Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Amazing Products And Great And Warm Customer Service
Hi Petal n Pup gals✨
I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨
Beautiful, quality clothes and exceptional customer service!
I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!
Incredible clothes and amazing customer service
Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!
Could not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)
Customer Service 10/10!
I have contacted the team at Petal and Pup a few times regarding queries and they have been lovely each time. My most recent contact was a little different as it was regarding bridesmaids dresses, so I was being picky and asking for some requests a bit out of the ordinary. Fiona was an absolutely SUPERSTAR! she was so kind, caring and accommodating, getting back to my questions so quickly and with such beautiful responses. I felt so lucky to have such a wonderful interaction and so appreciate the beautiful words and well wishes I received.
Great Service , prompt response
Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%
Awesome customer service
Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!
I had skipped over some important information for my first time purchase with P&P. However the lovely Bella was keen to assist & responded within 24hrs. Refunded the discount that I was entitled to with no questions asked. Smooth sailing customer experience & Bella is a delight to deal with. Thankyou!
Amazing clothes and amazing customer service!
Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!
Beautiful clothes, great customer service
Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours
Beautiful affordable dresses
I love this company. Deliveries are quick and I love all 5 dresses I’ve ordered over the last 2 years.
Amazing clothes, fantastic customer service!
I honestly can’t believe how amazing their customer service is, a voucher of mine expired by a few weeks and they reissued it. I’m so happy. Clothes are amazing and great quality! Highly recommend Petal and Pup
Great Customer Support
I purchased a dress very last minute for a job interview and was helped by customer service discussing postage times. Bella kindy advised that if it did not arrive in time, she could offer me a refund instead of a credit note. Highly impressed! The dress arrived so quickly and in time for the interview!
My order didn't process, however, I contacted the customer care team and they were extremely helpful and very lovely and sorted it all out for me. Very happy with the help I received and it was very efficient!
My order arrived two days after it was placed!! I was amazed by the customer service at Petal & Pup. I purchased some dresses and they look absolutely stunning and are of excellent quality. I am sooo happy with my purchases. I'll definitely be buying more!
Ordered 2 items, arrived the next day and they are amazing. They are exactly what they look like on the website and are made wonderfully.
I liked them so much I went back and picked some more.
Fantastic customer service
Customer service was very helpful, with a timely response provided after my query. Fantastic products, very on trend! Shipping is also swift and painless. Definitely recommend this website to friends!
Since finding Petal & Pup, the amount of support, options and easy reliability that I had experienced within me and the staff. They answered all my concerns within 24 hours, they offered more options and styles when a clothing was out of stock. I am extremely extremely happy with this company and it’s my go to shopping website from now on.
Thank you Petal and Pup team, you are all amazing and kind and actually take the time of day to focus on your customers needs and wants.
So thank you again :)
This is perfect!!
Super easy to jump online and find what I wanted. You guys literally have everything & more. I’m a bigger girl in the chest area but am small everywhere else and the sizing always fits me. Every time I’ve got something off petal and pup it’s been great quality. I’ve purchased loads of jumpers, dresses, and everything has been great. Appreciate all of the hard work ❤️❤️
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at firstname.lastname@example.org and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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