to keep sending things back to get a different size. I love the variety of styles and colours, but because of sizing i will not be buying again.
1 comment
Petal and PupPetal & Pup
Hi Ness,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect! ... Read more
We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! ♡ Thank you and have a wonderful day - the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Petal & Pup
AJNSydney, NSW
- Verified customer
They don't offer refunds
I will not be shopping with Petal & Pup in future due to their returns policy. Every online store should offer refunds as an option. It is an in-house joke at my workplace that once you shop at Petal & Pup you end up in a vortex that is so hard to get out of. This entails shopping, finding the item doesn't suit, and then getting a credit note. Then you repeat the process over and over until you eventually get out of the vortex. Once you're out you never go back in. It's not worth all the trouble. It costs you money every time you have to return...Read more
the products. It's such a shame as I love the style of so many of the items. If they offered refunds I would continue to shop at Petal & Pup. That's why The Iconic is everyone's first choice. Free returns with no questions asked.1 comment
Petal and PupPetal & Pup
Hi AJN,
We are so disappointed to hear that this has been your shopping experience with us at P&P. We really appreciate your feedback!... Read more
We cannot seem to locate any previous correspondence from your email address - please send us an email to contactus@petalandpup.com.au as our customer care team are always readily available to resolve any issues for you! We apologise again if your experience with us was less than satisfactory and if there is anything we can ever do to turn things around for you, please do not hesitate to contact us - we would love to make things right. The P&P team ♡Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Petal & Pup
- Verified customer
Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
1 comment
Petal and PupPetal & Pup
Hi Claire,
Thank you so much for your honest feedback!... Read more
We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Petal & Pup
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- Verified customer
Lovely looking cloths, shame about the quality.
Great looking clothing, have purchased a few times and every piece falls apart after two wears. Not the best quality particularly for the price. Huge shame Will not be returning.
1 comment
Petal and PupPetal & Pup
Hi there,
Thank you for your feedback! We are so disappointed to hear that this has been your shopping experience with us at P&P.... Read more
We would love to turn this around for you - if you could please send these details through to us at contactus@petalandpup.com.au that would be very much appreciated. One of our customer care team members would love to rectify this situation for you as soon as possible :) Have a lovely day! The P&P team xxxSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Anthony, thank you so much for taking the time to provide feedback on your experience with us. We completely understand it can often be tricky to find your perfect fit, which is why we list the fla... Read more
t measurements in the product description, as these are specific to the garment. Our Customer Experience team would also be more than happy to guide you through your shopping process and offer any advice on style fit/ sizing. Should you wish to reach out to contactus@petalandpup.com.au we would love to create a streamlined and convenient experience for you and find a tailor made solution that works best for you! With Love, P+P xx