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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
BillNorth Queensland, QLD
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
1 comment
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So amazing! I love their clothes. Everything fits perfectly.
True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!
1 comment
Petal and PupPetal & Pup
Hi Rebecca, thank you so much for your wonderful feedback. This truly inspires us to continue to deliver exceptional quality for our customers and ensure that every piece is packaged with love. We hop... Read more
e to serve you again in the near future! With love, the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
D Hunt
- 2 reviews
Great customer service
Unfortunately, some of the items I ordered weren’t quite right for my body shape (always a risk you take when shopping online) but the customer service team, and Sophie in particular, were so helpful in sorting it out for me. Very friendly and happy to assist. Thanks again to all!
1 comment
Petal and PupPetal & Pup
Hi D, thank you for leaving your beautiful review. We would like to apologise that your shopping experience was not as hoped, yet we are so glad to hear that Sophie was able to create a streamlined se... Read more
rvice for you. We will be sure to pass on your feedback, and we truly hope you have a lovely weekend, from the team at P&P!Similar opinion? Write a review on ProductReview.com.au!
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Alison and MinaGreater Melbourne (Inner), VIC
- 2 reviews
Great clothes and customer service
Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.
1 comment
Petal and PupPetal & Pup
Hi Alison and Mina, thank you so much for your lovely review. We are so happy to hear the credit was sent to you ad we apologise that this got lost along the way to you. We sure hope you have found an... Read more
other garment to use the credit on. Please do let us know if we can ever assist you. With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Gold Star Customer Service
I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.
I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.
Thank you Petal & Pup Team!!!
1 comment
Petal and PupPetal & Pup
Hi Sarah, thank you so much for your feedback. We are so happy to hear that both Laura and Georgie were able to provide you with outstanding service, as they are always aiming to please. We are also a... Read more
lways looking for ways to improve, so rest assured we endeavour to take on board your feedback. We hope this human to human communication and compassion has encouraged you to shop with us again! With love, the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Fantastic customer service!
Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!
1 comment
Petal and PupPetal & Pup
Hi Melanie, thank you so much for your review. We sincerely apologise the garment wasn't as hoped, and we can definitely empathise with you on this. To hear Fiona has been able to provide you with fau... Read more
ltless service is wonderful feedback, we think she is pretty amazing too! We hope to be serving you again in the near future. Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Aleisha Queensland
Amazing customer service!
I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.
Thank you again :)
1 comment
Petal and PupPetal & Pup
Hi Aleisha, thank you for taking the time to provide this lovely feedback. We would like to apologise that your garment was damaged upon arrival to you, we understand the disappointment that this must... Read more
cause. It is truly heartwarming to hear that one of our Customer Service representatives was able to go above and beyond to assist you, and we will be sure to pass on this feedback. It is our best intention to provide our customers with an experience worth remembering, and we look forward to seeing you shop with us again in the future. Love from P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Jeena Gurung Sydney, NSW
Best customer service I have ever received
Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.
Lots of love wish them all the best❤️
1 comment
Petal and PupPetal & Pup
Hi Jeena, thank you for taking the time out of your day to leave a review. We sincerely apologise the garment was not up to standards, we can understand the disappointment upon receiving something tha... Read more
t is not as hoped. However, I am so happy to hear Sophie was able to guide you through a process that was best suited to you, and we will be sure to pass on this feedback. We truly wish to see you shopping with us again in the near future! With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Madeleine
- 2 reviews
Great experience
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
1 comment
Petal and PupPetal & Pup
Hi Madeleine, thank you for taking the time to share your experience with us. I am so happy to hear the team were able to provide you with a quick turnaround for a tailor made solution. We hope to see... Read more
you shopping with us again in the future! All the best, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
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Incredible Customer Service
I purchased two dresses for Christmas. When received both were too small. I contacted Petal & Pup and got an email reply within 24 hours on a weekend. They were so accommodating. I highly recommend them.
1 comment
Petal and PupPetal & Pup
Hey Allie, thanks for taking the time to leave your review! I'm so happy to hear our Customer Experience team could turn things around for you - they truly are always aiming to please and will pass on... Read more
the compliments! Merry Christmas! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
GraceSouth East Queensland, QLD
- 3 reviews
- 1 like
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
1 comment
Petal and PupPetal & Pup
Hey Grace, thanks so much for taking the time to leave your review! I'm so happy to hear you enjoyed the streamline returns process - we truly want all of our customers to have the best shopping exper... Read more
ience possible! Our Customer Experience team are always eager to work with you and come to a tailor made solution with you :) Have a wonderful week! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
1 comment
Petal and PupPetal & Pup
Hey Kelly, thank you so much for this feedback, we are truly so appreciative! I'm so happy to hear you loved the service and all of the pieces you've received. Thanks for supporting us! We look forwar... Read more
d to serving you again in the future. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Zoe P.South East Queensland, QLD
Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!
1 comment
Petal and PupPetal & Pup
Hey Zoe! Thank you so much for your lovely words! We truly are always aiming to please so this makes us so happy to hear :) Thank you for supporting us! We love having you apart of the P&P family! Love the team at P+P xx
Similar opinion? Write a review on ProductReview.com.au!
DonnaGreater Melbourne (Inner), VIC
Great customer service
I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna
1 comment
Petal and PupPetal & Pup
Hi Donna, thank you so much for your wonderful review. I'm so glad to hear of your positive interaction with our Customer Experience team! Our CX team truly are always aiming to please and work with y... Read more
ou to come to the best possible solution :) Thanks again Donna! We look forward to serving you again in the future. Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
1 comment
Petal and PupPetal & Pup
Hi there, I’m so sorry to hear about your recent experience. Quality is incredibly important to us here at P&P and we never want to leave our customers unhappy. Our Customer Experience team endeavour... Read more
’s to respond to all enquiries with 48 hours - so I’m truly so sorry that you did not receive a timely response and would love to get to the bottom of this. Unfortunately I’m unable to locate any correspondence from the information provided. Could you please send us an email to contactus@petalandpup.com.au, as our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
Find out how Petal & Pup compares to other Clothing Shops & Brands
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Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!
1 comment
Petal and PupPetal & Pup
Hey Tori, thank you so much for your beautiful words! Our Customer Experience team is always happy to work with you and come to the best possible solution - your satisfaction is our utmost priority! T... Read more
hank you for shopping with us and being apart of the P&P family! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
1 comment
Petal and PupPetal & Pup
Hi Linda, thank you so much for taking the time to leave your review! We are so happy to hear you enjoyed the speedy delivery and even more delighted that you love the feel and fit of all of your piec... Read more
es. Thank you for supporting us! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Anne M.Illawarra, NSW
No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
1 comment
Petal and PupPetal & Pup
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l... Read more
ay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
Nicole MaguireSydney, NSW
Great Service from Laura
I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!
1 comment
Petal and PupPetal & Pup
Hi Nicole, thank you so much for taking the time to leave this wonderful review! We will be sure to pass on your compliments to Laura - she really is a star! Love the team at P&P xx
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Great customer service and fantastic products
Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.
1 comment
Petal and PupPetal & Pup
Hi Hinal, thank you so much for taking the time to leave your review. I'm so glad to hear the service you received exceeded your expectations - this is the type of experience we want all of our custo... Read more
mers to have at P&P! We hope you have a wonderful day as you've certainly made ours :) Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y... Read more
ou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xx