Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.

I can't fault the experience I had shopping online with Petal & Pup! I found the website very easy to use and shipping was fast. Sophie from customer care was amazing; there was a slight issue with my delivery address but she quickly fixed it up for me. Customer service when shopping online is so important and Petal & Pup go above and beyond. The dresses I received were packaged well and were such a high quality, I love them! This was my first time shopping with Petal & Pup but definitely won't be the last

I placed an order that was unfortunately lost in transit by Australia Post.
The customer service from petal and pup was beyond fantastic, and the situation was resolved within a couple of days. Would not hesitate to purchase through them again

Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!

Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10

Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.

I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.

Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!

Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)

great customer service, happily refunded me for an item after using the chat function which was so simple! Would recommend

The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)

I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!

I saw the dress I went on to purchase on a lady about my size at the beach last weekend.

As I do, I asked her if she would mind telling me where she bought her lovely dress etc. She told me about your website.
I went online, found her dress and several others I also really liked.
I should have purchased it on the day, as there was a $10 off discount!
I trawled through the site, and picked 2 dresses. Though I could easily have bought several!
I emailed as I had a couple of questions. These were answered by Georgie who was both helpful and lovel...

You guys are amazing !!
Ordered at around 10am and on my doorstep before 2pm.
Really happy with the quality too 10/10.

After Australia post delivered my dress to the wrong address and it got lost, petal and pup were extremely quick to respond and I had a new dress in the mail and my refund within the hour! Amazing customer service and amazing dresses. Thank you Sophie for helping me out and being the Angel you are! Couldn't recommend p & p anymore!!

Hi Petal n Pup gals✨

I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨

Warmest,
Prayly

I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!

Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style

I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!

The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)