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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
E.S
- 2 reviews
- 2 likes
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
1 comment
So soft.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
1 comment
Petal and PupPetal & Pup
Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx
PaulaNorth Queensland, QLD
So pretty
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
1 comment
Petal and PupPetal & Pup
Hey Paula, Thanks for taking the time to leave a review! We too love the Largo for its effortless beauty and are so thrilled to hear you've found multiple ways to style it. We look forward to matching...
Read more you with more styles in the future. Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
1 comment
Petal and PupPetal & Pup
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...
Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xx- Verified customer
Different range of clothes
Sizes not as available, sells out quickly, but nice dresses available. Quality of products differs, would help to show the brand name.
Have to pay postage for returns and exchanges, unlike other similar sites.
1 comment
Petal and PupPetal & Pup
Hi Darsh,
Aw thank you for your review! We're so happy to hear that you're loving our range here at P&P! ...
Read more In regards to our returns process and stock levels - this is definitely something we will take onboard as we are constantly looking at ways to improve our services so that we are only providing the very best to our customers! ♡ Thank you again for your lovely words - the P&P team xxReview collected in partnership with Petal & Pup
TrevancoBlayney
- Verified customer
More sizes required
Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.
1 comment
Petal and PupPetal & Pup
Hi there,
Thank you so much for leaving your amazing feedback! We are so excited to hear that you have been nothing but satisfied with our clothing and service here at P&P! ♡...
Read more In regards to our sizing, please be assured that we are currently looking into increasing our sizing chart to cater to all of our lovely customers - be sure to keep checking back at our website as we implement these changes in future :) Thanks so much again - the P&P team xxReview collected in partnership with Petal & Pup
EmmaMetropolitan Adelaide, SA
- Verified customer
Great clothes
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
1 comment
Petal and PupPetal & Pup
Hi Emma,
Thank you so much for leaving such positive feedback!...
Read more We are over the moon that you have had such an amazing shopping experience with us and we look forward to providing this level of service to you again in future! ♡ Please be assured that we are constantly looking into ways of improving our service so please be sure to keep checking back at our website to see when these changes are implemented in future :) With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
It fitted nicely and has a nice style.
There could be more filters to help find online. There seems to be not much of some sizes at times. Some products aren’t my style at all but overall there are always good options that I like. Never expecting awesome quality but pieces I bought have always held up ok and good value for price.
1 comment
Petal and PupPetal & Pup
Hi Vero,
Thanks so much for your lovely review! We are so happy to hear that you love your P&P purchases :) ...
Read more We will definitely work on increasing our stock levels to ensure all of our customers have a pleasant and easy shopping experience - so thank you for passing this on, we really appreciate your feedback ♡ Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
Monica MoroneyIllawarra, NSW
- Verified customer
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
1 comment
Petal and PupPetal & Pup
Hi Monica,
Thank you so much for your lovely feedback! We are so glad to hear that you have loved your previous P&P purchases! ...
Read more We have restocks landing daily, however we will definitely try improve on our stock levels. Please also subscribe to our newsletter to be the first to know about any upcoming sales :) Hope this helps! With love, the P&P team xxReview collected in partnership with Petal & Pup
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Karina G.Perth, WA
- Verified customer
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
1 comment
Petal and PupPetal & Pup
Hi Karina,
Thanks so much for your lovely feedback! It is so wonderful to hear that the sizing and quality of your garments has been nothing but amazing! ♡...
Read more We are constantly looking for ways to improve our service to ensure that only the highest quality is being received by our lovely customers, so please be assured that we have taken your feedback on board and will endeavour to have this implemented in the near future. Have an amazing day! The P&P team xReview collected in partnership with Petal & Pup
Nadia T.Victoria
- Verified customer
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
1 comment
Petal and PupPetal & Pup
Hi Nadia.
Thanks so much for leaving such wonderful feedback! We are so happy to hear you love using our site :)...
Read more If you ever need assistance with finding any particular styles, please just contact our customer care team as we are always happy to help ♡ With love, the P&P team xxReview collected in partnership with Petal & Pup
CarlyGreater Melbourne (Metropolitan), VIC
- Verified customer
Easy to use website! Lots of variety on clothes
Website is easy to use. The quality of the clothes is great. I’ve had to send a few items back as the sizing is a bit off- I’ve received a credit note for these returned items. It would be good if the credit note was valid for 12months
1 comment
Petal and PupPetal & Pup
Hi Carly,
Thanks so much for your lovely review! ...
Read more We are so happy to hear that you have loved the quality of our products, this is so amazing and definitely the kind of shopping experience we would like our customers to have with us here at P&P :) If you are unable to use your store credit before the expiry is up, please just let us know and we will happily have this extended for you! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Good products, just not flexible enough.
Products have been great, online ordering has been good to.
Wish the products were model on size 12 girls as well to see what the item looks like and I wish you could get a full refund not just a credit, I would definitely buy more items.
1 comment
Petal and PupPetal & Pup
Hi Catherine,
Thanks so much for your lovely review! We are so thrilled to hear that your shopping experience with us has been smooth and that you have loved the products received! ♡...
Read more In regards to our returns policy, please know that this is definitely something we are looking into as we want all of our customers to have a positive shopping experience with us here at P&P, so be sure to keep checking back at our website for any future changes :) Have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
Giselle F.Greater Melbourne (Inner), VIC
My Personal stylist
I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!
1 comment
Petal and PupPetal & Pup
Hi Giselle,
Thank you so much for your lovely feedback! ♡...
Read more This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and please do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xxEliseSouthwest, VIC
- Verified customer
So many of the items are made for me. Love it!
Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.
1 comment
Petal and PupPetal & Pup
Hi Elise,
Thank you so much for passing on such lovely feedback! ♡...
Read more We are so sorry about this inconvenience regarding the filters on our website, I will pass this into our IT team and hopefully have this resolved for you. As for the garments you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au clarifying the issue and we will be able to resolve this for you as soon as possible! Thank you and have an amazing day! The P&P team xxReview collected in partnership with Petal & Pup
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Biz
- 3 reviews
- 1 like
- Verified customer
Easiest shopping Eva!
Easy to navigate and find what you are after eg: skirts or shorts
The range is great but the sizing does vary from product to product so au have had to return and reorder clothes in smaller or larger sizes
1 comment
Petal and PupPetal & Pup
Hi Biz,
Thanks so much for your review!...
Read more We are so happy to hear that you love the service we provide here at P&P :) In regard to sizing, please do not hesitate to contact our customer care team if you ever need any assistance with particular styles - we’re always happy to help, and would love to ensure you find your perfect fit! ♡ Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Wish List
You need a wish list, it’s hard to remember the items you like to compare. Most online clothing stores will have a wish list. Otherwise love your store don’t change a thing
1 comment
Petal and PupPetal & Pup
Hi Emma,
Thank you so much for providing such wonderful feedback!...
Read more We're super excited to announce that we do now have a wish list function on our website! You'll find the heart in the right hand corner of your browser, and on every product, below the add to cart button. We hope this helps! Have an amazing day! ♡ The P&P team xxxReview collected in partnership with Petal & Pup
The reviewer stated that an incentive was offered for this review
- Verified customer
Great store, but wish there were product reviews and model sizing info
I love the store, but there should be product reviews from customers and sizing info for the models in the images. A majority of the time, I'm more than satisfied with the products I buy but there have been a few times where I've purchased something and the quality was low and the sizing was off. I live overseas, so returns are difficult. If other customers reviewed products and there was sizing info for the models in the pictures, I could make better decisions when purchasing. Right now it feels like a guessing game that occasionally ends in a loss for me. While the products are cute, it makes it difficult to keep coming back after so many poor orders.
1 comment
Petal and PupPetal & Pup
Hi Audrey,
Thank you so much for providing such wonderful feedback!...
Read more We've recently added product reviews on the website, so we would love to hear about the pieces you've loved. We also make sure to add the model's size in the product description, and flat measure each size to help you find the best fit. We hope that this helps you with future purchases. (We're also trying to make things easier for our overseas shoppers too!) Have an amazing day! ♡ The P&P team xxxReview collected in partnership with Petal & Pup
Angela A.South East Queensland, QLD
- Verified customer
Love the styles but need more sizes
The dress's are lovely, so many pretty styles and all are pretty true to look, size and pattern. Delivery is super fast, typically the next business day.
The only downside is that most styles, or at least the really pretty ones, only go to a size 12, more 14/16's would be great.
1 comment
Petal and PupPetal & Pup
Hi Angela,
Thank you so much for providing your lovely feedback! ♡...
Read more We're definitely working on getting all the lovely pieces in more sizes, as we know that we're missing a few. Thank you again and have a wonderful day! Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
Love these dresses
I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.
1 comment
Petal and PupPetal & Pup
Hi there,
Thank you so much for your lovely review! ...
Read more We are so thrilled to hear that you're loving your P&P dresses - and how amazing that you were complimented throughout the night! :) If you ever need any assistance with sizing, please do not hesitate to contact us as we would love to ensure that you find your best fit. Much love, the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...
Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx