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Petal & Pup
4.2 from 595 reviews · View Statistics

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Shini
Shini Greater Melbourne (Metropolitan), VIC

Saddened by the management of exchanges/returns

published

I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry

Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
1 comment
Petal & Pup
Petal and PupPetal & Pup
Eliza
ElizaGreater Melbourne (Outer), VIC

Fast and efficient customer service

published

I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Caitlin G.
Caitlin G.Greater Melbourne (Outer), VIC
  • 2 reviews

Sizing was really off

published

I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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KL S.
KL S.South East Queensland, QLD

Return of Dress

published

Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi There, thank you for your wonderful review, we are so happy to hear the team were able to provide assistance in this situation. We hope this has encouraged you to shop with us again soon. Have a lovely day, love P&P xx

  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Great Customer Care

published

Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx

Addi
AddiSouth East Queensland, QLD

CUSTOMER SERVICE

published

i had wrote a review about the return charges, Petal & Pup sorted this out privately and am really pleased with there service. :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Emma S.
Emma S.Sydney, NSW

Sizing too large

published

I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
1 comment
Petal & Pup
Petal and PupPetal & Pup

FANTASTIC CUSTOMER SERVICE

published

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Rhiannon
RhiannonPerth, WA

Amazing customer service.

published

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Rhiannon, thank you for your review. We are so pleased to hear the returns process was made as stress free and convenient as possible. We look forward to serving you again soon! Have a wonderful day, love P&P xx

Bill
BillNorth Queensland, QLD
  • 3 reviews
  • 1 like

Excellent service

published

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Jeena Gurung
Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Donna
DonnaGreater Melbourne (Inner), VIC

Great customer service

published

I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Anne M.
Anne M.Illawarra, NSW

No refunds and credit only valid for 6 months

published

I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Nicole Maguire
Nicole MaguireSydney, NSW

Great Service from Laura

published

I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Nicole, thank you so much for taking the time to leave this wonderful review! We will be sure to pass on your compliments to Laura - she really is a star! Love the team at P&P xx

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Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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