Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
AMAZING CUSTOMER SERVICE!
The customer service + returns policy that I experienced at Petal & Pup was amazing! I unfortunately ordered a dress and it was too small. Never fear - All within 24 hours I had printed the return shipping label, taken to the post office, received confirmation of the lodgement, received my gift card AND reordered the dress in a larger size! (Which is now being shipped to me today as same day delivery at no extra cost) I mean can a return get any quicker than that?!
I also dealt with Abby in Customer Service, who was so lovely and prompt with h...er replies. I am usually very hesitant to order products online as I cannot try them on and the return process can sometimes drag out and be very painful....Well not in this case! I will be definitely be buying again! Petal & Pup are winning as an online fashion retailer!
PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.
Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.
Amazing customer service!
The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!
Fast and efficient customer service
I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!
Customer service was amazing!
I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !
Wonderful customer service!
I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!
Sizing was really off
I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.
This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.
I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!
Return of Dress
Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.
(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service
They don’t offer refunds - only store credit. Do NOT buy from this website.
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...trapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!
Petal & Pup is truly amazing!!
Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!
Amazing Store with the best help!
Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!
Excellent costumer service!
Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
Incredible customer service!
This company is incredible! I received the most efficient and helpful customer service from Shoshana when I accidentally chose the wrong sizes for my order. She provided helpful tips regarding sizing for different styles and always responded to my emails quickly. She guided me through the return process and I was issued with my store credit the same day I posted the return - amazing! The quality of the clothing is beautiful and is exactly as pictured online. I couldn't recommend this company enough. Very impressed with every aspect of their service and products.
Best customer service ever!!
Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!
Returns help beyond measure
Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.
Customer Service was fab :)
I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.
Amazing Customer Service and Products
You have a customer for life and I’m always recommending your company not only for the quality of products but service!
Great Customer Care
Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!
Fantastic customer service
I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again
I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product!
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Petal & Pup
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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