Petal & Pup

Petal & Pup

 Verifiedpetalandpup.com.au
Petal & Pup
4.4

1,020 reviews

PositivevsNegative
83% · 843134 · 13%

Reviews

128 reviews
Dushica
DushicaSydney, NSW2 posts
 

Excellent costumer service!

Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
⭐⭐⭐⭐⭐ Show reply
Carly
Carly South East Queensland, QLD2 posts
 

Returns help beyond measure

Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.  Show reply
Caroline
Caroline
 

Fantastic customer service

I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again  Show reply
Shahn
ShahnSouth East Queensland, QLD2 posts
 

Amazing Company

I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product!  Show reply
Melissa Honeyman
Melissa HoneymanSydney, NSW
 

I am appalled at this company

I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.
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Vanessa
VanessaMetropolitan Adelaide, SA2 posts
 

Great customer service

After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx Show reply
Ella Z.
Ella Z.
 

The best customer service and amazing clothes!!

Petal and Pup have the most amazing customer service officers. If you have a query, they are so prompt on their emails, super friendly, plus, have amazing clothes on their site!!  Show reply
Chloe G.
Chloe G.South East Queensland, QLD2 posts
 

Best Customer Service (and also best clothes!)

Have always loved petal and pup (everything that arrives is great quality and comes so fast!) but they really go above and beyond. I had to cancel my order as I needed it for a photoshoot and it hadn't shipped yet- messaged the team and they were so kind and cancelled my order and refunded me. Any other company goes "you need to receive it and then return it." They were so obliging and helpful! Absolutely love this store! Show reply
Tiffany
TiffanySydney, NSW2 posts
 

First class customer service!

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)  Show reply
4timesmum
4timesmumNorth Western Region, NSW2 posts
 

Great customer service!

I was given two Petal and Pup dresses for Christmas and both were both great. Unfortunately one didn’t wash well and when I contacted customer service they offered superb support to return the item and select an alternative. Really impressed by the friendly and prompt response to my concern. Great job Petal & Pup!  Show reply
Taylor
Taylor Sydney Surrounds, NSW
 

Incredible service and beautiful products

I ordered a few dresses to be my bridesmaids dresses and then had to change size. The delivery was incredibly prompt for every order (I’ve ordered 3 times now) and they were also so fast at returning my emails. The customer service team were very lovely, helpful and understanding which made for an altogether wonderful experience. I’m so happy with my dresses and the quality is just so beautiful!  Show reply
Erin M.
Erin M.
 

The most amazing customer service

I had an issue with a dress after it shrunk in the wash and I reached out the company and they were so amazing!
They gave me free returns and a 10% discount on my next order.
The girls were seriously so lovely and even though the dress did shrink the fabric itself was lovely and the clothing is very well made.
Couldn't recommend it more highly.  Show reply
Don
Don
 

Exceptional customer service

The representative teams at Petal and Pup are the most responsive, attentive and understanding! They are so helpful and flexible when providing guidance on return items. Exceptional customer service - it’s these little experiences with a brand that will make you a customer for life! ❤️ Show reply
Tricia
TriciaSydney, NSW6 posts
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Chanty
Chanty
 

Amazing customer service

I ordered a dress for the weekend, when it came in it was the wrong size. I immediately sent them a message on Instagram asking if I can return it and get the right size but hoping it would come by the weekend. I got a reply the next morning and by the end of the day my refund came in and my next purchase was shipped!! Laura was so helpful, she was honestly the best. Soo understanding :) definitely my go to shop from now on xx Show reply
Rebecca
Rebecca
 

So amazing! I love their clothes. Everything fits perfectly

True to sizing! Every single piece I have bought is absolutely gorgeous. I always get asked where my clothes are from!  Show reply
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Alison and Mina
Alison and MinaGreater Melbourne (Inner), VIC2 posts
 

Great clothes and customer service

Love their website and clothing. Enquired about a credit note and they got back to me same day, turns out I missed the email! Lovely service. Show reply
Sarah K.
Sarah K.
 

Gold Star Customer Service

I had many queries over my two orders, one of which was my error in the ordering process. I have to say, the customer service I received was outstanding from both Laura and Georgie.

I was a bit gutted to see there was no phone number but found the email process more than efficient in the end. No automatic response vibes, it was true human to human communication and compassion. It eased all my queries and worries.

Thank you Petal & Pup Team!!!  Show reply

Melanie
Melanie
 

Fantastic customer service!

Unfortunately I wasn't entirely happy in the dress I had ordered but when I got in contact with customer service to query where to go to next the service from Fiona has been faultless. Prompt replies and very happy with the outcome.
This was my 3rd order from their website and although the dress wasn't quite as described I will defininitely be ordering again!! Show reply
Aleisha
Aleisha Queensland
 

Amazing customer service!

I just want to say I had an amazing experience with customer service. After purchasing a dress, there was some damage to it, in which I didn’t notice until well after the return date. Sophie was extremely helpful and has done everything she can to help me. Overall, I am very happy and satisfied with the care and understanding that was taken to resolve my issue/concern. 100% one of the best customer service I have been involved with.

Thank you again :)  Show reply

Zoe P.
Zoe P.South East Queensland, QLD
 

Best Customer Service Ever!!!

Everytime i order, it come the next day. The customer service is just simply fantastic, I had to return a dress I needed for an event and it was at my door the very next day for the weekend. Could not be more happy with how wonderful this company is! Show reply
Tori H.
Tori H.
 

Love Petal & Pup!

I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!  Show reply
Pam I.
Pam I.
  Verified

The Best Customer Service!

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended! Show reply
Kate
KatePilbara, WA
 

Great customer service

Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality. Show reply
Mila
Mila
  Verified

Amazing Customer service

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes... Show reply
Jules
JulesMid North Coast, NSW
 

Fantastic company to deal with!

I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication. Show reply
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Shani C.
Shani C.South East Queensland, QLD
 

Love this business!

This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend! Show reply
Carol
CarolSydney, NSW
  Verified

Excellent customer service. Fast and efficient

Great product and customer service excellent on a faulty item
Will definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Very satisfied
Easy to navigate
Thank you Show reply
Nicole K.
Nicole K.3 posts
 

Quick and helpful customer service

I have very low expectations of customer service after some poor experiences with other retailers, but the team at Petal and Pup were very quick in their response and I got a great outcome! They have an amazing range that always catches my eye, and after this customer service experience I will make sure to shop there again and recommend them to everyone! Show reply
Sally S
Sally SGreater Melbourne (Outer), VIC2 posts
 

Exceptional service and great products

Exceptional customer service when I have a query and always the nicest clothes that are generally true to size. Easy returns and super quick delivery. Love petal and pup, always my go too for causal and dressy clothes Show reply
melanie.l.newman.5
melanie.l.newman.5AU2 posts
 

Super amazing! Trusted!

Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it! Show reply
Lynnie
LynnieGoulburn Valley, VIC
 

Faulty Garment

I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence. Show reply
Maree O.
Maree O.South East Queensland, QLD2 posts
 
Joanne
Joanne
 

Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!

Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team Show reply
Irene
IreneSydney, NSW
 

Quality pieces and Great customer Service

Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here! Show reply
Mei
MeiSouth East Queensland, QLD
 

Wonderful shopping experience

Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx Show reply
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Sophie
SophieSydney, NSW3 posts
 

Incredible customer service

My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service. Show reply
Maddie
Maddie
 

Love love love the brand!

Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand! Show reply
JessieL
JessieLMetropolitan Adelaide, SA
  Verified

Amazing Customer Service!

One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you Show reply
Caroline LaRosa
Caroline LaRosa
  Verified

Customer Service

I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends. Show reply
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