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Petal & Pup
4.2 from 638 reviews · View Statistics
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Amazing Customer Service

published

Petal and Pup have an amazing and understanding customer support team. The returns process is extremely quick and communication is very efficient. Will definitely be ordering again ! One of my favourite online stores.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised

Extraordinary customer service!!

published

I had to return a skirt I bought due to it being too big. The returns process was super quick and I received my refund gift card within a matter of days. I then purchased the correct size but accidentally paid for the item as I forgot to put the gift card details in my purchase. I emailed the Petal & Pup staff to advise them of my error - I had actually already received the correct item prior to hearing back but with no hesitation they refunded my money and used the gift card instead. It was a seamless process and such appreciated especially as it was my mistake in the first place.

Amazing customer service!!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised

Fantastic customer service!

published

I recently purchased a stunning floral dress from Petal and Pup, sadly when it arrived it just didn't suit me! I returned it easily for a store credit but couldn't find anything to replace it with as I didn't want to keep paying for return postage if I didn't love it. After explaining this to customer service they were happy to process a proper refund for me. This was super appreciated and Sonia was lovely and friendly.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Jennifer
JenniferFar North Queensland, QLD

Love the clothes, love the team!!

published

My forever go to when online shopping and just love when I receive my beautifully packed bag of goodies from P&P, which always feels so personal, packed with a lot of love and care…and it feels like Christmas every time I get that parcel in the post.

Returned a dress as it just didn’t suit me but still loved it! The team are also so friendly and helpful and I had a very quick response from Sonia in particular with a query I had about losing my email with credit…naturally desperate to do some more online shopping and grow the P&P wardrobe…thank you!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Chelseagrace
ChelseagraceLaunceston, TAS
  • 5 reviews

Such a helpful team !

published

I have the app and it’s so easy to use and not glitchy like lots of apps can be!
So much too choose from!
A pair of pants I ordered arrived with a stain on them :( I got in contact with the team at petal and pup and they were so helpful! Organised a full refund with free returns :D

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Great customer service!

published

Shoshana was so great and helped me with my refund. She replied promptly and was very friendly.

Because of this experience I would recommend Petal & Pup to everyone. Very impressed :)

Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Lauren D.
Lauren D.Sydney, NSW
  • 2 reviews

Beautiful range at affordable prices, quick delivery & great customer service

published

It's so nice to find a brand with a great range at affordable prices.
Delivery was quick and customer service was very prompt and helpful!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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The very best customer service!

published

Shoshana helped on my most recent query, she was extremely helpful and efficient, sorting out my issue within minutes. I would definitely recommend.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Bri
Bri
  • 2 reviews

BEST CLOTHES!!

published

Petal and pup is my go to for online shopping! Best clothes/ such good quality and such easy customer service :)

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Amber
AmberGreater Melbourne (Inner), VIC

Excellent customer service

published

Quick customer service via Instagram, fastest shipping and processed my return next date after posting credit into my account same day - I returned months after purchase.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service

published

Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Michelle Collins
Michelle CollinsSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Great customer service

published

The service I received from Fiona has been amazing helping me with a refund/credit & repurchase. Thanks for all your help.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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