Petal & Pup

First time customer of Petal and Pip and I could not be happier. My gorgeous dress arrived minus the waist tie, however Cate from customer service was absolutely fabulous, responding to my query straight away, could not have been more helpful, polite and super friendly. My jumpsuit was also a size too big and Cate helped me arrange an exchange straight away. I ordered my clothes on Sunday and they had arrived by the Wednesday of same week! Will definitely be purchasing again, absolute pleasure to deal with, Thankyou so much Cate, you are an absolute gem!

The items i've received from Petal & Pup were absolutely stunning quality! I was really happy with the value for money in what I ordered and the one piece I ordered that didn't fit me, I returned and had hands down the best customer service experience I've ever received online! Will definitely be shopping with them again <3

I love all your clothings such good qualities, customers service team is always on the help

Will definitely purchase more :))

I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.

Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!

I was so beyond impressed with how helpful Jess was. She was so incredibly delightful, and guided me through a return, making it as painless as possible for me. Such a star!

Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.

I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.

I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.

The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.

The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.

On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!

Seriously fastest postage ever! Always receive the very next day.
Returns and exchanges are super easy and the customer service is amazing!
Best of all clothes are beautiful always receive lots of compliments

Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!

I had a slight issue with a lovely dress I bought. I emailed re getting a replacement and Carla replied almost immediately. I was so impressed by her swift, friendly and informative answers to my emails. Carla was so professional and a credit to the business! I would definitely shop with Petal and Pup again. Thank you!

I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...

I have purchased many items from Petal and Pup and i am always happy with what i purchase.

However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.

The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend