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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Horrible
I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.
Saddened by the management of exchanges/returns
I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry
Hi Shini, thank you for taking the time to leave a review. I am terribly sorry for the disappointment caused by your shopping experience with us, it is never our intention to create anything less than...
Read more 5 stars for our customers. We have looked through our system and were unable to find any correspondence relating to this matter however, your customer satisfaction is of utmost importance. Our Customer Experience team would be eager to assist you to ensure you receive your store credit. Simply email us at contactus@petalandpup.com.au or message via live chat and one of our team members will be more than happy to send this to you. We appreciate your feedback as we continue to strive to find ways to improve. We hope to be in touch with you soon Shini, have a wonderful day. With love, P&P xx
No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l...
Read moreay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx
- 3 reviews
- 1 like
Really bad quality! Not worth the price tag AT ALL!!
Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.
Hey Marieta, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I...
Read more couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Danielle, Thanks for taking the time to leave us a review today. I am so sorry to hear your shopping experience with us was anything short of amazing. I can assure you, we would never try to intent...
Read moreionally mislead any of our items or sizing. We do list the approximate flat front measurements in the descriptions of our new arrivals to help determine which size will be best to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. Our Customer Experience team are always more than happy to assist in picking the correct size or creating tailor-made solutions best suited for our customers. I was able to locate our team's correspondence with you and can see one of our team members were able to assist you. Again, thank you so much for taking the time to share your experience with and giving us the opportunity to do better. All the best, P&P xx