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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Love this boutique
Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.
Excellent customer service and quality clothing!
I can't fault the experience I had shopping online with Petal & Pup! I found the website very easy to use and shipping was fast. Sophie from customer care was amazing; there was a slight issue with my delivery address but she quickly fixed it up for me. Customer service when shopping online is so important and Petal & Pup go above and beyond. The dresses I received were packaged well and were such a high quality, I love them! This was my first time shopping with Petal & Pup but definitely won't be the last
SamPerth, WA
Amazing customer service
I placed an order that was unfortunately lost in transit by Australia Post.
The customer service from petal and pup was beyond fantastic, and the situation was resolved within a couple of days. Would not hesitate to purchase through them again
1 comment
The reviewer stated that an incentive was offered for this review
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Beautiful dresses and excellent customer service
Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!
1 comment
Petal and PupPetal & Pup
Hi Eilidh, thank you for your wonderful review. We are so appreciative to hear this feedback as we strive to aim for only the best customer service. To hear that Sophie has met your expectations and a...
Read moreddressed the issue right away is amazing, we will be sure to notify her. We look forward to seeing you shop with us again in the near future. Have a lovely day, love P&P xxThe reviewer stated that an incentive was offered for this review
Outstanding Service & Products
Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10
2 comments
Petal and PupPetal & Pup
Hi Jenna, thanks for taking the time to leave your lovely review. We cannot thank you enough for your feedback as we are always aiming to please. We look forward to seeing you shop with us again in the near future! With love, P&P xx
You’re more than welcome! Thanks again for the brilliant service x
Kirrilee T.Greater Melbourne (Metropolitan), VIC
The best customer service I have experienced.
Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.
1 comment
Petal and PupPetal & Pup
Hi Kirrilee, thank you for leaving your lovely review. We truly appreciate your feedback and are so honoured to hear the Customer Experience team were able to provide you with 5 star service. We look ...
Read moreforward to continuing to do so in the future! With love, P&P xxMy favourite brand
I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.
1 comment
Petal and PupPetal & Pup
Hi Vivien, thank you for taking the time to provide a review. We are so honoured to hear you have been one of our amazing customers since 2017. Our customer satisfaction is of utmost importance and we...
Read more cannot wait to continue delivering elegant clothing and 5 star customer service. Have a wonderful week Vivien, with love, P&P xxFreya N.Greater Melbourne (Inner), VIC
Best customer service!
Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!
1 comment
Petal and PupPetal & Pup
Hi Freya, thank you for your beautiful review this means the world to us. We are so happy to hear you have received wonderful service from our Customer Experience team, and to hear they have gone abov...
Read moree and beyond to accomodate to your request is such amazing feedback. We will happily pass this on and we hope the bridesmaid dresses were perfect for your special day. With love, P&P xxHayleySouth East Queensland, QLD
- 2 reviews
Love Petal & Pup!
Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)
1 comment
Petal and PupPetal & Pup
Hi Hayley, thank you for your review. We are so pleased to hear each and every one of your garments have been just as hoped. We truly wish to serve you again in the future, and please let us know if w...
Read moree can ever assist you further as it would be our absolute pleasure. Love the P&P team xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Hannah W.Metropolitan Adelaide, SA
Great customer service!
great customer service, happily refunded me for an item after using the chat function which was so simple! Would recommend
1 comment
Petal and PupPetal & Pup
Hi Hannah, thank you for your amazing feedback. This truly means the world to us as we wish for all of our customers to have a stress free shopping experience. We hope you have a wonderful weekend, love from the team at P&P xx
Jess
- 2 reviews
- 1 like
Exceptional Service
The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)
1 comment
Petal and PupPetal & Pup
Hi Jess, thank you for taking the time to leave a review. Our sincerest apologies for the mishap with the garment you ordered, we are so truly pleased to hear this has been resolved by our Customer Ex...
Read moreperience team. We will be sure to pass on this wonderful feedback to our team, and we look forward to serving you again in the future. With love, P&P xxIt pays to ask !
I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!
1 comment
Petal and PupPetal & Pup
Hi Anastasia, thank you for your lovely review. We are so happy to hear you have been able to find some garments on our website. We are always aiming to provide only the best for all of our wonderful ...
Read morecustomers and to hear we have achieved this is great feedback. We hope to be serving you again soon, enjoy your weekend. With love, P&P xxCathSydney, NSW
I love my new dress (es)
I saw the dress I went on to purchase on a lady about my size at the beach last weekend.
As I do, I asked her if she would mind telling me where she bought her lovely dress etc. She told me about your website.
I went online, found her dress and several others I also really liked.
I should have purchased it on the day, as there was a $10 off discount!
I trawled through the site, and picked 2 dresses. Though I could easily have bought several!
I emailed as I had a couple of questions. These were answered by Georgie who was both helpful and lovel...
1 comment
Petal and PupPetal & Pup
Hi Cath, thank you so much for your amazing feedback. We are so happy to hear you have stumbled across our website and found some garments you love just as much as we do. To hear that you have already...
Read more received and worn the dresses is truly heartwarming. We hope that our service has encouraged you to shop with us again soon, as we are looking forward to serving you. Have a wonderful day, from the team at P&P xxSarahSouth East Queensland, QLD
My new favourite store
You guys are amazing !!
Ordered at around 10am and on my doorstep before 2pm.
Really happy with the quality too 10/10.
1 comment
Petal and PupPetal & Pup
Hi Sarah, thank you for your review. We are so so happy to hear the delivery service exceeded your expectations, we aim to provide this for all of our lovely customers. Please do let us know if we can...
Read more assist you in any way possible, as it would be our utmost importance to do so. Have an amazing weekend, with love P&P! xxOne of my favourite online stores
After Australia post delivered my dress to the wrong address and it got lost, petal and pup were extremely quick to respond and I had a new dress in the mail and my refund within the hour! Amazing customer service and amazing dresses. Thank you Sophie for helping me out and being the Angel you are! Couldn't recommend p & p anymore!!
1 comment
Petal and PupPetal & Pup
Hi Tori, thank you so much for your wonderful review. We sincerely apologise the dress was lost, as we do not wish for this kind of experience for any of our lovely customers. We think Sophie is just ...
Read moreas much an angel as she has been in assisting you, and we look forward to passing on this feedback. We look forward to serving you in the future, have an amazing week. With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Amazing Products And Great And Warm Customer Service
Hi Petal n Pup gals✨
I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨
Warmest,
Prayly
1 comment
Petal and PupPetal & Pup
Hi Prayly, thank you so much for your amazing review. We are so truly appreciative to hear that Fiona, Sophie and Meagan were all able to provide you with lovely assistance and we look forward to serv...
Read moreing you in the future. Thank you for all your support, with love, P&P xxMikCentral Queensland, QLD
Beautiful, quality clothes and exceptional customer service!
I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!
1 comment
Petal and PupPetal & Pup
Hi Mik, thank you so much for your lovely feedback, we truly appreciate this. We are so happy to hear the Customer Experience team were able to create a stress free shopping experience for you, as we ...
Read morewish this upon all of our customers. Have a lovely week, love the P&P team xxIndia StellaSouth East Queensland, QLD
Incredible clothes and amazing customer service
Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style
1 comment
Petal and PupPetal & Pup
Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx
LauraSydney, NSW
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!
1 comment
Petal and PupPetal & Pup
Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P
Aislinn F.South East Queensland, QLD
Could not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)
1 comment
Petal and PupPetal & Pup
Hi Aislinn, thank you so much for leaving your lovely feedback! Our Customer Experience team is always aiming to please - your satisfaction is our utmost priority so i'm so glad to hear you were happy...
Read more with the service you received! Thanks again Aislinn, we look forward to serving you again in the future :) Love the team at P+P xxQuestions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Sam, thanks for taking the time to write a review. We are so sorry to hear you were unable to get your hands on the items you ordered however, we cannot be more proud to hear the Customer service t...
Read moreeam were able to resolve the solution for you. We hope this encourages you to shop with us again in the future. Have a lovely day, P&P xx