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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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TiffanySydney, NSW
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
1 comment
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4timesmumNorth Western Region, NSW
Great customer service!
I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!
1 comment
Petal and PupPetal & Pup
Hi, thank you so much for taking the time to write a review. We are so honoured to hear your experience at our store has been friendly and addressed your area of concern. We hope to be serving you aga... Read more
in in the future as we truly do look forward to it. Have a lovely day, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Taylor Sydney Surrounds, NSW
Incredible service and beautiful products
I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!
1 comment
Petal and PupPetal & Pup
Hi Taylor, thank you for your lovely review, this truly means the world to us. We are so honoured you have chosen our garments for your bridesmaids on your special day, we are so sure it will be wonde... Read more
rful. We think our Customer Service team are pretty amazing too so we will be sure to let them know. Wishing you all the best for your wedding! With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
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The most amazing customer service
I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.
1 comment
Petal and PupPetal & Pup
Hi Erin, thanks for leaving your wonderful review. We are so pleased to hear the Customer Experience team were able to provide you with the appropriate service, we will be sure to pass on your feedbac... Read more
k. We hope to serve you again in the very near future, have a lovely week! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Exceptional customer service
The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️
1 comment
Petal and PupPetal & Pup
Hi Don, thanks for taking the time to leave a review. It is truly appreciated to hear that our Customer Service team have been able to create a tailor made solution best suited to you. We hope this ha... Read more
s encouraged you to allow us to serve you again in the future and continue delivering the 5 star service you deserve! With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
TriciaSydney, NSW
- 5 reviews
- 2 likes
- Verified customer
Petal + Pup has gained a lifelong customer!
I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.
I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!
Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well...Read more
on me as I am in between sizes. Not to fret, I contacted customer service through their live chat function and through Facebook and got a response very shortly on both communication channels. I was taken care of by Fiona who I told about my situation as I was heading on a short holiday this weekend and ideally wished to use my items by the Sunday. She completely understood my situation and I was eager to return the items to be able to purchase again. I headed straight to the local Post Office to return (which was at my own expense, but note if you pay through PayPal you can get this compensated back to you) and came back home with Fiona being extremely kind enough to offer a store-credit sooner than it usually would take. I can't say this would be the same experience for every customer, however I am sure they tailor their solutions to every person and circumstances. Although they do not offer a cash-refund (which we aren't entitled to), their returns process as is, is extremely generous and I don't even mind because of the huge range of amazing clothes they have in their store! Quality of clothing on first try-on is amazing. I can't wait to buy more. I am such a cheap-skate but these clothes are worth splurging on. Thank you Fiona for being such a great example of what it means to care for customers. She even wished me luck for my assignment! Thank you Petal + Pup.1 comment
Petal and PupPetal & Pup
Hello Tricia, thank you for taking the time to share your review. It truly does make our day! Fiona is such a treasure and we are so thankful to have her on our team. We look forward to continuing to ... Read more
provide you with those 5 star experiences for years to come! Lots of love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
AmandaDarling Downs, QLD
Very satisfied
I love petal and pup. Have many of there dresses but i bought 1 which was abit small.. I returned the dress and exchanged for a different size. Was no trouble at all, Fiona made everything so easy and always quick to reply when i messaged. Was very satisfied with the service i received
1 comment
Petal and PupPetal & Pup
Hi Amanda, thank you for your wonderful review. We are so appreciative of your feedback and to hear that Fiona was able to create a quick and easy solution for you is amazing. We will be sure to let h... Read more
er know, as we think she is such a great asset to the team. Please let us know if you ever require additional assistance as it would be our absolute pleasure. With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
FANTASTIC CUSTOMER SERVICE
Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!
1 comment
Petal and PupPetal & Pup
Hi Anita, thank you for taking the time to leave a review, this is truly appreciated. To hear that Sophie has exceeded your expectations is wonderful news which we will be sure to pass on. We hope thi... Read more
s encourages you to shop with us again in the future as we look forward to serving you. With love, the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
RhiannonPerth, WA
Amazing customer service.
I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.
1 comment
Petal and PupPetal & Pup
Hi Rhiannon, thank you for your review. We are so pleased to hear the returns process was made as stress free and convenient as possible. We look forward to serving you again soon! Have a wonderful day, love P&P xx
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Amazing customer service
I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx
1 comment
Petal and PupPetal & Pup
Hi Chanty, thank you for taking the time to leave a review. We are so pleased that your request was accomodate for and that you have now got your hands on the perfect garment. We think Laura is pretty... Read more
amazing too, so we will be sure to let her know she has been amazing help. Have a wonderful day, from the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
BillNorth Queensland, QLD
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
1 comment
Petal and PupPetal & Pup
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y... Read more
ou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xxSimilar opinion? Write a review on ProductReview.com.au!
So amazing! I love their clothes. Everything fits perfectly.
True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!
1 comment
Petal and PupPetal & Pup
Hi Rebecca, thank you so much for your wonderful feedback. This truly inspires us to continue to deliver exceptional quality for our customers and ensure that every piece is packaged with love. We hop... Read more
e to serve you again in the near future! With love, the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Alison and MinaGreater Melbourne (Inner), VIC
- 2 reviews
Great clothes and customer service
Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service.
1 comment
Petal and PupPetal & Pup
Hi Alison and Mina, thank you so much for your lovely review. We are so happy to hear the credit was sent to you ad we apologise that this got lost along the way to you. We sure hope you have found an... Read more
other garment to use the credit on. Please do let us know if we can ever assist you. With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Gold Star Customer Service
I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.
I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.
Thank you Petal & Pup Team!!!
1 comment
Petal and PupPetal & Pup
Hi Sarah, thank you so much for your feedback. We are so happy to hear that both Laura and Georgie were able to provide you with outstanding service, as they are always aiming to please. We are also a... Read more
lways looking for ways to improve, so rest assured we endeavour to take on board your feedback. We hope this human to human communication and compassion has encouraged you to shop with us again! With love, the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Madeleine
- 2 reviews
Great experience
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
1 comment
Petal and PupPetal & Pup
Hi Madeleine, thank you for taking the time to share your experience with us. I am so happy to hear the team were able to provide you with a quick turnaround for a tailor made solution. We hope to see... Read more
you shopping with us again in the future! All the best, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
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Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
1 comment
Petal and PupPetal & Pup
Hey Kelly, thank you so much for this feedback, we are truly so appreciative! I'm so happy to hear you loved the service and all of the pieces you've received. Thanks for supporting us! We look forwar... Read more
d to serving you again in the future. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Zoe P.South East Queensland, QLD
Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is!
1 comment
Petal and PupPetal & Pup
Hey Zoe! Thank you so much for your lovely words! We truly are always aiming to please so this makes us so happy to hear :) Thank you for supporting us! We love having you apart of the P&P family! Love the team at P+P xx
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DonnaGreater Melbourne (Inner), VIC
Great customer service
I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna
1 comment
Petal and PupPetal & Pup
Hi Donna, thank you so much for your wonderful review. I'm so glad to hear of your positive interaction with our Customer Experience team! Our CX team truly are always aiming to please and work with y... Read more
ou to come to the best possible solution :) Thanks again Donna! We look forward to serving you again in the future. Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!
1 comment
Petal and PupPetal & Pup
Hey Tori, thank you so much for your beautiful words! Our Customer Experience team is always happy to work with you and come to the best possible solution - your satisfaction is our utmost priority! T... Read more
hank you for shopping with us and being apart of the P&P family! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
1 comment
Petal and PupPetal & Pup
Hi Linda, thank you so much for taking the time to leave your review! We are so happy to hear you enjoyed the speedy delivery and even more delighted that you love the feel and fit of all of your piec... Read more
es. Thank you for supporting us! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Tiffany, thank you for taking the time to leave a review. We are truly appreciative of your support and feedback as we are always striving for ways to better ourselves. Fiona is such a wonderful me... Read more
mber of our team so we will be sure to let her know. We look forward to serving you again in the future and as always it would be our absolute pleasure to make this experience as easy and streamlined as possible for you. With love, P&P xx