Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Great personalised service. You can tell they care about their business.
Fantastic service, very quick response times. Have bought many items and love them. Very quick to get back to us and so helpful. Outstanding service for an online store. Thank you for the "attention to detail" with your business. That's why you are such a success.
As well has having some amazing clothes, the customer service and very prompt responsiveness to emails is absolutley brilliant. I had a package that was either lost or got stolen in the post and I notified Petal and Pup and Jess immdiately sent me another drelivery and I had the package the next day. A massive thank you and only amazing resports on this experience.
Inlove the quailty of clothing, it's true to size, fast shipping and the girls where amazing when it came to needing help. Highly recommend!
Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.
The reviewer stated that an incentive was offered for this review
Unashamed repeat customer!
- web & app super easy to use
- new arrivals every week!
- efficient delivery & customer service
- gorgeous clothes!
There’s my 20/20 word limit
Beautiful dress used for baby shower
I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.
Lovely Lanskie skirt
Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!
Excellent online store and customer service
I love this online store and have purchased from them several times now. Great clothing and always fast delivery. I have only had to return items twice due to the sizing and fit. The second time I was unable to access the returns portal and sent an email off that evening showing the error. My email was answered the very next morning by Shoshana and everything was sorted in a timely manner including her waiving the postage fee for my inconvenience. Brilliant customer service. This is why I continue to come back! Thanks again Petal and Pup.
Love their clothes and the service is great!
The website is easy to navigate and they show “true to size”, “runs bigger/smaller” so you pick the best size
Not only beautiful clothing but also gorgeous customer service
Petal and Pup have an excellent returns policy, their customer service is outstanding and extremely quick to respond. Their clothing is also very affordable and of good quality. I only returned because the dress didn't suit my figure, but I was issued a gift card upon return. Thanks for everything, I'm very happy. x
Superb customer service
The response to my request to reinstate a recently expired gift voucher was quickly, politely and happily resolved. Superb customer service
Great quality dress! Great cust service!
After a slight mix up, Jess from petal and pup went above and beyond to get the dress to me in time for my event. The dress itself was great quality and I loved it!
Amazing online assistance
I don't like shopping for clothes online but gee P & P provide outstanding customer service to make it so much easier, right down to recommending particular sizes in various items.
Petal and Pup customer service is 10/10. Their online support is great, very responsive and helpful.
My credit voucher was due to expire, an item I wanted to buy was out of stock Sarah happily extended my voucher. Moments later renewed voucher was emailed, customer service at its best :)
Awesome customer service!
Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank you
The reviewer stated that an incentive was offered for this review
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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