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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Don't bother
While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Happy Customer
I have purchased many items from Petal and Pup and i am always happy with what i purchase.
However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.
- Product Quality
- Shipping
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
The reviewer stated that an incentive was offered for this review
Poor Customer Service
Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Hey Anna, Thank you for taking the time to share your experience with us. I was able to locate your previous order and was able to see our team's correspondence. As our return policy states, we are m...
Read moreore than happy to offer a refund due to faults. We can see our team is currently in the process of processing your refund and we are always here to help. Our Customer Experience Team is ready and available to help with troubleshooting our returns portal as well as attending to any other questions or concerns you may have. Our Customers mean the world to us and our CX Team is happy to help find a tailor made solution wherever possible. With love, P&P. xx
Im not saying you aren't offering me a refund. Did you read my comment properly? I'm complaining about the constant following up I've had to do to even get the returns label and that I still don't hav...
Read moree the refund...for something which is your fault. I shouldnt have to chase a company to rectify THEIR MISTAKE. Do you understand now?Hi Anna, I thank you again for your response, my apologies for not being more clear in my understanding of your concerns. I can see the opportunity for improvement here and we will take action immedia...
Read moretely to see to it that our customer's are not left without a reply beyond our 24 hour expectation. We also recognize the need for improvement around our alternative return options such as refunds. Since we only offer store credit on returns, the refund option is reserved for those occasions when we've missed the bar. I'm happy to say this does not happen often but there are areas of inefficiency impacting this process, areas that we are working on improving currently.
I am appalled at this company
I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Hello Melissa,
Thank you for taking the time to share your review. I am so sorry to hear you've had such a negative experience. I can assure you, this was not intentional and the last thing we want to do is make our customers feel ignored. ...
Read more I was able to locate the emails you've sent and I can also see we've replied to each one. Historically this is due to replies landing in a spam or junk folder. I would greatly appreciate the opportunity to assist you. Please feel free to email me directly at brittany@petalandpup.com.au Warm regards, Brittany
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Fantastic customer service!
Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Hi Melanie, thank you so much for your review. We sincerely apologise the garment wasn't as hoped, and we can definitely empathise with you on this. To hear Fiona has been able to provide you with fau...
Read moreltless service is wonderful feedback, we think she is pretty amazing too! We hope to be serving you again in the near future. Love the team at P&P xxQuestions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Dolores,
Thank you so much for taking the time to leave us this review! ...
Read more I am so incredibly disappointed to hear that you were not completely satisfied with your item and that it wasn't as hoped. Quality is incredibly important to us here at P&P so I truly can't apologise enough that the garment you received was below your expectations. Thank you so much for your honest feedback regarding our model sizes. We hear you and we want you to know that we are actively scouting so many amazing models and influencers to be more size inclusive and to further diversify our brand. As a small team, we are working on scaling our photoshoots to be able to do this. Even though these changes may take some time, we are so excited to show you what we've been working on. We are committed to celebrating and showcasing diversity in so many forms. We have begun featuring the work of our diverse models on both our website and our socials. Although I am unable to locate any correspondence with our team, customer satisfaction is of utmost priority here at P&P. If you would like to reach out to our team at contactus@petalandpup.com.au one of our team members would be more than happy to create a tailor-made solution to assist with your return Dolores! We look forward to speaking with you soon. All the best, P&P xx