4.4
1,020 reviews
PositivevsNegative
83% · 843134 · 13%
Reviews
Page 3
Dushica Sydney, NSW 2 posts
More
0
More
Excellent costumer service!
Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.⭐⭐⭐⭐⭐ Show reply
Carly South East Queensland, QLD 2 posts
More
0
More
Returns help beyond measure
Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much. Show replyCaroline
More
0
More
Fantastic customer service
I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again Show replyShahn South East Queensland, QLD 2 posts
More
0
More
Amazing Company
I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product! Show replyMelissa Honeyman Sydney, NSW
More
0
More
I am appalled at this company
I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.Vanessa Metropolitan Adelaide, SA 2 posts
More
0
More
Great customer service
After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx Show replyElla Z.
More
0
More
The best customer service and amazing clothes!!
Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!! Show replyChloe G. South East Queensland, QLD 2 posts
More
0
More
Best Customer Service (and also best clothes!)
Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store! Show replyTiffany Sydney, NSW 2 posts
More
0
More
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :) Show reply4timesmum North Western Region, NSW 2 posts
More
0
More
Great customer service!
I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup! Show replyTaylor Sydney Surrounds, NSW
More
0
More
Incredible service and beautiful products
I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful! Show replyErin M.
More
0
More
The most amazing customer service
I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly. Show reply
Don
More
0
More
Exceptional customer service
The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️ Show replyTricia Sydney, NSW 6 posts
VerifiedMore
0
More
Petal + Pup has gained a lifelong customer!
I am so incredibly impressed with the level of service that Petal + Pup provides. They go above and beyond and ensure to please.I purchased 4 pieces of clothing at 12:30am Tuesday and received an email to confirm my order was shipped that same afternoon after 4pm. I then received my items early this afteroon (Wednesday). My order even came with a lovely note from the person who packed my order. Clearly there is a lot of love with every step of my purchase!
Unfortunately 2 of the 4 items I purchased just didn't fit right and did not sit well… Read more · 1
on me as I am in between sizes. Not to fret, I contacted customer service through their live chat function and through Facebook and got a response very shortly on both communication channels. I was taken care of by Fiona who I told about my situation as I was heading on a short holiday this weekend and ideally wished to use my items by the Sunday. She completely understood my situation and I was eager to return the items to be able to purchase again. I headed straight to the local Post Office to return (which was at my own expense, but note if you pay through PayPal you can get this compensated back to you) and came back home with Fiona being extremely kind enough to offer a store-credit sooner than it usually would take. I can't say this would be the same experience for every customer, however I am sure they tailor their solutions to every person and circumstances. Although they do not offer a cash-refund (which we aren't entitled to), their returns process as is, is extremely generous and I don't even mind because of the huge range of amazing clothes they have in their store! Quality of clothing on first try-on is amazing. I can't wait to buy more. I am such a cheap-skate but these clothes are worth splurging on. Thank you Fiona for being such a great example of what it means to care for customers. She even wished me luck for my assignment! Thank you Petal + Pup. Note - I was NOT offered any compensation for this review. I spent almost $300 on my purchase knowing that I may not receive a return in the payment method I used but rather only receive a credit. Am still super happy with my experience.Chanty
More
0
More
Amazing customer service
I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx Show replyRebecca
More
0
More
So amazing! I love their clothes. Everything fits perfectly
True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from! Show replyFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Alison and Mina Greater Melbourne (Inner), VIC 2 posts
More
0
More
Great clothes and customer service
Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service. Show replySarah K.
More
0
More
Gold Star Customer Service
I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.
Thank you Petal & Pup Team!!! Show reply
Melanie
More
0
More
Fantastic customer service!
Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!! Show reply
Aleisha Queensland
More
0
More
Amazing customer service!
I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.Thank you again :) Show reply
Zoe P. South East Queensland, QLD
More
0
More
Best Customer Service Ever!!!
Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is! Show replyTori H.
More
0
More
Love Petal & Pup!
I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone! Show replyPam I.
VerifiedMore
0
More
The Best Customer Service!
This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended! Show replyKate Pilbara, WA
More
0
More
Great customer service
Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality. Show replyMila
VerifiedMore
0
More
Amazing Customer service
I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes... Show replyJules Mid North Coast, NSW
More
1
More
Fantastic company to deal with!
I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication. Show replyFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Shani C. South East Queensland, QLD
More
0
More
Love this business!
This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend! Show replyCarol Sydney, NSW
VerifiedMore
1
More
Excellent customer service. Fast and efficient
Great product and customer service excellent on a faulty itemWill definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Very satisfied
Easy to navigate
Thank you Show reply
Nicole K. 3 posts
More
1
More
Quick and helpful customer service
I have very low expectations of customer service after some poor experiences with other retailers, but the team at Petal and Pup were very quick in their response and I got a great outcome! They have an amazing range that always catches my eye, and after this customer service experience I will make sure to shop there again and recommend them to everyone! Show replySally S Greater Melbourne (Outer), VIC 2 posts
More
1
More
Exceptional service and great products
Exceptional customer service when I have a query and always the nicest clothes that are generally true to size. Easy returns and super quick delivery. Love petal and pup, always my go too for causal and dressy clothes Show replymelanie.l.newman.5 AU 2 posts
More
1
More
Super amazing! Trusted!
Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it! Show replyLynnie Goulburn Valley, VIC
More
1
More
Faulty Garment
I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence. Show replyMaree O. South East Queensland, QLD 2 posts
More
1
More
Exceptional customer service from the very first moment
This was my first shopping experience with petal and pup . Keep in mind I’m not the most tech savvy but this was the easiest Online shopping experience I’ve had online so far. I received my order the very next day which I found incredible Such fast service and beautifully packaged! As it turned out my shorts were labelled incorrectly so the actual shorts were small even though the label said large I let them know immediately and was met with the most positive, bright attitude and they made it so easy for me to return my incorrect order and the… Read more · 1y sent me the correct sized one directly so I had my whole outfit which fit perfectly the very next day and I was so happy with their service. I must say it’s a rare thing these days to be met with so much graciousness and just a really good attitude & in all honesty it wasn’t just a one off as I was met this way by every staff member I interacted with. I’m more than impressed and I will definitely recommend this website to anyone and I will certainly be shopping again with Petal & Pup. Thank you team for fantastic service and a beautiful new outfit that I love Kind Regards MareeJoanne
More
1
More
Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!
Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team Show replyIrene Sydney, NSW
More
1
More
Quality pieces and Great customer Service
Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here! Show replyMei South East Queensland, QLD
More
1
More
Wonderful shopping experience
Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx Show replyFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Sophie Sydney, NSW 3 posts
More
1
More
Incredible customer service
My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service. Show replyMaddie
More
0
More
Love love love the brand!
Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!11/10 would recommend to anyone who wants to shop with this brand! Show reply
JessieL Metropolitan Adelaide, SA
VerifiedMore
1
More
Amazing Customer Service!
One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you Show replyCaroline LaRosa
VerifiedMore
1
More
Customer Service
I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends. Show replyPage 3 of 4
- 3
Extra Information
Babyboo Fashion
Jas Fashion
Lifeline Shops Queensland
Pistol Clothing
YesStyle
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hello Melissa, Thank you for taking the time to share your review. I am so sorry to hear you've had such a negative experience. I can assure you, this was not intentional and the last thing we want to... Read more
do is make our customers feel ignored. I was able to locate the emails you've sent and I can also see we've replied to each one. Historically this is due to replies landing in a spam or junk folder. I would greatly appreciate the opportunity to assist you. Please feel free to email me directly at brittany@petalandpup.com.au Warm regards, Brittany