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Petal & Pup

Petal & Pup (page 3 of 6)

4.2 from 567 reviews · View Statistics

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Responsive customer service

published

Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Anne M.

Anne M.Illawarra, NSW

No refunds and credit only valid for 6 months

published

I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!

1 comment
Petal & Pup
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Nicole Maguire

Nicole MaguireSydney, NSW

Great Service from Laura

published

I had a quite a few questions and Laura was so helpful and friendly, she responded very quickly and was so lovely to deal with. I had to return my order as the sizes were too big but she kept an eye on my delivery and as soon as she knew it had arrived sent me the credit note and I got my new order the next day. Such great service is hard to come by these days so it is lovely when you get it. Thank you Laura you are a doll!

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Nicole, thank you so much for taking the time to leave this wonderful review! We will be sure to pass on your compliments to Laura - she really is a star! Love the team at P&P xx

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Great customer service and fantastic products

published

Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Megan

MeganGreater Melbourne (Outer), VIC

  • 2 reviews

Great customer service

published

My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Fantastic quality and service

published

FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P

1 comment
Petal & Pup
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  • Verified

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

1 comment
Petal & Pup
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Cennet

CennetGreater Melbourne (Metropolitan), VIC

  • Verified

Amazing customer service!

published

I accidentally ordered the wrong item and didn’t realise until after I had paid for my order. I messaged them on Facebook and got a reply the next day. They refunded my money straight away! I was soo released as I’ve had some bad experiences with online purchases. I would definitely order from them again as not only do they have amazing customer service and a beautiful range of clothes!

1 comment
Petal & Pup
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I love and can't wait to get more

published

I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.

1 comment
Petal & Pup
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Dena

DenaGreater Melbourne (Outer), VIC

Customer Service

published

Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.

1 comment
Petal & Pup
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Good customer service.

published

I have been very happy with the clothes I have bought from Petal & Pup. The overall quality of the clothes is good, but sizing tend to run small. The only downside is that they don’t offer exchanges of products, only refunds with a store credit, which is a little annoying when you just want to change the size but have to Re-buy it instead of simply being able to exchange.
Aside from that their customer service is excellent. I have emailed their customer service A few times about sizing of products and their replies have been fast and helpful to make sizing decisions.

1 comment
Petal & Pup
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Amazing quality and great service

published

The service from Petal and Pip is unmatched! I had a return due to sizing and my gift card came back very quickly so I could order something else. The team is also very friendly and their clothing is amazing quality. Highly recommend!

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Petal & Pup
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Kate

KatePilbara, WA

Great customer service

published

Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality.

1 comment
Petal & Pup
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  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

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Isabella

Isabella

  • 2 reviews

Amazing Customer Service

published

I ordered some dresses from the Petal and Pup bridesmaid range for my upcoming wedding. I ordered 4 dresses in different sizes based upon what I thought my bridesmaids would fit into, these however didn't all work out and so I needed to swap 2 for another size. The customer service team were super helpful as I wanted to order the right sizes immediately in case they sold out, and didn't want to risk waiting for my dresses to return and a store credit to be processed. The Petal and Pup team enabled me to repurchase the dresses in the correct size and refunded me once I had sent my dresses back to avoid wasting time which could have led to the dresses being sold out. They were so helpful!!

1 comment
Petal & Pup
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Great customer service, quick delivery.

published

Very easy website to use. Ordered two tops that weren't my fit but sent back and organised a store credit. Great customer service when discussing my exchange options. Quality of clothes was great, ordered a shirt that was nice and thick.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Jules

JulesMid North Coast, NSW

Fantastic company to deal with!

published

I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication.

1 comment
Petal & Pup
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Shani C.

Shani C.South East Queensland, QLD

Love this business!

published

This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend!

1 comment
Petal & Pup
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Carol

CarolSydney, NSW

  • Verified

Excellent customer service. Fast and efficient

published

Great product and customer service excellent on a faulty item
Will definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Very satisfied
Easy to navigate
Thank you

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Carol, thanks so much for leaving your review! We are so happy to hear you have received great customer service and the website was easy to navigate. We look forward to serving you in the future! Love the team at P+P xx

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KANYAN LIU

KANYAN LIUSydney, NSW

  • 2 reviews
  • 1 like

Great customer service

published

Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.

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Page 3 of 6
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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