Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Amazing styles and customer service
I recently ordered some dresses over Xmas after following store for a while now and I must say that all the dresses looked fabulous all. The fit was true to size and the material was good too and matched the description perfectly. But what I am absolutely blown away with us their customer service. One of the dresses I bought was not as per description and as soon as I contacted the customer service my enquiry was dealt promptly and I was sent a return label to return the dress. And within no time I have been provided a refund for my dress and I...loved how easy the communication was. I just emailed them and heard back promptly every single time and the instructions were very clear. I honestly appreciate companies that provide such great customer service. I'll be very happy shopping here again and again!
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
A great company to purchase from, with an easy returns service.
The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!
Best customer service
Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.
Fabulous Customer Service
Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks
Amazing customer service!
The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!
This is the fifth time I’ve ordered from Petal and Pup. I’ve always been Impressed with the quality. They have a fantastic return policy and outstanding customer service. Definitely recommend.
Wonderful customer service and faboulous summer dresses
Easy search functionality to find specific items / styles I was after. Great range at affordable prices
Loved the two dresses, skirt received was faulty although it was lovely (faboulous customer service re: faulty skirt)
Quality is reflective of pricing which is fair and lined up with my expectations
LOVE LOVE LOVE
I love Petal & Pup! I've loved all the dresses I have bought, and two I needed to return (one too big, other just didn't suit me) the team were amazing at facilitating the return and sorting out a wee glitch straight away. Highly recommend!
Excellent customer service and beautiful products
Cannot speak highly enough of Fiona in customer service.Had a couple of problems with bridesmaids dresses purchased on my end.
The problems were dealt with promptly and with so much care and help.
Items purchased are of great quality and super fast. Very impressive!.
Petal and Pup obviously pride on customer service and I could not recommend highly enough.
Thank you to the team and especially Fiona.
Great Company ..
Excellent customer service!
I’m so pleased with the customer service I received after trying to chase up a refund/store credit. Abby was excellent - responsive, understanding and quickly to take care of the issue.
So happy with the service I have received. After having a terrible experience with another company when it comes to returning items, I have had the BEST experience with petal and pup, so nice to know there are still companies out there that want to help and assist their customers to get the best outcome!
Great clothes and amazing support team!
I've bought quite a bit from here and love it all.
Easy site and app to navigate, great designs/styles and quality clothes.
Packaging and delivery is prompt!
The customer support team have also gone above and beyond to help!
Wouldn't hesitate to recommend at all :)
The best customer service from any online retailer
The return/exchange process is so easy and stress free, the team are incredibly helpful, I had Abby help me with an error I made in ordering and I found no difficulty getting a super quick, friendly and desired outcome.
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.