Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Jess and the team are amazing, very prompt with emails and very quick with delivery and ofcourse amazing clothes!
Happy with everything never had a problem with Petal and Pup customer service! Very efficient with delivery pretty much next day delivery.
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.
The best business to order from
Petal and pup is an excellent retailer that supplies high quality clothing and accessory items. The range of items available are so unique and the entire shopping experience is incredibly user friendly. You can see the quality and care just from how the package is wrapped and delivered. The true to size feature on the website helps navigate buyers into purchasing the correct size, and even if you still have a struggle, this has been by far the best experience I’ve had when dealing with returns! The option to use your credit to get another item...while the current return is being processed is amazing and as a customer I really appreciated how easy and efficient this experience was. It was also handy that the return post was paid for and the fact that I exchanged my item for something else meant delivery fee was waived! This experience has been excellent and I look forward to all the future shopping.
Amazing customer service
Every time I have emailed them, I have received a very prompt reply and the staff has gone above and beyond to deliver an excellent service.
I accidentally sent it to the wrong address and Jess helped me to find and redirect it. So friendly and helpful - such a great customer service experience.
Customer service OUTSTANDING
I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.
In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!
Thank you beautiful tribe at Petal & Pup.
Merry Christmas & safe keeping wishes
Excellent Customer Service even during negative experiences
I recently purchased a pair of pants from Petal & Pup and unfortunately the quality was not what I’d hoped, however, I was incredibly impressed with the after sales service I received from team members Carla and Abby.
They were kind, considerate and understanding of my situation, assisting me in lodging a return and then ensuring I received a refund very efficiently.
Previously I’ve had to exchange an item due to sizing and was blown away by Petal & Pup’s processing time - the same day I’d dropped the return into the post office I already had ...
Great customer service & fast deliveries
The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend
A great company to purchase from, with an easy returns service.
The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!
Best customer service
Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.
Returns policy is frustrating
Ordered a dress, tried on didn’t suit, wanted to return and try to find something a little nicer on me for work party and can only exchange or get store credit, this is quite frankly ridiculous and rude. If the tags are attached, packaging in tact, no rips, marks or tears, you should return with an actual refund, most online stores do this, sad that petal and pup don’t do this. I wouldn’t recommend this or buying from here if you aren’t 100% sure on an item.
Fabulous Customer Service
Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks
Fabulous customer service
Highly recommend Shopping with Petal and Pup
I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.
Thanks Jess, I will definitely be shopping with Petal and Pup again
Excellent customer service
I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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