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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Customer Service 10/10
The quality of the products is amazing, but the customer service is second to none!
I had an issue with a return I was making and sent them an email - fast response time, and couldn't be more helpful. Will definitely continue buying from Petal and Pup.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
- 2 reviews
- 1 like
Terrible
The site came highly recommended to me. I’m so disappointed with my experience, I’m up to my 3rd item that does not fit. The sizing guide is completely inaccurate & the quality of the garments is sub pa for the price. The 3 non fitting garments I’ve had look and feel cheap
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Very small
- Product Appearance As advertised
Swapping was a breeze
I purchased two items one was the right size the other wrong there were two different measurements I went with the wrong one but I sent it back and received an exchange within a week , very Efficient
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Best customer service and good quality clothes
I love the clothes from Petal & Pup. The quality is always good but on occasion I have had to send back a couple of items and I have to say the customer service has always been amazing. Most recently I dealt with Indi and she went to a lot of trouble to track down my items and recommend other options when my size was out. She has been informative, helpful and friendly. Customer service is second to none :)
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Adele.
Thank you so much for taking the time out of your day to provide such a lovely review, we are very appreciative of this. ...
Read more We are so happy that our Customer Experience rep, Indi was able to look after you and provide the appropriate help where necessary. Our team are always striving to provide a service that exceeds expectations and creates tailor made solutions where possible, so we will be sure to pass on your feedback. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx
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Customer service was impeccable
Communication and customer service was definitely worth 5 stars! The pants I ordered felt lovely and not cheap material however there was a little manufacture issue. Ella their customer service rep was extremely responsive and made the return very easy! Will definitely shop again with this company.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Alysse,
Thank you so much for taking the time to leave a review. We are so happy to hear the Customer Experience team were able to provide assistance with your return. We are so excited to share this feedback with Ella!...
Read more Please feel free to reach out whenever you feel the need to do so. Have a wonderful day, love P&P xx
Good service never goes out of style
Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Liss,
Thank you so much for taking the time to leave a review. ...
Read more We are so happy to hear the Customer Experience team were able to provide assistance with your return. Please feel free to reach out whenever you feel the need to do so. Have a wonderful day, love P&P xx
- 2 reviews
- 3 likes
The best customer service
I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Chrystal,
Thank you for taking the time to leave us such a lovely review! ...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We are so happy our new returns process was nice and easy to navigate! We hope you have an amazing day and thank you for brightening ours! With love, P&P xx
Customer Service
Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
- 2 reviews
Customer service OUTSTANDING
I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.
In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!
Thank you beautiful tribe at Petal & Pup.
Merry Christmas & safe keeping wishes
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
Excellent Customer Service even during negative experiences
I recently purchased a pair of pants from Petal & Pup and unfortunately the quality was not what I’d hoped, however, I was incredibly impressed with the after sales service I received from team members Carla and Abby.
They were kind, considerate and understanding of my situation, assisting me in lodging a return and then ensuring I received a refund very efficiently.
Previously I’ve had to exchange an item due to sizing and was blown away by Petal & Pup’s processing time - the same day I’d dropped the return into the post office I already had ...
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Fabulous customer service
Highly recommend Shopping with Petal and Pup
I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.
Thanks Jess, I will definitely be shopping with Petal and Pup again
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Excellent customer service
I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
Fantastic quality and absolutely amazing customer service! Highly recommend this brand
Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Best customer service
I was provided with the best customer service, response was prompt and so friendly. The process was a great experience! Highly recommend Petal & Pup
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Kelly, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing to uphold this level of service in the future. Have a wonderful day, love P&P xx
- 2 reviews
Incredible Customer Service
I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Thanks so much for taking the time to leave a review! We are happy to hear the customer service you received was not only helpful but speedy. Please feel free to reach out whenever you feel the need t...
Read moreo do so, as we are always happy to help! Have a wonderful day, love P&P xxQuestions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi!
Thank you so much for taking the time to leave a review. ...
Read more We are so happy to hear you love our new exchange option! We too think it's great so we are so appreciative of this feedback. Have a wonderful day, love P&P xx