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Petal & Pup
4.4 from 809 reviews · View Statistics
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Returns policy is frustrating

published

Ordered a dress, tried on didn’t suit, wanted to return and try to find something a little nicer on me for work party and can only exchange or get store credit, this is quite frankly ridiculous and rude. If the tags are attached, packaging in tact, no rips, marks or tears, you should return with an actual refund, most online stores do this, sad that petal and pup don’t do this. I wouldn’t recommend this or buying from here if you aren’t 100% sure on an item.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
Petal and PupPetal & PupSend a private message
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Brooke
BrookeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor quality fast fashion

published

Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Brooke
Brooke

Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.

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Crap online shopping experience ever

published

Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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  • Verified

Thieves!

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
Petal and PupPetal & PupSend a private message
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Jenni M.
Jenni M.South East Queensland, QLD

Bad quality dress. Customer service and returns extremely slow.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Giselle
Giselle
  • 2 reviews
  • Verified

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Review collected in partnership with Petal & Pup

jobe
jobeBrisbane
  • 4 reviews
  • 8 likes
  • Verified

Tried twice but wont be back

published

The staff are lovely and very helpful but unfortunately the sizing charts and quality are lacking. The first item I purchase was huge on me even though I checked sizing charts. I then had to pay for return postage and was not able to obtain a refund so received a credit which I then had to reorder and hope the szing was right and pay for postage again. The second time I ordered the dress was terrible quality and ill fitting. I was offered a refund this time as the product was faulty. The clothing is gorgeous but not always reflective in real life. If you updated your refund policy to give customers confidence to shop I think I would be more inclined to continue to shop.

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

  • Verified

The worst quality and service I’ve ever received

published

Never shopping here again and making sure everyone knows about it. I bought some items but when I returned was given a voucher even though online it says a refund. And when I asked about it they never replied so I had to purchase other clothes and those clothes were even more rubbish then the first lot I bough but I couldn’t even be bothered returning because it was a waste of time I knew I would get no where

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Leah
LeahSydney, NSW

If I could give them a ZERO star I would

published

I ordered two products, one was faulty the other did not look like the image on the website. When I contacted Petal and Pup to discuss the return I received an email that I would hear from them in 24 hours. Five days later and I'm still waiting! Never again!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Leah
Leah

Thank you for your response. I've now emailed you.

Petal & Pup
Petal and PupPetal & PupSend a private message

Hi Leah, I sent you a direct message yesterday to try and get this sorted as quickly as possible for you. If you can reply as soon as you have time that would be really appreciated. Thank you - Philip

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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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