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Petal & Pup

Petal & Pup (page 4 of 4)

4.2 from 568 reviews · View Statistics

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jen

jenSouth East Queensland, QLD

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great products, poor return policy

published

I really like the styles, fast delivery and generally fits well. Only issue i have is the returns/refund policy. Would be great to have paid returns and also be able to have a refund rather than a credit note.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Jen,
Thank you so much for your feedback and these are things we will take into consideration for the future.
However please do not hesitate to send us an email to contactus@petalandpup.com.au for any assistance on returning an order back to us ♡

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Allison S.

Allison S.Sydney, NSW

So-so

published

Absolutely adore their range which sticks solely to classy pieces with items which literally arrive in 1-2 days, but the quality is not good. Purchased the Minnie Knit recently and it's falling apart after 2 washes. Other items I've bought including the Wishful Dress and Dandie Skirt also appear to be pretty poor, wholesale quality. On the fence regarding whether I'd re-purchase.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Allison,
Thank you for your feedback :) We are sorry to hear about your Minnie knit! We cannot locate an email from you in regards to this, please email us at contactus@petalandpup.com.au so we can have this resolved for you as soon as we can.

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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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