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Petal & Pup
4.2 from 638 reviews · View Statistics
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Reviews

4.7
68 reviews
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Jennifer
JenniferFar North Queensland, QLD

Love the clothes, love the team!!

published

My forever go to when online shopping and just love when I receive my beautifully packed bag of goodies from P&P, which always feels so personal, packed with a lot of love and care…and it feels like Christmas every time I get that parcel in the post.

Returned a dress as it just didn’t suit me but still loved it! The team are also so friendly and helpful and I had a very quick response from Sonia in particular with a query I had about losing my email with credit…naturally desperate to do some more online shopping and grow the P&P wardrobe…thank you!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Chelseagrace
ChelseagraceLaunceston, TAS
  • 5 reviews

Such a helpful team !

published

I have the app and it’s so easy to use and not glitchy like lots of apps can be!
So much too choose from!
A pair of pants I ordered arrived with a stain on them :( I got in contact with the team at petal and pup and they were so helpful! Organised a full refund with free returns :D

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Great customer service

published

Ordered a pair of tracksuit pants that were great but the dress I ordered didn't look right on me. I arranged a return and got a gift card rather than a refund. I didn't realise I wouldn't be getting a refund and when I spoke to customer service they very kindly cancelled the gift card and issued a refund instead. They were very understanding.

Incentivised Review No
Return Claim MadeYes
Sizing True to size
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Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

The very best customer service!

published

Shoshana helped on my most recent query, she was extremely helpful and efficient, sorting out my issue within minutes. I would definitely recommend.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Bri
Bri
  • 2 reviews

BEST CLOTHES!!

published

Petal and pup is my go to for online shopping! Best clothes/ such good quality and such easy customer service :)

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Amber
AmberGreater Melbourne (Inner), VIC

Excellent customer service

published

Quick customer service via Instagram, fastest shipping and processed my return next date after posting credit into my account same day - I returned months after purchase.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Michelle Collins
Michelle CollinsSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Great customer service

published

The service I received from Fiona has been amazing helping me with a refund/credit & repurchase. Thanks for all your help.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Fantastic customer service

published

I have purchased several items and they are all lovely. Recently purchased the wrong size by mistake and deleted the confirmation email. Contacted customer service and they were very helpful and the item was returned quickly and easily.
Delivery is also amazingly quick - we are in central New South Wales and get orders within days.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Incredible customer service

published

I have purchased a number of items over the past year and the quality is great but even better is the customer service. Fast delivery, easy returns.

Recently contacted the customer service only to receive a lovely email the next day (thanks Fiona).
Great company and clothing!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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  • Verified

You cannot go wrong with Petal & Pup!

published

The website is absolutely wonderful and has so many different options to choose from. I had six weddings to attend this summer, and I got every single one of my dresses from here!

The products are 100% quality and fit so nicely every time. It took a few times of ordering and returning to find my size, but once I did it was perfect. Everything is true to size.

Also, customer service is a 10/10 experience every time! I love this company.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Great customer service

published

I bought some dresses in Feb off Petal and Pup which unfortunately didn’t fit me. I returned these items for a credit note and repurchased new items. I repeated this process about 3 times before I realised I am just way too small for the clothes. The team at Petal and Pup were very understanding and felt for my struggle so they provided me with a refund instead, knowing that I couldn’t use a credit note if I simply didn’t fit. I was so appreciative of this and their responsiveness the whole way through put me at ease! I wish I could purchase from them just based on the fact they were so helpful!

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

PUPAU-956255 - Amazing customers service from Abby. Fast response, extremely helpful instructions re return and credit.

published

Product is great. Just wrong size sadly. Return process made easy with great help from Abby. Thank you team. Lookings forward to the credit order.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
  • Verified

Amazing customer service!

published

The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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