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Petal & Pup
4.3 from 680 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Petal & Pup

Reviews

4.7
75 reviews
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Reviewer Photos & Videos

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Courtney
CourtneySouth East Queensland, QLD

10/10 service!

published

So happy with the service I have received. After having a terrible experience with another company when it comes to returning items, I have had the BEST experience with petal and pup, so nice to know there are still companies out there that want to help and assist their customers to get the best outcome!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Kiran
KiranSouth East Queensland, QLD

Great clothes and amazing support team!

published

I've bought quite a bit from here and love it all.
Easy site and app to navigate, great designs/styles and quality clothes.
Packaging and delivery is prompt!
The customer support team have also gone above and beyond to help!
Wouldn't hesitate to recommend at all :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

First time buyer

published

First time using Petal & Pup and definitely intend to use again. Satisfied with the lovely items I bought, unfortunately had to return one to be exchanged. The return process was easy to navigate and when some delays occurred, the team was very responsive and eager to assist. Everyone I spoke with or was involved in the process was friendly and helpful.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size

Amazing service

published

I had an issue with one of the products I received but it was quickly fixed, service was amazing and caused no stress for me, even with me being stuck in lockdown!
Thank you again guys! Love wearing your products too.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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  • Verified

Some of my favorite pieces and GREAT customer service!

published

I placed an order with Petal and Pup for a few items. It was all adorable and great quality but I had to part ways with two things bc I hadn’t planned to keep them all in the first place. Upon my return, I mixed up two return labels sending the wrong items back. ‍‍Petal and Pup’s customer service was wonderful. They kept in touch with me until they located my items and returned them to me while they covered the cost of the return for the correct items. Such a pleasant solution to my own error!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Dani
DaniGreater Melbourne (Metropolitan), VIC

Brilliant customer service

published

Beautiful clothing, lots of options available for all body types. Easy to navigate and very friendly customer service. Will definitely shop again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Elvita
ElvitaSouth East Queensland, QLD

If only all online customer serivce and products could be this good!

published

Beautiful clothes, fast deliveries and wonderful customer experience. I enjoy shopping online with Petal and Pup and the customer service staff are so friendly whenever I have a question or problem.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jennifer
JenniferFar North Queensland, QLD

Love the clothes, love the team!!

published

My forever go to when online shopping and just love when I receive my beautifully packed bag of goodies from P&P, which always feels so personal, packed with a lot of love and care…and it feels like Christmas every time I get that parcel in the post.

Returned a dress as it just didn’t suit me but still loved it! The team are also so friendly and helpful and I had a very quick response from Sonia in particular with a query I had about losing my email with credit…naturally desperate to do some more online shopping and grow the P&P wardrobe…thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Chelseagrace
ChelseagraceLaunceston, TAS
  • 5 reviews

Such a helpful team !

published

I have the app and it’s so easy to use and not glitchy like lots of apps can be!
So much too choose from!
A pair of pants I ordered arrived with a stain on them :( I got in contact with the team at petal and pup and they were so helpful! Organised a full refund with free returns :D

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Great customer service

published

Ordered a pair of tracksuit pants that were great but the dress I ordered didn't look right on me. I arranged a return and got a gift card rather than a refund. I didn't realise I wouldn't be getting a refund and when I spoke to customer service they very kindly cancelled the gift card and issued a refund instead. They were very understanding.

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The very best customer service!

published

Shoshana helped on my most recent query, she was extremely helpful and efficient, sorting out my issue within minutes. I would definitely recommend.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Bri
Bri
  • 2 reviews

BEST CLOTHES!!

published

Petal and pup is my go to for online shopping! Best clothes/ such good quality and such easy customer service :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Amber
AmberGreater Melbourne (Inner), VIC

Excellent customer service

published

Quick customer service via Instagram, fastest shipping and processed my return next date after posting credit into my account same day - I returned months after purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

See all Petal & Pup questions

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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