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Petal & Pup
4.4 from 832 reviews · View Statistics
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Reviews

2.2
28 reviews
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Amy
AmySouth East Queensland, QLD

Happy Customer

published

I have purchased many items from Petal and Pup and i am always happy with what i purchase.

However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.

  • Product Quality
  • Shipping
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
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Kazz
KazzSydney, NSW
  • 2 reviews

Best customer service ever!

published

I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very large
  • Product Appearance Not as advertised
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Ani
AniSydney, NSW

Poor Quality

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Fantastic customer service!

published

Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!!

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Jeena Gurung
Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Grace
GraceSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Easy to purchase from with the quickest postage!

published

The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Kim
KimSydney, NSW

Love!!!

published

Customer service is excellent and I just love the range at Petal and pup, always something different and your goodies arrive so quickly!
I always look forward to my email that lets me know when new arrivals have landed!

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Pre
PreSouth East Queensland, QLD
  • Verified

Amazing

published

I really love shopping on this website, they provide really fast shipping.And the clothes are very affordable and provide a wide size range. I've shopped with this brand on a regular basis for almost a year now because of all the current trend and styles.

  • Product Quality
  • Shipping
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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