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Petal & Pup
4.4 from 834 reviews · View Statistics
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  • Verified

Top Tier Customer Service

published

The items I’ve purchased from here have been amazing and I’m always receiving compliments on them. However, a few weeks ago, I purchased a dress slightly too small for me. I reached out to customer service and Sonia was quick to respond, as well as extremely polite. The return process was very easy. I’ll continue bringing my business to them!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Customer Service 10/10

published

The quality of the products is amazing, but the customer service is second to none!
I had an issue with a return I was making and sent them an email - fast response time, and couldn't be more helpful. Will definitely continue buying from Petal and Pup.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Annya
Annya
  • 2 reviews
  • 1 like

Terrible

published

The site came highly recommended to me. I’m so disappointed with my experience, I’m up to my 3rd item that does not fit. The sizing guide is completely inaccurate & the quality of the garments is sub pa for the price. The 3 non fitting garments I’ve had look and feel cheap

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Swapping was a breeze

published

I purchased two items one was the right size the other wrong there were two different measurements I went with the wrong one but I sent it back and received an exchange within a week , very Efficient

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Adele
AdeleSydney, NSW

Best customer service and good quality clothes

published

I love the clothes from Petal & Pup. The quality is always good but on occasion I have had to send back a couple of items and I have to say the customer service has always been amazing. Most recently I dealt with Indi and she went to a lot of trouble to track down my items and recommend other options when my size was out. She has been informative, helpful and friendly. Customer service is second to none :)

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Alysse
AlysseSouth East Queensland, QLD

Customer service was impeccable

published

Communication and customer service was definitely worth 5 stars! The pants I ordered felt lovely and not cheap material however there was a little manufacture issue. Ella their customer service rep was extremely responsive and made the return very easy! Will definitely shop again with this company.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Liss
LissSouth East Queensland, QLD

Good service never goes out of style

published

Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Chrystal
ChrystalPerth, WA
  • 2 reviews
  • 3 likes

The best customer service

published

I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Janelle R
Janelle RSydney, NSW
  • 2 reviews

Excellent Customer Service even during negative experiences

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Excellent customer service

published

I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Megan
Megan
  • 2 reviews

Fantastic quality and absolutely amazing customer service! Highly recommend this brand

published

Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Best customer service

published

I was provided with the best customer service, response was prompt and so friendly. The process was a great experience! Highly recommend Petal & Pup

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message

Hi Kelly, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing to uphold this level of service in the future. Have a wonderful day, love P&P xx

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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details · 

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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Extra Information

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