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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Exquisite clothes and excellent customer service
First time customer of Petal and Pip and I could not be happier. My gorgeous dress arrived minus the waist tie, however Cate from customer service was absolutely fabulous, responding to my query straight away, could not have been more helpful, polite and super friendly. My jumpsuit was also a size too big and Cate helped me arrange an exchange straight away. I ordered my clothes on Sunday and they had arrived by the Wednesday of same week! Will definitely be purchasing again, absolute pleasure to deal with, Thankyou so much Cate, you are an absolute gem!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
- 2 reviews
Beautiful quality pieces and outstanding customer service!
The items i've received from Petal & Pup were absolutely stunning quality! I was really happy with the value for money in what I ordered and the one piece I ordered that didn't fit me, I returned and had hands down the best customer service experience I've ever received online! Will definitely be shopping with them again <3
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Best quality and best customer service
I love all your clothings such good qualities, customers service team is always on the help
Will definitely purchase more :))
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi!
Thank you so much for your wonderful review, we are so appreciative. ...
Read more We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future. With love, P&P xx- 5 reviews
- 2 likes
Best customer service around!
I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi Liby,
Thank you so much for the wonderful review. ...
Read more Our team always strive to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback. We are so happy to hear we were able to turn your shopping experience around and we truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Amazing Customer service!
Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi Hayley!
Thank you for a lovely review, we are very appreciative of this. ...
Read more To hear that the quality of items you've purchased have been amazing is fantastic feedback for us. We are so happy to hear Jess was able to assist you in a friendly and timely manner as well! We think she's a great asset to our team so we will be sure to pass this feedback to her as well! We look forward to serving you again in the future, with love P&P xx- 2 reviews
- 1 like
Outstanding customer service
I was so beyond impressed with how helpful Jess was. She was so incredibly delightful, and guided me through a return, making it as painless as possible for me. Such a star!
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
Hi!
Thank you so much for your wonderful review, we are so appreciative. ...
Read more We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future. We can't wait to pass this feedback on to Jess as we think she is a great asset to our team! With love, P&P xxOutstanding service
Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.
I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi Sarah,
Thank you so much for taking the time out of your day to provide such a lovely review, we are very appreciative of this. ...
Read more We are so happy that our Customer Experience team were able to look after you and provide the appropriate help where necessary. Our team are always striving to provide a service that exceeds expectations and creates tailor made solutions where possible, so we will be sure to pass on your feedback. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx- 5 reviews
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Amazing return process
On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Find out how Petal & Pup compares to other Clothing Shops & Brands
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Best customer service, fastest postage and amazing clothes
Seriously fastest postage ever! Always receive the very next day.
Returns and exchanges are super easy and the customer service is amazing!
Best of all clothes are beautiful always receive lots of compliments
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
Beautiful dresses and wonderful costumer service !
Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi Liz,
Thank you so much for your wonderful review, we are so appreciative. ...
Read more We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future. With love, P&P xx- 2 reviews
- 1 like
Amazing customer service!
I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi!
Thank you so much for taking the time to leave a review. ...
Read more We are so happy to hear the Customer Experience team were able to provide assistance with your return. We will pass this lovely feedback onto Carla! Please feel free to reach out whenever you feel the need to do so. Have a wonderful day, love P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Amazing styles and customer service
I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...
Read more loved how easy the communication was. I just emailed them and heard back promptly every single time and the instructions were very clear. I honestly appreciate companies that provide such great customer service. I'll be very happy shopping here again and again!- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Hi Richa,
Thanks so much for taking the time to leave a review! ...
Read more We are happy to hear the customer service you received was not only helpful but speedy. Our team always strive to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback. We truly hope this has encouraged you to continue shopping with us again in the future. Have a wonderful day! Love the team at P+P xxHappy Customer
I have purchased many items from Petal and Pup and i am always happy with what i purchase.
However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.
- Product Quality
- Shipping
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
The reviewer stated that an incentive was offered for this review
- 2 reviews
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance As advertised
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Sarah,
Thank you for taking the time to leave us such a lovely review! ...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We hope you have an amazing day and thank you for brightening ours! With love, P&P xx