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Petal & Pup
4.4 from 835 reviews · View Statistics
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Reviews

2.2
28 reviews
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Dolores H.
Dolores H.Greater Melbourne (Inner), VIC

Don't bother

published

While the range, marketing and customer service is second to none, the quality is abysmal. The material is cheap, mostly synthetic. The stitching is sloppy. And if you are lucky enough to find something that looks decent, you'd probably only get limited wear out of it. The products look way better on the website than they do online, its a real expectations vs reality fail situation. Its also disappointing that the models are a size 6-8, I think the owners need to consider the diversity of shape and size that they might be catering to. I bought two dresses and ended up returning both. I wish money back was still an option because I'd really rather not have to try a third item, I'm tempted to just part with the store credit and call it a day!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Petal & Pup
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Brooke
BrookeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor quality fast fashion

published

Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Petal & Pup
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Brooke
Brooke

Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.

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Ani
AniSydney, NSW

Poor Quality

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Horrible

published

I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Petal & Pup
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Poor Customer Service

published

Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Petal & Pup
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Anna
Anna
Petal & Pup
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  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Melissa Honeyman
Melissa HoneymanSydney, NSW

I am appalled at this company

published

I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Petal & Pup
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Crap online shopping experience ever

published

Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Petal & Pup
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Ashleigh
AshleighMetropolitan Adelaide, SA

Disappointing

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Product Appearance Not as advertised
Petal & Pup
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Marieta
MarietaSydney, NSW
  • 3 reviews
  • 1 like

Really bad quality! Not worth the price tag AT ALL!!

published

Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Petal & Pup
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Jenni M.
Jenni M.South East Queensland, QLD

Bad quality dress. Customer service and returns extremely slow.

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Petal & Pup
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Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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  • Verified

Poor service and don’t offer free shipping or refunds like other brands do.

published

Took too long for them to reply on a request of refunding a garment that was misleading.
Also would be good for them to invest in free shipping over a certain amount and more flexible on their return policy. After all it is online purchase , give customer the confident that they can return if not suited.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
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Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details · 

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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