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Petal & Pup

Petal & Pup (page 3 of 4)

4.2 from 588 reviews · View Statistics

Reviews

4.7

59 reviews
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Love Petal & Pup!

published

I cannot fault Petal & Pup in anyway. Beautiful garments, very speedy service delivery and their customer service is second to none. On the one occasion where I had a problem with one of the garments (after many, many other purchases), they were incredibly quick to correct this issue - they went above and beyond. I highly recommend Petal & Pup to anyone!

1 comment
Petal & Pup
Petal and PupPetal & Pup
  • Verified

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Kate

KatePilbara, WA

Great customer service

published

Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality.

1 comment
Petal & Pup
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Jules

JulesMid North Coast, NSW

Fantastic company to deal with!

published

I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Shani C.

Shani C.South East Queensland, QLD

Love this business!

published

This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Carol

CarolSydney, NSW

  • Verified

Excellent customer service. Fast and efficient

published

Great product and customer service excellent on a faulty item
Will definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Very satisfied
Easy to navigate
Thank you

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Carol, thanks so much for leaving your review! We are so happy to hear you have received great customer service and the website was easy to navigate. We look forward to serving you in the future! Love the team at P+P xx

Nicole K.

Nicole K.

  • 3 reviews
  • 4 likes

Quick and helpful customer service

published

I have very low expectations of customer service after some poor experiences with other retailers, but the team at Petal and Pup were very quick in their response and I got a great outcome! They have an amazing range that always catches my eye, and after this customer service experience I will make sure to shop there again and recommend them to everyone!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Sally S

Sally SGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Exceptional service and great products

published

Exceptional customer service when I have a query and always the nicest clothes that are generally true to size. Easy returns and super quick delivery. Love petal and pup, always my go too for causal and dressy clothes

1 comment
Petal & Pup
Petal and PupPetal & Pup

Super amazing! Trusted!

published

Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Lynnie

LynnieGoulburn Valley, VIC

Faulty Garment

published

I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence.

1 comment
Petal & Pup
Petal and PupPetal & Pup
Maree O.

Maree O.South East Queensland, QLD

Exceptional customer service from the very first moment

published
1 comment
Petal & Pup
Petal and PupPetal & Pup

Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!

published

Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team

1 comment
Petal & Pup
Petal and PupPetal & Pup
Irene

IreneSydney, NSW

Quality pieces and Great customer Service

published

Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here!

1 comment
Petal & Pup
Petal and PupPetal & Pup
Mei

MeiSouth East Queensland, QLD

Wonderful shopping experience

published

Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx

1 comment
Petal & Pup
Petal and PupPetal & Pup
Sophie

SophieSydney, NSW

Incredible customer service

published

My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.

1 comment
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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