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Petal & Pup
4.2 from 547 reviews · View Statistics

Reviews

4.7

45 reviews
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  • Verified customer

Petal & Pup is truly amazing!!

published

Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Madison

MadisonNorth Queensland, QLD

Amazing Store with the best help!

published

Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Dushica

DushicaSydney, NSW

Excellent costumer service!

published

Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
⭐⭐⭐⭐⭐

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Carly

Carly South East Queensland, QLD

Returns help beyond measure

published

Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Vanessa

VanessaMetropolitan Adelaide, SA

Great customer service

published

After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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The best customer service and amazing clothes!!

published

Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Chloe G.

Chloe G.South East Queensland, QLD

Best Customer Service (and also best clothes!)

published

Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Tiffany

TiffanySydney, NSW

First class customer service!

published

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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4timesmum

4timesmumNorth Western Region, NSW

Great customer service!

published

I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Taylor

Taylor Sydney Surrounds, NSW

Incredible service and beautiful products

published

I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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The most amazing customer service

published

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Exceptional customer service

published

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Tricia

TriciaSydney, NSW

  • 5 reviews
  • 2 likes
  • Verified customer

Petal + Pup has gained a lifelong customer!

published
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Amazing customer service

published

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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So amazing! I love their clothes. Everything fits perfectly.

published

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Alison and Mina

Alison and MinaGreater Melbourne (Inner), VIC

  • 2 reviews

Great clothes and customer service

published

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Gold Star Customer Service

published

I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Zoe P.

Zoe P.South East Queensland, QLD

Best Customer Service Ever!!!

published

Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Zoe! Thank you so much for your lovely words! We truly are always aiming to please so this makes us so happy to hear :) Thank you for supporting us! We love having you apart of the P&P family! Love the team at P+P xx

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Love Petal & Pup!

published

I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
  • Verified customer

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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